Joke of a business
Ordered and paid for two caps/hats online and only received one. Have tried to make contact via email, phone and Facebook no no avail, no one has gotten back to me. Do not buy from this company!!
Don’t waste your money go elsewhere !!!!
Purchased slides online and never received them. Tried calling no answer. Sent email got a response only to be told to wait. What makes things worse is I paid for express shipping and I still have not rereceived them it has now been over a month.
I call Australia post as a case has been opened to find product.
Australia post has now advised me that the item purchased was never sent !!!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY !!!!
Glue sent me the wrong size shoes and no reply from customer service after 2 days.
Ended up having to return in-store. They don't even provide reply paid envelope.
Zero customer service. Bad experience. Not going back.
I always buy shoes from Glue
The good thing with glue store is the original brands and the price. Every weekend there is a big discount on the items .. very fast delivery only one day in Sydney
The reviewer stated that an incentive was offered for this review
Would shop here if I need something
Sold me a product when it was sold out which was so disappointing. Other than that they have great sales which I like. I feel like there clothes have gone down in quality.
Great service, good quality products
I ordered four T-shirts, which had to be shipped interstate.
Customer service reps asked a question I had quickly, the shirts arrived a day early, and I am very happy with their cut and quality.
Would highly recommend :)
Purchased a Nike cap from Glue, 2 weeks later I called to say it had not been received. They sent me a new tracking number which stated it had been received. Called again to dispute this only to be told that the cap was awaiting pick up at a depot and to hang tight it would be delivered. 3 weeks later I am told the cap was not in stock after all and they would refund me. Disgusted in their unprofessional service. Never again.
Overrated and underwhelming. Buy it somewhere else
Bought an item on Nov 30. Not a single piece of communication from Gluestore between then and today, Dec 16, when they cancel the order and tell me they're very sorry but they are out of stock. Basic rule for anybody providing an online sales channel - Get your inventory updating properly and don't sell stock you can't deliver. Their solution was to offer me a 30% off code with an expiry in 7 days from now. Wow.
Bad customer service
I ordered my item on 1st of December on Glue website.
Generic email sent to me the day later to advised me that due to Black Friday, they are swarmed with order and will take time to get back to me.
On 9th of Dec, I emailed them why taking so long.
Today 12th of Dec they replied with due to high demand, they canceled my order and will refund.
Dont shop here online.
Bad customer service and slow shipping
I ordered two items using express shipping which is supposed to come in 1-3 days. I got an email saying they would arrive separately. That's fine, as long as I get what i bought right? WRONG. i received this $6 item in like one day wow but i have been waiting for more than a week for the $40 dollar item like gtho . this is crap. They aren't even sending me emails to say if its on the way. is it lost, is it out of stock? what happened? Where is the communication? and their customer service is so slow ive been waiting for so long just for a respo...nse. If its lost, give me my money back, if its not, send it to me what is going on this is so dumb. December 28th 2019 Update: im mad once again Hey guys!!1 so i posted a review like three weeks ago saying how it was so fustrating that it hasnt come yet. MY DAMN ORDER HASNT COME IN EXACTLY A MONTH. honestly do not recommend glue store especially during big sales. waste of my time and money
Poor customer experience after website stocking mishap
I ordered a Crumpler bag online during the black friday sales event this year, which was listed as in stock. I was informed by customer service the following Wednesday that the item I had ordered was no longer in stock and that the website's stock levels were delayed during the sales event, so it was actually not in stock at the time of purchase. I was disappointed as I could have purchased this bag on sale elsewhere had I known that it was out of stock. I asked Glue Store customer service for compensation due to missing out on the sale event a...nd they declined, stating that I had received my refund which I should be satisfied with. Amy from customer service did not seem keen to reach any sort of compromise, but I am not sure if this is her perogative or a directive from her boss. Disappointingly a poor service all round.
