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Globird Energy
3.6 from 218 reviews · View Statistics

Reviews

  • Transparency
    4.6 (11)
  • Customer Service
    4.8 (12)
  • Rates and Fees
    4.3 (11)
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A pleasure to deal with

published

I've been with globird in the past and they've proved to be reliable and inexpensive with great customer support. Michelle helped me switch back to them after I moved quickly, all the information I needed was provided efficiently and comprehensively. The only issue I have with them is the lack of online account management, but honestly I haven't really found myself in a position to need it.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
Julie

Julie

  • 2 reviews

Great service

published

I had electricity connection for 3 years whilst renting. Never had a problem. Very responsive & professional when disconnecting. Great to pay bills early & receive a discount. No drop outs experienced

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy

Give me a better options!!!!

published

Globird gives a better option when i ask if their is a way i can have a better option when it comes to my plan the agent help me with better offer , glad to have made a call and discuss it before changing to a different provider

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
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Essentialservices hunter

Essentialservices hunterGreater Melbourne (Outer), VIC

  • 2 reviews

Best Customer Service & Quick

published

Globird Energy is among the top 3 as far as pricing is concerned. The customer service is excellent. This is my 3rd year with Globird. Every offer from them is valid for maximum period of 12 months and you have to review after every 3 months to get the good offer.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy
Alicia S.

Alicia S.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Cannot fault the customer service

published

I moved over to Globird purely for the price, but was amazed to find that the customer service was the best of any utility company I’ve come across.
When we received an incorrect bill through them from our actual energy supplier, they spent weeks fighting it on our behalf, and in the end, winning.
Thank you! Above and beyond.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
PaulB

PaulBGippsland, VIC

  • 3 reviews

Good customer service - discount is fantastic. Customer service operators are very helpful.

published

Standard suburban power supply no solar or assisted hot water.
Set up was easy just a phone 1 phone call was required.
Have only had 1 blackout in 2 years.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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1 comment
Globird Energy
GloBird E.Globird Energy

Thanks for your feedback Paul! We're glad that you're happy with our service and pricing!

Little big girl

Little big girlMelbourne Australia

  • 2 reviews
  • 1 like

Quick resolution

published

It was impossible to contact Globird Energy by telephone. Whichever number I used it rang out. However once I had emailed the Customer Service the tricky problem was resolved very quickly - in a matter of hours. I won't bother trying to phone them in future - the email service is great. Thank you.

Customer Service
Incentivised ReviewNo
ServicesGas
1 comment
Globird Energy
GloBird E.Globird Energy
Reesy

ReesySouthwest, VIC

  • 2 reviews

Very good service - go the extra mile

published

I have been in hospital and missed a payment. Globird after the date reminded me and said if a paid on that day I would still get the discount. As I always pay on time I was was allowed on remiss.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
Francis R.

Francis R.Greater Melbourne (Metropolitan), VIC

No complaints so far

published

Seems to be a good deal at the moment. Pretty easy to set up and my one call to customer service about a billing issue was very quick and easily resolved.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
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Fantastic rates, good customer service

published

My grandmother lives alone on a pensioner income and has been struggling to maintain her gas and electricity bills. Globird offers incredibly low rates and has very friendly and helpful staff who helped facilitate her transition to better service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
Darryl

DarrylGreater Melbourne (Metropolitan), VIC

New customer

published

I have recently reviewed the Vic Govt comparison site and found Globird my now Gas retailer. My figures show that I will be saving around $10 per 2 months. ie. old cost $60.00 now cost $50.00. I am looking forward to this saving. D Leech

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesGas
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1 comment
Globird Energy
GloBird E.Globird Energy

Great prices

published

Prices are good, however you have to check every so often to see if the price is cheaper on the website than what you are getting, if so, give them a call or email and they will update your pricing.
Always good customer service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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1 comment
Globird Energy
GloBird E.Globird Energy
J M

