??!
1 photo
Globird Energy
3.6 from 222 reviews · View Statistics

Reviews

  • Transparency
    4.2 (15)
  • Customer Service
    4.3 (17)
  • Rates and Fees
    4.2 (16)
Previous
Next
Matt

MattGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes
  • Verified customer

Watch out for gas estimates

published

Electricity is fine but their gas bills are automatically put on monthly cycles and subject to estimate readings. The estimates for my account pushed most of the usage into the winter period to the point where the estimated usage was almost double what we are actually using. After complaining they switched us to actual meter read bills, but they have not provided a refund for the extra money we have had to pay due to their estimate pushing usage into the more expensive winter rates. Very disappointing, have never had this issue with an energy provider before.
Since originally writing this they have provided an account credit to cover some of the additional costs, and the customer service was quite good while this was organised.

Transparency
Customer Service
See all answers
2 comments
Globird Energy
GloBird E.Globird Energy
Matt
Matt

Hi, this has now been resolved and I have updated the review to reflect this

Lethal

LethalGreater Melbourne (Metropolitan), VIC

  • Verified customer

Interesting Angle

published
Transparency
Customer Service
See all answers

A pleasure to deal with

published

I've been with globird in the past and they've proved to be reliable and inexpensive with great customer support. Michelle helped me switch back to them after I moved quickly, all the information I needed was provided efficiently and comprehensively. The only issue I have with them is the lack of online account management, but honestly I haven't really found myself in a position to need it.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Energy Providers

Find out how Globird Energy compares to other Energy Providers

Know better, choose better.

Compare all
Julie

Julie

  • 2 reviews

Great service

published

I had electricity connection for 3 years whilst renting. Never had a problem. Very responsive & professional when disconnecting. Great to pay bills early & receive a discount. No drop outs experienced

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Alphonse L.

Alphonse L.Western District, VIC

  • 3 reviews
  • 1 like

For the perfect Australian; not the everyday Australian

published
Transparency
Customer Service
See all answers
2 comments
Globird Energy
GloBird E.Globird Energy
Alphonse L.
Alphonse L.

Give me a better options!!!!

published

Globird gives a better option when i ask if their is a way i can have a better option when it comes to my plan the agent help me with better offer , glad to have made a call and discuss it before changing to a different provider

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Essentialservices hunter

Essentialservices hunterGreater Melbourne (Outer), VIC

  • 2 reviews

Best Customer Service & Quick

published

Globird Energy is among the top 3 as far as pricing is concerned. The customer service is excellent. This is my 3rd year with Globird. Every offer from them is valid for maximum period of 12 months and you have to review after every 3 months to get the good offer.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Anna

AnnaGreater Melbourne (Metropolitan), VIC

Try to keep your customers instead of winning them back

published

I just rejoined Globird. I was previously a customer of Globird for electricity, and changed to a competitor because of the better rates. Before I switched I called Globird asking for the same rate as the competitor offered, but Globird said they cannot match it. Now the competitor did the same so I am back to Globird with both electricity and gas. It just happened, so cannot offer anything else apart from the fact that the change went smoothly and hoping that next time Globird will be able to keep me as a customer for longer. After all we all want better rates. Thank you.

Customer Service
Rates and Fees
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Alicia S.

Alicia S.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Cannot fault the customer service

published

I moved over to Globird purely for the price, but was amazed to find that the customer service was the best of any utility company I’ve come across.
When we received an incorrect bill through them from our actual energy supplier, they spent weeks fighting it on our behalf, and in the end, winning.
Thank you! Above and beyond.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Energy Providers

Find out how Globird Energy compares to other Energy Providers

Know better, choose better.

Compare all
PaulB

PaulBGippsland, VIC

  • 3 reviews

Good customer service - discount is fantastic. Customer service operators are very helpful.

published

Standard suburban power supply no solar or assisted hot water.
Set up was easy just a phone 1 phone call was required.
Have only had 1 blackout in 2 years.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy

Thanks for your feedback Paul! We're glad that you're happy with our service and pricing!

Little big girl

Little big girlMelbourne Australia

  • 2 reviews
  • 1 like

Quick resolution

published

It was impossible to contact Globird Energy by telephone. Whichever number I used it rang out. However once I had emailed the Customer Service the tricky problem was resolved very quickly - in a matter of hours. I won't bother trying to phone them in future - the email service is great. Thank you.

