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Globird Energy
A pleasure to deal with
I've been with globird in the past and they've proved to be reliable and inexpensive with great customer support. Michelle helped me switch back to them after I moved quickly, all the information I needed was provided efficiently and comprehensively. The only issue I have with them is the lack of online account management, but honestly I haven't really found myself in a position to need it.
1 comment
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Julie
- 2 reviews
Great service
I had electricity connection for 3 years whilst renting. Never had a problem. Very responsive & professional when disconnecting. Great to pay bills early & receive a discount. No drop outs experienced
1 comment
GloBird E.Globird Energy
Hi Julie,
Thank you for taking the time to review us. We're delighted to read about your experience of our service over the last 3 years. Thank you for your loyalty - we look forward to continuing this over the years to come.... Read more
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Give me a better options!!!!
Globird gives a better option when i ask if their is a way i can have a better option when it comes to my plan the agent help me with better offer , glad to have made a call and discuss it before changing to a different provider
1 comment
GloBird E.Globird Energy
Hi Sasa,
Glad we were able to assist you in finding a better plan that suits your usage and lifestyle. We understand that maximising your savings is extremely important and wise when it comes to electricity and gas!... Read more
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Essentialservices hunterGreater Melbourne (Outer), VIC
- 2 reviews
Best Customer Service & Quick
Globird Energy is among the top 3 as far as pricing is concerned. The customer service is excellent. This is my 3rd year with Globird. Every offer from them is valid for maximum period of 12 months and you have to review after every 3 months to get the good offer.
1 comment
GloBird E.Globird Energy
Hi Essentialserviceshunter,
We're so pleased to hear that you are happy with our service and pricing. ... Read more
Thank you for taking the time to leave a review and we look forward to the next 3 years. Regards, GloBird Energy.Similar opinion? Write a review on ProductReview.com.au!
Alicia S.Greater Melbourne (Metropolitan), VIC
- 3 reviews
Cannot fault the customer service
I moved over to Globird purely for the price, but was amazed to find that the customer service was the best of any utility company I’ve come across.
When we received an incorrect bill through them from our actual energy supplier, they spent weeks fighting it on our behalf, and in the end, winning.
Thank you! Above and beyond.
1 comment
GloBird E.Globird Energy
Hi Alicia S,
We appreciate you taking the time to leave a review. We're passionate about customer service, you, and providing competitive rates. ... Read more
Thanks again for the review and we look forward to providing continued excellent service in the months to come. Regards, GloBird Energy.Similar opinion? Write a review on ProductReview.com.au!
PaulBGippsland, VIC
- 3 reviews
Good customer service - discount is fantastic. Customer service operators are very helpful.
Standard suburban power supply no solar or assisted hot water.
Set up was easy just a phone 1 phone call was required.
Have only had 1 blackout in 2 years.
1 comment
GloBird E.Globird Energy
Thanks for your feedback Paul! We're glad that you're happy with our service and pricing!
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Little big girlMelbourne Australia
- 2 reviews
- 1 like
Quick resolution
It was impossible to contact Globird Energy by telephone. Whichever number I used it rang out. However once I had emailed the Customer Service the tricky problem was resolved very quickly - in a matter of hours. I won't bother trying to phone them in future - the email service is great. Thank you.
1 comment
GloBird E.Globird Energy
Hi there,
Thank you for your feedback.... Read more
We're sorry about your experience with our phones. Generally, the feedback about our phone service is quite positive. Because we operate locally in Melbourne with a small team, whilst we work to ensure that we have enough staff to meet the demand; at times it can be difficult to meet this when there is a busy trough. We do hope you can try again one day. Having said that, we're pleased that the email service was prompt. Regards, GloBird Energy.Similar opinion? Write a review on ProductReview.com.au!
ReesySouthwest, VIC
- 2 reviews
Very good service - go the extra mile
I have been in hospital and missed a payment. Globird after the date reminded me and said if a paid on that day I would still get the discount. As I always pay on time I was was allowed on remiss.
1 comment
GloBird E.Globird Energy
Hi Reesy,
Thank you for taking the time to submit a very positive review. We understand that life happens, and that bills can be missed on the odd occasion. We're glad that we were able to sort it ou... Read more
t for you so that you didn't miss out on your discount.Similar opinion? Write a review on ProductReview.com.au!
Francis R.Greater Melbourne (Metropolitan), VIC
No complaints so far
Seems to be a good deal at the moment. Pretty easy to set up and my one call to customer service about a billing issue was very quick and easily resolved.
1 comment
GloBird E.Globird Energy
Hi Francis R.,
We appreciate your positive words.... Read more
We're delighted that your experience was quick and easy, and resolved within a short amount of time. It's one of the reasons we run our business in Melbourne with a locally-based team, so that we can service our customers quickly with the highest level of communication. Regards, GloBird Energy.Similar opinion? Write a review on ProductReview.com.au!
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Fantastic rates, good customer service
My grandmother lives alone on a pensioner income and has been struggling to maintain her gas and electricity bills. Globird offers incredibly low rates and has very friendly and helpful staff who helped facilitate her transition to better service.
1 comment
GloBird E.Globird Energy
Dear C.E.R.,
Thank you for taking the time to submit a positive review. It’s pleasing to see feedback like this; particularly around our low rates, and extremely helpful customer service.... Read more
We look forward to continue providing this standard to your grandmother into the future. Regards, GloBird Energy.Similar opinion? Write a review on ProductReview.com.au!