J M

  • 5 reviews
  • 5 likes

VERY GOOD CUSTOMER SERVICE IN MELBOURNE !

published

Very good customer service in Melbourne and good simple rates, I have signed up for electricity 9/10 I give them

1 comment
Globird Energy
GloBird E.Globird Energy
Geelong

GeelongGeelong

  • 16 reviews
  • 13 likes

You don’t wait on hold for hours!

published

I only swapped recently after using the government comparison site. Like many other reviewers I also received a rate increase, but I compared the new rates with the rest of the market offers, and I’m still on the best deal for me. I had plenty of rate increases with my previous providers, who were the big companies. What I love is the fact that when I wanted to make a change to my account over the phone my call was answered almost immediately, and it is an Australian call centre. My issues was sorted quickly by a friendly staff member. The reason I switched from the big companies was bad customer service and price. I would be on hold for up to an hour waiting for service. I’m glad I switched.

1 comment
Globird Energy
GloBird E.Globird Energy
Carlos

Carlos

  • 13 reviews
  • 18 likes

The increased my tariffs after just two months.

published

I wonder if this is even legal? I agreed to a tariff and then you raise it after just two months. I guess is time again to switch providers.

*** Edit 21 Jun 2019. I changed my review from 1 star to 4 stars. We are now in winter and my bills are still half that what I use to pay with Click Energy. Customer service is not great but at the end of the day this is the 'Tiger' of energy companies. I can deal with waiting 30 minutes on the phone if my bills are cheaper. Please use the Victorian comparison web site and see by yourself.

Incentivised ReviewNo
ServicesElectricity
6 comments
Carlos
Carlos

Called today and the customer service person said "sorry, you signed on an unfortunate time".

Globird Energy
GloBird E.Globird Energy
Carlos
Carlos

Thanks for your reply. Still with Globird my bills are half of what Click Energy was. I will probably delete this review as I am overall happy with the service now.

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Mat s

Mat sGreater Melbourne (Outer), VIC

  • 12 reviews
  • 9 likes
  • Verified customer

All good so far

published

I have just switched t globird. So far all good. Customer service and the website is easy, and they have let me set up and forget it, taking care of the swap fully and competently.

Thanks

Good

published

I joined last year. Bills are lower than my previous company. Only problem I had is long wait time when you call

Damo

DamoMILL PARK

  • 6 reviews
  • 3 likes
  • Verified customer

Great service and price

published

Great service and price with Globird, no issues so far. Only concern is that they do electricity and not gas. However consultant over the phone stated that they will be doing gas sometime in June which is good news!

Emma

Emma

  • 5 reviews
  • 1 like

Great rates and good discounts for early payment

published

No dramas and easy to deal with. I did a google search for energy compare. It seems to be the cheapest rate for my area. They give good discounts if you pay early. p

Jimbalaya

JimbalayaGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 5 likes

No dramas at all

published

I've been using Globird for electricity for about a year now and have had absolutely no problems with the setup/connection, supply, billing, or customer service. Re customer service, whenever I've needed to call (not often) the phone has always been answered rapidly and by someone that I had no difficulty in understanding.The bill is always a bit of a pleasant surprise in comparison to my last electricity retailer's bill. Now I'm just waiting for Globird to offer Gas to Victorian residents....

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Questions & Answers

Sam

Samasked

What should I do to transfer?

2 answers
Shaira Noshin
Shaira Noshin

Call them up and speak to the staff they will help you

Globird Energy
GloBird E.Globird Energy

Hi Sam,

Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.

Thanks!

Anonymous762

Anonymous762asked

Dear Past customers of Globird, Does Globird have any exit fees?
Thank you in advance.

1 answer
Thomas F.
Thomas F.

No. According to my research, almost all energy companies don’t have that fee.

Anonymous762

Anonymous762asked

Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.

No answers

Get an answer from our members and Globird Energy representatives

Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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