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Glue Store
1.5 from 163 reviews · View Statistics

Reviews

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Joke of a business

published

Ordered and paid for two caps/hats online and only received one. Have tried to make contact via email, phone and Facebook no no avail, no one has gotten back to me. Do not buy from this company!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Danny

DannyGreater Melbourne (Inner), VIC

Don’t waste your money go elsewhere !!!!

published

Purchased slides online and never received them. Tried calling no answer. Sent email got a response only to be told to wait. What makes things worse is I paid for express shipping and I still have not rereceived them it has now been over a month.
I call Australia post as a case has been opened to find product.
Australia post has now advised me that the item purchased was never sent !!!!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY !!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Joe

JoeSydney, NSW

Wrong size

published

Glue sent me the wrong size shoes and no reply from customer service after 2 days.
Ended up having to return in-store. They don't even provide reply paid envelope.
Zero customer service. Bad experience. Not going back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
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john

john

  • 5 reviews
  • 1 like

I always buy shoes from Glue

published

The good thing with glue store is the original brands and the price. Every weekend there is a big discount on the items .. very fast delivery only one day in Sydney

Product Quality
Shipping
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

The reviewer stated that an incentive was offered for this review

Sam

SamGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

Would shop here if I need something

published

Sold me a product when it was sold out which was so disappointing. Other than that they have great sales which I like. I feel like there clothes have gone down in quality.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised

Great service, good quality products

published

I ordered four T-shirts, which had to be shipped interstate.

Customer service reps asked a question I had quickly, the shirts arrived a day early, and I am very happy with their cut and quality.

Would highly recommend :)

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
EliLaw

EliLawAU

  • 2 reviews
  • 3 likes

Unprofessional

published

Purchased a Nike cap from Glue, 2 weeks later I called to say it had not been received. They sent me a new tracking number which stated it had been received. Called again to dispute this only to be told that the cap was awaiting pick up at a depot and to hang tight it would be delivered. 3 weeks later I am told the cap was not in stock after all and they would refund me. Disgusted in their unprofessional service. Never again.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline
looking elsewhere

looking elsewhereSydney, NSW

  • 3 reviews
  • 2 likes

Overrated and underwhelming. Buy it somewhere else

published

Bought an item on Nov 30. Not a single piece of communication from Gluestore between then and today, Dec 16, when they cancel the order and tell me they're very sorry but they are out of stock. Basic rule for anybody providing an online sales channel - Get your inventory updating properly and don't sell stock you can't deliver. Their solution was to offer me a 30% off code with an expiry in 7 days from now. Wow.

Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised

Bad customer service

published

I ordered my item on 1st of December on Glue website.
Generic email sent to me the day later to advised me that due to Black Friday, they are swarmed with order and will take time to get back to me.
On 9th of Dec, I emailed them why taking so long.
Today 12th of Dec they replied with due to high demand, they canceled my order and will refund.
Dont shop here online.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Esther

EstherSydney, NSW

  • 2 reviews

Bad customer service and slow shipping

published
Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
alex_k

alex_kVictoria

Poor customer experience after website stocking mishap

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
Mandog

MandogSydney, NSW

  • 18 reviews

Fast Shipping Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGlue Store online
SizingTrue to size
Product AppearanceAs advertised
ashlee c.

ashlee c.

  • 2 reviews

Online store

published

Website is easily navigated with very quick shipping times. I don't think twice about shopping from Glue, they have a huge range that varies in affordability. My order fits perfectly!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Sue M

Sue MSydney, NSW

  • 8 reviews

Great range

published

Helpful and friendly staff
Informed us about discounts
Helped us look for what we wanted
Well laid out store
Lots of choice and sizes and styles and products
Nice funky music

Good specials available- staff also informed of specials
Staff not pushy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFashion spree orange grove
SizingTrue to size
Product AppearanceAs advertised
Ruby K.

Ruby K.Central Highlands and Goldfields, VIC

Not a bad experience!

published

The only negative comment I can make was that it was a little late - ordered Sunday and it was supposed to come Wednesday, except it came Friday instead but I’m not complaining! My order was perfect; it was the right size and right product! I was initially worried about ordering because of previous reviews, but my experience was great!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGlue store Online
SizingSlightly large
Product AppearanceAs advertised
1 comment
Glue Store
Glue S.Glue Store
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Weird Staff Service

published
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Glue Store
Glue S.Glue Store
See all Glue Store reviews

Questions & Answers

Dion

Dionasked

Glue Store

Is gluestore a criminal organization?

No answers
Adam J.

Adam J.asked

Glue Store

Are the products rip offs or are they authentic to the brand?

1 answer
Sue M
Sue M

Authentic to the brand
Also saw same products we purchased at other retail stores....

Quynh V.

Quynh V.asked

Glue Store

I ordered 3 jumpers on the store's web site and then I received a notice to come to pick up the goods when I arrived, the staff said I would get 2 first and 1 left because the store was over so I will accept it next time. Because I trusted the store, I didn't open my bag at that time until I left the store and I only had one. I went back to the store to ask right away but the staff said it was online and they didn't know about it then I sent an email to the store and they told me that their website was Overload and they will give me the answer as soon as possible. But this afternoon, when I received the mail to receive the other shirt, I asked about the shirt the previous day but when I sent the mail, I could not send the message with the phone. I feel very disappointed about the store's service and I hope to receive a satisfactory answer from the store soon.

1 answer
Glue Store
Glue S.Glue Store

Hi Quynh,

So we can clear up your order for you, please send us an email to shop@gluestore.com.au with your order number and details so we can further investigate.

We hope to hear from you soon!

Regards,
Glue Store Customer Service

Get an answer from our members and Glue Store representatives

Details

Compare all 2 Glue Store
CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping YesYes
Free Standard Shipping Minimum Order Amount A$50.00A$50.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPayAfterPay
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
Compare all 2 Glue Store

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