Customer Service
Incentivised ReviewNo
ServicesGas
1 comment
Globird Energy
GloBird E.Globird Energy
Reesy

ReesySouthwest, VIC

  • 2 reviews

Very good service - go the extra mile

published

I have been in hospital and missed a payment. Globird after the date reminded me and said if a paid on that day I would still get the discount. As I always pay on time I was was allowed on remiss.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy

Overall very good, miss applied a meter read,

published

Overall Signup and billing has been good, customer service is normally good. We submit a meter read, this was not applied correctly and took a few emails and time out to call to address - even to get an apology. Emails's kept ignoring the actual issue of miss applied read. First estimate after moving to monthly by them automatically was $150.00 more bas on only 38 days, they are using bi-monthly data to apply to one month billing - not great. need to improve that, and apply meter read correctly

Transparency
Customer Service
See all answers
Francis R.

Francis R.Greater Melbourne (Metropolitan), VIC

No complaints so far

published

Seems to be a good deal at the moment. Pretty easy to set up and my one call to customer service about a billing issue was very quick and easily resolved.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy

Fantastic rates, good customer service

published

My grandmother lives alone on a pensioner income and has been struggling to maintain her gas and electricity bills. Globird offers incredibly low rates and has very friendly and helpful staff who helped facilitate her transition to better service.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
Energy Providers

Find out how Globird Energy compares to other Energy Providers

Know better, choose better.

Compare all
Darryl

DarrylGreater Melbourne (Metropolitan), VIC

New customer

published

I have recently reviewed the Vic Govt comparison site and found Globird my now Gas retailer. My figures show that I will be saving around $10 per 2 months. ie. old cost $60.00 now cost $50.00. I am looking forward to this saving. D Leech

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy

Great prices

published

Prices are good, however you have to check every so often to see if the price is cheaper on the website than what you are getting, if so, give them a call or email and they will update your pricing.
Always good customer service.

Transparency
Customer Service
See all answers
1 comment
Globird Energy
GloBird E.Globird Energy
J M

J M

  • 5 reviews
  • 5 likes

VERY GOOD CUSTOMER SERVICE IN MELBOURNE !

published

Very good customer service in Melbourne and good simple rates, I have signed up for electricity 9/10 I give them

1 comment
Globird Energy
GloBird E.Globird Energy
SilverGhost

SilverGhost

  • 17 reviews
  • 18 likes

Excellent response to emails, but huge hard-to-justify price rises.

published

Good for a year, but a HUGE drop in solar feed in tariff and significant increase in charges resulted in a 40% increase in total cost per month for me.
Responses to email queries were prompt, and clearly written by a native English speaker (which helps a lot.)
Their FIT (10 c/kwh) is now the lowest they can legally offer.

1 comment
Globird Energy
GloBird E.Globird Energy
Geelong

GeelongGeelong

  • 16 reviews
  • 13 likes

You don’t wait on hold for hours!

published

I only swapped recently after using the government comparison site. Like many other reviewers I also received a rate increase, but I compared the new rates with the rest of the market offers, and I’m still on the best deal for me. I had plenty of rate increases with my previous providers, who were the big companies. What I love is the fact that when I wanted to make a change to my account over the phone my call was answered almost immediately, and it is an Australian call centre. My issues was sorted quickly by a friendly staff member. The reason I switched from the big companies was bad customer service and price. I would be on hold for up to an hour waiting for service. I’m glad I switched.

1 comment
Globird Energy
GloBird E.Globird Energy
Page 1 of 2
See all Globird Energy reviews

Questions & Answers

Sam

Samasked

What should I do to transfer?

2 answers
Shaira Noshin
Shaira Noshin

Call them up and speak to the staff they will help you

Globird Energy
GloBird E.Globird Energy

Hi Sam,

Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.

Thanks!

Anonymous762

Anonymous762asked

Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.

1 answer
Thomas F.
Thomas F.

No. According to my research, almost all energy companies don’t have that fee.

Anonymous762

Anonymous762asked

Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.

No answers

Get an answer from our members and Globird Energy representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.