- Verified customer
Watch out for gas estimates
Electricity is fine but their gas bills are automatically put on monthly cycles and subject to estimate readings. The estimates for my account pushed most of the usage into the winter period to the point where the estimated usage was almost double what we are actually using. After complaining they switched us to actual meter read bills, but they have not provided a refund for the extra money we have had to pay due to their estimate pushing usage into the more expensive winter rates. Very disappointing, have never had this issue with an energy provider before.
Since originally writing this they have provided an account credit to cover some of the additional costs, and the customer service was quite good while this was organised.
- Verified customer
Have recently signed up for Gas supply...so the jury is still out on their performance.
I have switched power companies probably 8 times in the last 20 years.
I would suggest to reader that they never go near Lumo or Click.
Fraud, Broken Promises and Lack of infrastructure from them BOTH.
At the same time I visited GloBirds Electricity rates, and decided to compare them against my current retailer (Tango). Imagine my surprise when I was told (via email) from their marketing Mgr that they could NOT supply electricity to my address, due to the fact I did NOT (and will not) have a 'Smart Meter' sic.
They clearly want thing as easy as, so they can cut costs and increase competition. ...Fair call but there are many like me who do not or will not have Smart Meter, and this will limit their marketing opportunities. A Business decision clearly and one that is NOT made clear by any of the comparison companies. Shame on Canstar. Iselect, CompareTheMarket and others! I will come back with their performance after 6 months has elapsed of our 'relationship'.
For the perfect Australian; not the everyday Australian
Currently moving into a new home and was looking to connect electricity and gas. Called and they picked up in about a minute - so far so good. Talked to their customer representative; asked questions and he answered. The home-based call centre was a nice touch but as far as helpfulness was concerned... it felt like this, "Hey mate, the details you need can be found here and here. Go find it yourself. Come back once you do. I ain't got time to work with you to figure it out together, bye!"
Went to look for the information required and ended up...calling back three times as a result. Same guy each time, repeated the same thing each time as he didn't seem to show any recognition despite the repeated calls. Finally got to the end process to be told, credit report declined, we can't do anything about that, bye! Searched up my credit report and score to see I'm in the margin of 815/1200 and 775/1000; which simply speaking is good. Given that I've owed nothing all my life, have no debt and have perfect credit history; it leaves me puzzled over why I was declined. But that's that, and I see no reason to waste further time with GloBird. Tl;dr GloBird is a nice and simple company. Fit their formula, the perfect Australian, and they'll gladly have you. Sign up would be quick, easy and relatively painless. If you're anything else, say us everyday Australian with our own life story, don't bother - they don't want us.
Try to keep your customers instead of winning them back
I just rejoined Globird. I was previously a customer of Globird for electricity, and changed to a competitor because of the better rates. Before I switched I called Globird asking for the same rate as the competitor offered, but Globird said they cannot match it. Now the competitor did the same so I am back to Globird with both electricity and gas. It just happened, so cannot offer anything else apart from the fact that the change went smoothly and hoping that next time Globird will be able to keep me as a customer for longer. After all we all want better rates. Thank you.
Overall very good, miss applied a meter read,
Overall Signup and billing has been good, customer service is normally good. We submit a meter read, this was not applied correctly and took a few emails and time out to call to address - even to get an apology. Emails's kept ignoring the actual issue of miss applied read. First estimate after moving to monthly by them automatically was $150.00 more bas on only 38 days, they are using bi-monthly data to apply to one month billing - not great. need to improve that, and apply meter read correctly
Excellent response to emails, but huge hard-to-justify price rises.
Good for a year, but a HUGE drop in solar feed in tariff and significant increase in charges resulted in a 40% increase in total cost per month for me.
Responses to email queries were prompt, and clearly written by a native English speaker (which helps a lot.)
Their FIT (10 c/kwh) is now the lowest they can legally offer.
- Verified customer
Different tariff than the website shows me..
I was a happy customer of globird for more than 2 years. I never checked their tariff because i believed that globird was the cheapest electricity provider i have known so far. But recently i did comparison energy on website, i did find out that their current tariff that shows on the website is slightly different than the one that i have right now on my energy bills. First of all, i only get 33% pay on time discount instead of 35% (that is okay since i got offered that 2 years ago and i did not shop around).