DarrylGreater Melbourne (Metropolitan), VIC
New customer
I have recently reviewed the Vic Govt comparison site and found Globird my now Gas retailer. My figures show that I will be saving around $10 per 2 months. ie. old cost $60.00 now cost $50.00. I am looking forward to this saving. D Leech
1 comment
GloBird E.Globird Energy
Hi Darryl,
It’s pleasing to hear that you are saving by now being a GloBird gas customer. We understand that every little bit counts, and can amount to something substantial in the long term. We look forward to servicing you into the future.... Read more
Regards, GloBird Energy.Similar opinion? Write a review on ProductReview.com.au!
chris222AU
Great prices
Prices are good, however you have to check every so often to see if the price is cheaper on the website than what you are getting, if so, give them a call or email and they will update your pricing.
Always good customer service.
1 comment
GloBird E.Globird Energy
Hi Chris,
Thanks for your review. We’re delighted to hear that you are satisfied with our standard of service and our rates. Looking after our customers is a priority for us, so reading reviews such as yours is encouraging.... Read more
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J M
- 5 reviews
- 5 likes
VERY GOOD CUSTOMER SERVICE IN MELBOURNE !
Very good customer service in Melbourne and good simple rates, I have signed up for electricity 9/10 I give them
1 comment
GloBird E.Globird Energy
Hi J M,
We really appreciate your positive feedback on our service and rates! As an Australian business based locally in Melbourne, it is a big point of difference in the market place. We're glad tha... Read more
t you're happy and look forward to being of service to you in the long term.Similar opinion? Write a review on ProductReview.com.au!
GeelongGeelong
- 16 reviews
- 13 likes
You don’t wait on hold for hours!
I only swapped recently after using the government comparison site. Like many other reviewers I also received a rate increase, but I compared the new rates with the rest of the market offers, and I’m still on the best deal for me. I had plenty of rate increases with my previous providers, who were the big companies. What I love is the fact that when I wanted to make a change to my account over the phone my call was answered almost immediately, and it is an Australian call centre. My issues was sorted quickly by a friendly staff member. The reason I switched from the big companies was bad customer service and price. I would be on hold for up to an hour waiting for service. I’m glad I switched.
1 comment
GloBird E.Globird Energy
Thank you for your very positive review on our service! We pride ourselves on providing great customer service, and certainly value positive feedback from happy customers. Yes, you are correct. We are... Read more
an Australian company based in Melbourne, with all staff operating out of our Mitcham office, which is a big point of difference.Similar opinion? Write a review on ProductReview.com.au!
Carlos
- 13 reviews
- 18 likes
The increased my tariffs after just two months.
I wonder if this is even legal? I agreed to a tariff and then you raise it after just two months. I guess is time again to switch providers.
*** Edit 21 Jun 2019. I changed my review from 1 star to 4 stars. We are now in winter and my bills are still half that what I use to pay with Click Energy. Customer service is not great but at the end of the day this is the 'Tiger' of energy companies. I can deal with waiting 30 minutes on the phone if my bills are cheaper. Please use the Victorian comparison web site and see by yourself.
6 comments
Called today and the customer service person said "sorry, you signed on an unfortunate time".
GloBird E.Globird Energy
Thank you for your feedback. Whilst our ideal scenario would be to keep tariff charges as low as possible, the reality is that these can change. Be assured that it is completely legal for tariffs to c... Read more
hange, as stated by the Australian Energy Regulator. As for your experience with one of our customer service team members, we apologise that this was your experience. Internally, we promote a high level of focus on customer service, and can assure you that this is an isolated incident.Thanks for your reply. Still with Globird my bills are half of what Click Energy was. I will probably delete this review as I am overall happy with the service now.
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Mat sGreater Melbourne (Outer), VIC
- 12 reviews
- 9 likes
- Verified customer
All good so far
I have just switched t globird. So far all good. Customer service and the website is easy, and they have let me set up and forget it, taking care of the swap fully and competently.
Thanks
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Good
I joined last year. Bills are lower than my previous company. Only problem I had is long wait time when you call
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DamoMILL PARK
- 6 reviews
- 3 likes
- Verified customer
Great service and price
Great service and price with Globird, no issues so far. Only concern is that they do electricity and not gas. However consultant over the phone stated that they will be doing gas sometime in June which is good news!
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Emma
- 5 reviews
- 1 like
Great rates and good discounts for early payment
No dramas and easy to deal with. I did a google search for energy compare. It seems to be the cheapest rate for my area. They give good discounts if you pay early. p
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JimbalayaGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 5 likes
No dramas at all
I've been using Globird for electricity for about a year now and have had absolutely no problems with the setup/connection, supply, billing, or customer service. Re customer service, whenever I've needed to call (not often) the phone has always been answered rapidly and by someone that I had no difficulty in understanding.The bill is always a bit of a pleasant surprise in comparison to my last electricity retailer's bill. Now I'm just waiting for Globird to offer Gas to Victorian residents....
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Questions & Answers
Samasked
What should I do to transfer?
2 answers
Call them up and speak to the staff they will help you
GloBird E.Globird Energy
Hi Sam,
Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.
Thanks!
Anonymous762asked
Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.
Anonymous762asked
Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.
No answers
Details
Category | Energy Providers |
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Services Provided | Electricity, Gas and Solar Feed-In Tariffs |
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GloBird E.Globird Energy
Hi Brenton,
Thanks for taking the time to give us a great review. We're glad that our track record has proven reliable and inexpensive, and with great support - we certainly strive for all those things.... Read more
Thank you for also providing us with feedback with regards to an online account management. This is valuable to us, and will enable us to plan for the future. We'll also ensure that Michelle hears about your review of her service. Regards, GloBird Energy.