Fast Shipping Service
Glue Store Online has a variety of products to choose from for both male and female. I ordered at 7pm approximately on the 21st August and got the parcel shipped the very next day the 22nd August. They use Australia post for delivery, I live in the Southwestern suburbs of Sydney NSW and I received my items on the 23rd August. So it was very quick, but its probably dependent on where you are located and on how busy the warehouse is with packing orders, unless they are very efficient, which is a great thing, because there are other online stores ...that do not ship the very next day. However, for the Glue Store the online service is great. The online store is easy to navigate, they have online chat which is convenient for swift customer service and prices of products are the same as other stores selling a duplicate copy of the exact same item. The quality of the items purchased online, well my items were in good condition and looked the same as the online images of the product. Overall great products with efficient shipping service.
Website is easily navigated with very quick shipping times. I don't think twice about shopping from Glue, they have a huge range that varies in affordability. My order fits perfectly!
Helpful and friendly staff
Informed us about discounts
Helped us look for what we wanted
Well laid out store
Lots of choice and sizes and styles and products
Nice funky music
Good specials available- staff also informed of specials
Staff not pushy
Not a bad experience!
The only negative comment I can make was that it was a little late - ordered Sunday and it was supposed to come Wednesday, except it came Friday instead but I’m not complaining! My order was perfect; it was the right size and right product! I was initially worried about ordering because of previous reviews, but my experience was great!
Weird Staff Service
I was in the store with my mum and I went into the change room to try on a cropped tee. I was already wearing my own crop top which had built in padding, so I had to take that off before trying on the cropped tee (therefore I wasn't wearing a bra underneath the cropped tee). My my was waiting just around the corner outside my change room. I wanted her opinion of the tee so I called her in, as I did not feel comfortable go outside of my change room which was right next to the stores window, as well as the fact that the staff who was in charge of...the change rooms was male. I had no bra on underneath the tee so I felt uncomfortable! Anyway, my mum eventually hears me and comes in after I've called out to her around five times and me telling her that I haven't got a bra on underneath so I'm not coming out. So she comes into my change room so I can get her opinion of whether the tee looks good or bad on me (it's like 60 bucks so I needed help on a decision!). But before I can even get her opinion there is a knock on my change room door, about 3 seconds after I just closed it. And the male staff is like "you can't have more than one person in a change room", and I reply saying "I just want my mum's opinion of the shirt". But this staff is adamant that there is to be "no more than one person in a change room" and he keeps banging on the door - which is ridiculous in my opinion. Anyway since this guy wouldn't shut up, I let my mum out, didn't even get have a chance to get her opinion of the tee, quickly got changed back into my own clothes, and was pretty much was pissed. And when I exited the change room the guy was walking in my direction, but not looking at me, and I had the tee in my hand and held it up to him, and he pretty much was trying to not notice until he basically walks into my hand holding out the tee for him (such an idiot). No offence but the staff her are crappy, and there is nothing wrong about getting someone else's opinion on how a clothing item looks on you!
Questions & Answers
Is gluestore a criminal organization?
Are the products rip offs or are they authentic to the brand?
I ordered 3 jumpers on the store's web site and then I received a notice to come to pick up the goods when I arrived, the staff said I would get 2 first and 1 left because the store was over so I will accept it next time. Because I trusted the store, I didn't open my bag at that time until I left the store and I only had one. I went back to the store to ask right away but the staff said it was online and they didn't know about it then I sent an email to the store and they told me that their website was Overload and they will give me the answer as soon as possible. But this afternoon, when I received the mail to receive the other shirt, I asked about the shirt the previous day but when I sent the mail, I could not send the message with the phone. I feel very disappointed about the store's service and I hope to receive a satisfactory answer from the store soon.
Glue S.Glue Store
So we can clear up your order for you, please send us an email to email@example.com with your order number and details so we can further investigate.
We hope to hear from you soon!
Glue Store Customer Service
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00||A$50.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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