The downside are, my usage got ch...arge 32c per kwh instead of 23c perkwh, and my daily charge is $1.28 perday instead of $1.25 perday. So basically i got charge extra 2% for pay on time discount (which i can tolerate), and those daily charge with usage charge. Im not sure how this thing work, but i gonna make a phone call with globird (which i saw from people experience that they had terrible customer service) I moved to Amaysim energy but gonna call globird to ask for explanation of their bill for this past 1 year about their charges. Again, i am happy with the amount of money that i paid since other competitor more expensive. But it could save more if they did not charge me extra for no reason.
- Verified customer
If you asked me a month again I would have given 5 stars..
I joined Globird just over 18 months ago, just as the Powershop decided to up their prices and was very pleased with their rates, service, feed-in tarrifs for solar, I was recommended by the Victorian government website and recommended to all my friends, but as all energy companies do sooner or later the prices has just gone up and the feed in tariffs have come down a lot, so it's time to say goodbye, even the Victorian Government website has them way down the list now... Credit to them though they were prepared to price match, but where I'm now going I'm getting a $300 credit on my bill so with my solar power I'm expecting to pay $0 bills over the next 12 months... Always pay to shop around..
Just under two years with Globird, but rate went up after two months, then every six months (5x!)
Joined Globird because of competitive rates (NB. competitive with a discount of pay early - because otherwise expensive). I have no issues regarding supply, and never needed to contact them, so can't speak to service. But, two months after joining was notified my rates would go up. Then every six months another email telling me there was another market review and my rates would increase. At first, I still thought that with the discount they were competitive, but really, after five rate hikes in just under two years, no more... I have gone to Tango whose rate is cheaper (flat rate no need for a pay on time/early for a discount) and it is fixed for two years.
Just tried to jump over to Globird but, same as another comment below, rejected based on credit check - I must authorize direct debit from credit card. I just paid for the Equifax report today and it had nothing of significance on it. The only thing visible is credit checks by various other energy companies over the last few years as I closed and switched retailers. Is that it, or something else in credit reports they do not give out to people?
I am now unsure. I am vehemently against giving direct debit authority to unknown (to me, as yet) ...entities to take out whatever they like from my CC. Even if I know them I am still not comfortable. I had a real nasty experience with Click Energy years ago, plus heard horror stories of people being double billed, or given outrageous estimated bills even when they had a smart meter! Then you have to fight to get your money back... no way. Globird offered a 34% pay on time discount which is too good to miss making a payment, and in any case if you don't pay long term they will hit you with bad credit rating, so I don't know why this has turned out to be such an issue. I'm extremely shocked and disappointed. Their rates seem good (currently) but this issue could be a deal breaker. I hope they watch these reviews and take in feedback. And if the credit reporting system is flawed then nobody should use it. I think it's time to speed up going off grid. Seriously. Done that with gas already, and an electricity account elsewhere. I've had enough of being gouged by the energy industry as a whole and treated like a scumbag who can't pay. P.S. Never had any credit problem with any other energy retailer.
I switched to Pacific Hydro instead
I was with globird because they formerly were the cheapest electricity I could get in my area, but I can now get Pacific Hydro which are about 10c per kWh cheaper, so Globird is gone and I am now paying much less.
Globird also has a complicated discount structure, and you will pay a really heavy penalty if you pay late. What I mean is that the non discounted rate is off the planet. ( So don't pay late!)
I was happy enough with them, but since it's all the same electrons, I'll choose the company that charges the least. In my case - Pacific Hydro.
Rates Jumped 48% in 18 months
Globird offered me a fantastic rate to switch to them in late 2016. After just 3 months I received a letter saying that due to the pending Hazelwood closure my rates would go up between 1 and 10% when i worked out my usage and the new rates it was a 29% increase across the total bill. I managed to get this down to a 19 % increase after talking to them which was still the best price i could get at that stage.
I have just recieved 2018 prices and it has jumped 24.5% on this years total.
A price rise of 48% since 16th Jan 2017
Was good while it lasted but now more expensive than the big retailers
Questions & Answers
What should I do to transfer?
GloBird E.Globird Energy
Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.
Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.
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