Gave me a headache
I chose this provider for our energy and gas when we moved into our home. They set up our electricity with no problems but they seemed to have issues switching our gas over from Origin because they couldnt "access the gas meter".
This made no sense to me because the gas meter isnt locked behind any gates or hard to get to. If you stand in front of my house you can literally see the gas meter sticking out of the side of it. But apprently they tried twice to come and find my gas meter and couldn't access it.
I spoke to them on the phone multi...ple times re-scheduling and describing where our meter is, which was a headache, and to no avail. To be honest, I dont think anybody ever bothered to come and check it, because we have a security camera out the front and it would have notified me of movement if somebody came to check. I emailed them about my frustrations and they pretty much told me I might as well stick with Origin for gas since they already supply it to the property. They didn't seem fussed on keeping my business. I ended up switching over my electricity to Origin as well and bundled with them. Interestingly enough... my security camera notified me when Origin came to check my gas meter (which they did successfully on the first visit, with no access issues).
- Verified customer
Watch out for gas estimates
Electricity is fine but their gas bills are automatically put on monthly cycles and subject to estimate readings. The estimates for my account pushed most of the usage into the winter period to the point where the estimated usage was almost double what we are actually using. After complaining they switched us to actual meter read bills, but they have not provided a refund for the extra money we have had to pay due to their estimate pushing usage into the more expensive winter rates. Very disappointing, have never had this issue with an energy provider before.
Since originally writing this they have provided an account credit to cover some of the additional costs, and the customer service was quite good while this was organised.
- Verified customer
Have recently signed up for Gas supply...so the jury is still out on their performance.
I have switched power companies probably 8 times in the last 20 years.
I would suggest to reader that they never go near Lumo or Click.
Fraud, Broken Promises and Lack of infrastructure from them BOTH.
At the same time I visited GloBirds Electricity rates, and decided to compare them against my current retailer (Tango). Imagine my surprise when I was told (via email) from their marketing Mgr that they could NOT supply electricity to my address, due to the fact I did NOT (and will not) have a 'Smart Meter' sic.
They clearly want thing as easy as, so they can cut costs and increase competition. ...Fair call but there are many like me who do not or will not have Smart Meter, and this will limit their marketing opportunities. A Business decision clearly and one that is NOT made clear by any of the comparison companies. Shame on Canstar. Iselect, CompareTheMarket and others! I will come back with their performance after 6 months has elapsed of our 'relationship'.
- Verified customer
The gas supplies itself is fine, but not very satisfy with the way they're billing
I'm using Globird Energy as my gas supplier for nearly 1 year. I found they doubled my bill once and they re-issue another bill to fix the problem. I had an international travel for a month before, that means no one at home to use gas, however, I received a bill almost the same charge as we're using gas at home. I don't know how they calculate the fees.
Can't understand Glo Birds Solar Generation figures
Appears to be a unexplained discrepancy in Solar Feed in KWhrs over the past 7 months. Jan & Feb at least 50kw hrs below Nov & Dec with no explanation. Have had this problem with Glo Bird before and they blamed Powercore for the meter readings. Now maybe the time to shift to another Energy provider. The reason we moved to Glo Bird from Origin was that Glo Bird offered more reliable feed in in formation. Once they have your business, that operate exactly as Origin.
For the perfect Australian; not the everyday Australian
Currently moving into a new home and was looking to connect electricity and gas. Called and they picked up in about a minute - so far so good. Talked to their customer representative; asked questions and he answered. The home-based call centre was a nice touch but as far as helpfulness was concerned... it felt like this, "Hey mate, the details you need can be found here and here. Go find it yourself. Come back once you do. I ain't got time to work with you to figure it out together, bye!"
Went to look for the information required and ended up...calling back three times as a result. Same guy each time, repeated the same thing each time as he didn't seem to show any recognition despite the repeated calls. Finally got to the end process to be told, credit report declined, we can't do anything about that, bye! Searched up my credit report and score to see I'm in the margin of 815/1200 and 775/1000; which simply speaking is good. Given that I've owed nothing all my life, have no debt and have perfect credit history; it leaves me puzzled over why I was declined. But that's that, and I see no reason to waste further time with GloBird. Tl;dr GloBird is a nice and simple company. Fit their formula, the perfect Australian, and they'll gladly have you. Sign up would be quick, easy and relatively painless. If you're anything else, say us everyday Australian with our own life story, don't bother - they don't want us.
Try to keep your customers instead of winning them back
I just rejoined Globird. I was previously a customer of Globird for electricity, and changed to a competitor because of the better rates. Before I switched I called Globird asking for the same rate as the competitor offered, but Globird said they cannot match it. Now the competitor did the same so I am back to Globird with both electricity and gas. It just happened, so cannot offer anything else apart from the fact that the change went smoothly and hoping that next time Globird will be able to keep me as a customer for longer. After all we all want better rates. Thank you.
Doesn’t send their bill on time.
