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Globird Energy
3.6 from 218 reviews · View Statistics

Reviews

  • Transparency
    1.6 (5)
  • Customer Service
    2.1 (7)
  • Rates and Fees
    2.4 (8)
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Jay K.

Jay K.

  • 3 reviews
  • 3 likes

Gave me a headache

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy

not happy with their service

published

I have informed them that I want my bills bi-monthly but still they sent me an estimated monthly gas bill and cannot even reach their customer service. Extremely annoyed with their service

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesGas
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1 comment
Globird Energy
GloBird E.Globird Energy
Hayden L

Hayden LGreater Melbourne (Outer), VIC

  • 8 reviews
  • 1 like
  • Verified customer

The gas supplies itself is fine, but not very satisfy with the way they're billing

published

I'm using Globird Energy as my gas supplier for nearly 1 year. I found they doubled my bill once and they re-issue another bill to fix the problem. I had an international travel for a month before, that means no one at home to use gas, however, I received a bill almost the same charge as we're using gas at home. I don't know how they calculate the fees.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesGas
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1 comment
Globird Energy
GloBird E.Globird Energy
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RM89

RM893223

  • 3 reviews
  • 3 likes

Can't understand Glo Birds Solar Generation figures

published

Appears to be a unexplained discrepancy in Solar Feed in KWhrs over the past 7 months. Jan & Feb at least 50kw hrs below Nov & Dec with no explanation. Have had this problem with Glo Bird before and they blamed Powercore for the meter readings. Now maybe the time to shift to another Energy provider. The reason we moved to Glo Bird from Origin was that Glo Bird offered more reliable feed in in formation. Once they have your business, that operate exactly as Origin.

Transparency
Rates and Fees
Incentivised ReviewNo
ServicesSolar Buy-Back
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1 comment
Globird Energy
GloBird E.Globird Energy

Doesn’t send their bill on time.

published

They have great and competitive rates but they don’t seem to send my bills in a timely manner. Some months they bill for 30 days and others 40 days etc. currently my bill is 2 weeks late. If you’re on a monthly budget, it’s hard to budget things when they don’t send you a bill every month. I’m sick and tired emailing them just to chase for my own bill.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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David

DavidSomerville

Have been with them twice and twice the the price went up after 2 weeks

published

Not for me ...... Elsewhere has cheaper rates and far better Solar feed in. Very deceiving,arrogant and just plain expensive. I can't see them lasting a long time in the power game.

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Globird Energy
GloBird E.Globird Energy

The reviewer stated that an incentive was offered for this review

Frankie D

Frankie DCentral Highlands and Goldfields, VIC

Good for the first year, will screw you thereafter!

published

Good for our first year, after which all the rates were altered and now we are paying significantly.
We have a 5KW solar system, which generates up to THREE times the amount of power we need to buy back. For the first year it balanced well, we did not get a bill over the Summer months, averaging small bills for about 5 months of the year. January 2019, our latest bill we have generated 635kWh and used 243kWh, we have a significant and unexpected bill, where this time last year we were in credit. We'll be moving!

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Lori

Lori

  • 2 reviews
  • 2 likes

Another bait & switch

published

Joined 6 months ago as recommended through Victoria energy compare. Received the latest bill and prices were higher than other retailers. Nowhere close to even average deal on the list

Incentivised ReviewNo
ServicesElectricity
1 comment
Globird Energy
GloBird E.Globird Energy
Robin

RobinGreater Melbourne (Outer), VIC

  • 13 reviews
  • 8 likes

Typical bait and switch

published

Offered good rates when I signed up. Then 2 months later they increased the rates by a whopping 20%. "Yes, but every provider increases their rates in the New Year" was their excuse. Yes, but not by 20%.... Switching was a waste of time as their rates are now the same as my old provider.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
3 comments
Globird Energy
GloBird E.Globird Energy
Robin
Robin

1 year later, I'm quite happy with Globird. The rates are OK and competitive, and their solar offer is pretty decent. We had solar installed and just got our first bill... $0.25! Can't complain.

Globird Energy
GloBird E.Globird Energy
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Beware the 12 month rate rise

published

Received a rate rise of nearly 50% on usage rate and 25% on daily charge. Shopped around and there are significantly better offers in the market. Phoned glo bird to see if they can provide a better offer, they said no. However, new customers are being offered significantly better rates which they refuse to give to existing customers. Just be prepared to leave after 12 months.

1 comment
Globird Energy
GloBird E.Globird Energy
Lisa G

Lisa G

  • 3 reviews
  • 2 likes

Expensive and rude- not for me.

published

We switched- as many others here appeared to, upon recommendation from vic compare website.
The promise was low prices, and it seemed a very good deal.
The rates increased very soon after switching, and the customer service is lacking in a big way.
They just don’t stack up to the big guys. We switched back after only barely 6 months.

1 comment
Globird Energy
GloBird E.Globird Energy
Alister

AlisterGreater Melbourne (Metropolitan), VIC

  • Verified customer

Low prices & low quality of service

published

Disappointed by customer service

published

I contacted customer service for a quote. I must say, the quote was very tempting. As my husband is the account holder for the current provider, suggested that he'll call back at a later stage to switch to Globird.
When contacted Customer service, asked for the same rep that was dealing before, he was not available at the time. We've been advised that the rep will call back, however this did not happen.

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Questions & Answers

Sam

Samasked

What should I do to transfer?

2 answers
Shaira Noshin
Shaira Noshin

Call them up and speak to the staff they will help you

Globird Energy
GloBird E.Globird Energy

Hi Sam,

Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.

Thanks!

Anonymous762

Anonymous762asked

Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.

1 answer
Thomas F.
Thomas F.

No. According to my research, almost all energy companies don’t have that fee.

Anonymous762

Anonymous762asked

Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.

No answers

Get an answer from our members and Globird Energy representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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