They have great and competitive rates but they don’t seem to send my bills in a timely manner. Some months they bill for 30 days and others 40 days etc. currently my bill is 2 weeks late. If you’re on a monthly budget, it’s hard to budget things when they don’t send you a bill every month. I’m sick and tired emailing them just to chase for my own bill.
Overall very good, miss applied a meter read,
Overall Signup and billing has been good, customer service is normally good. We submit a meter read, this was not applied correctly and took a few emails and time out to call to address - even to get an apology. Emails's kept ignoring the actual issue of miss applied read. First estimate after moving to monthly by them automatically was $150.00 more bas on only 38 days, they are using bi-monthly data to apply to one month billing - not great. need to improve that, and apply meter read correctly
Have been with them twice and twice the the price went up after 2 weeks
Not for me ...... Elsewhere has cheaper rates and far better Solar feed in. Very deceiving,arrogant and just plain expensive. I can't see them lasting a long time in the power game.
The reviewer stated that an incentive was offered for this review
Good for the first year, will screw you thereafter!
Good for our first year, after which all the rates were altered and now we are paying significantly.
We have a 5KW solar system, which generates up to THREE times the amount of power we need to buy back. For the first year it balanced well, we did not get a bill over the Summer months, averaging small bills for about 5 months of the year. January 2019, our latest bill we have generated 635kWh and used 243kWh, we have a significant and unexpected bill, where this time last year we were in credit. We'll be moving!
Typical bait and switch
Offered good rates when I signed up. Then 2 months later they increased the rates by a whopping 20%. "Yes, but every provider increases their rates in the New Year" was their excuse. Yes, but not by 20%.... Switching was a waste of time as their rates are now the same as my old provider.
Excellent response to emails, but huge hard-to-justify price rises.
Good for a year, but a HUGE drop in solar feed in tariff and significant increase in charges resulted in a 40% increase in total cost per month for me.
Responses to email queries were prompt, and clearly written by a native English speaker (which helps a lot.)
Their FIT (10 c/kwh) is now the lowest they can legally offer.
Beware the 12 month rate rise
Received a rate rise of nearly 50% on usage rate and 25% on daily charge. Shopped around and there are significantly better offers in the market. Phoned glo bird to see if they can provide a better offer, they said no. However, new customers are being offered significantly better rates which they refuse to give to existing customers. Just be prepared to leave after 12 months.
Expensive and rude- not for me.
We switched- as many others here appeared to, upon recommendation from vic compare website.
The promise was low prices, and it seemed a very good deal.
The rates increased very soon after switching, and the customer service is lacking in a big way.
They just don’t stack up to the big guys. We switched back after only barely 6 months.
- Verified customer
Low prices & low quality of service
I moved both electricity and gas to Globird from Origin. The reason for moving was Globird's attractive energy prices.
I asked Globird to have my gas regulator changed to support my newer gas devices. Globird said they had never done this before and said that they would reach out to the operator to understand what documentation is required.
The next I heard about this was from the operator, who had booked a callout to my house. They contacted me that morning to say they could not proceed with the regulator change as they did not have the ...documentation they needed. I told them that I was also waiting to hear from Globird about exactly what was required. When Globird did get back to me they said that the operator could not complete the job as they did not have all the necessary information. I called Globird to try and communicate this misunderstanding. The person on the call center was hostile and was not willing to listen or accept the feedback. As Globird is not willing to listen to my feedback, perhaps someone on this channel would find value in it.
- Verified customer
Different tariff than the website shows me..
I was a happy customer of globird for more than 2 years. I never checked their tariff because i believed that globird was the cheapest electricity provider i have known so far. But recently i did comparison energy on website, i did find out that their current tariff that shows on the website is slightly different than the one that i have right now on my energy bills. First of all, i only get 33% pay on time discount instead of 35% (that is okay since i got offered that 2 years ago and i did not shop around).
The downside are, my usage got ch...arge 32c per kwh instead of 23c perkwh, and my daily charge is $1.28 perday instead of $1.25 perday. So basically i got charge extra 2% for pay on time discount (which i can tolerate), and those daily charge with usage charge. Im not sure how this thing work, but i gonna make a phone call with globird (which i saw from people experience that they had terrible customer service) I moved to Amaysim energy but gonna call globird to ask for explanation of their bill for this past 1 year about their charges. Again, i am happy with the amount of money that i paid since other competitor more expensive. But it could save more if they did not charge me extra for no reason.
- Verified customer
If you asked me a month again I would have given 5 stars..
I joined Globird just over 18 months ago, just as the Powershop decided to up their prices and was very pleased with their rates, service, feed-in tarrifs for solar, I was recommended by the Victorian government website and recommended to all my friends, but as all energy companies do sooner or later the prices has just gone up and the feed in tariffs have come down a lot, so it's time to say goodbye, even the Victorian Government website has them way down the list now... Credit to them though they were prepared to price match, but where I'm now going I'm getting a $300 credit on my bill so with my solar power I'm expecting to pay $0 bills over the next 12 months... Always pay to shop around..
Questions & Answers
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GloBird E.Globird Energy
Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.
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