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Glue Store
1.5 from 163 reviews · View Statistics

Reviews

1.7

12 reviews
4
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3
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Got the wrong shoes

published

Ordered a pair of shoes. Shipping took 2 weeks and once got the shoes they were the complete wrong shoes. Then found out the shoes I ordered weren’t in stock

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
Alex

AlexSydney, NSW

Incompetence at its finest

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
Product AppearanceNot as advertised
Louise H.

Louise H.Greater Melbourne (Inner), VIC

Keep looking elsewhere - avoid at all costs!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceNot as advertised
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Love this shop, great customer service.

published

I have been buying from this store for a while now. Never had any issues. Also I sent 2 items back as they were to big for me and got a refund fast.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
SizingSlightly large
Product AppearanceAs advertised
Keira

KeiraHunter Region, NSW

  • 2 reviews
  • 1 like

Absolute DISGRACE of a company. NEVER AGAIN.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCharlestown
SizingVery large
Product AppearanceNot as advertised

Glue refund policy

published

Glue stores business structure is terrible. Their refund process is the absolute worse and the company should become aware of how they are ripping customers off. Will never shop here again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
SizingVery small
Product AppearanceNot as advertised
timmy

timmyVictoria

not good customer service

published

Bought a track pants champion brand not worth the price very very poor quality. Customer service extremely bad sales person was ok but area manager was giving suggestions without looking on the problem on phone to invest more to buy product a razer. Its a present from my son for mothers day

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationfountain gate vic 3805
SizingTrue to size
Product AppearanceAs advertised

Quick, easy returns!

published

I was initially worried reading the reviews about people having issues with their returns but I was pleasantly surprised. I posted my items back with express shipping and received the refund the next day at 4PM. Very happy with the prompt and “no fuss” refund service!

Incentivised ReviewNo
Return Claim MadeYes

Rotten customer service

published

Recently bought some glasses as a gift from the Glue Store in Sydney Australia while on a trip from Canada. Got home outside of their 30day policy and gifted the glasses only to find out they were totally scratched. Neither the Glue store nor the Quay head office will do anything for me. Now I’m stuck with these garbage glasses! Very disappointed in the Quay company and the Glue store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Location42/455 George St, Sydney NSW, 2000, Australia
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Return process is a big issue!

published

I bought a pair of socks online and they came to me with the security tag on them. Rang them the first time and they asked me to send it back to them and they’d express it straight back to me. About 2 weeks later they still hadn’t arrived, called them for the second and they were sitting on their desk, hadn’t even sent them off yet. Then they told me they’d express it to me for the second time and send me an email of the tracking number. Never received that email with the tracking number and over a week later I still hadn’t received my socks. Called them for a third time and I’m still unsatisfied with the service. Nothing has been resoveld yet and haven’t been compensated for this ridiculous amount of following up I’ve had to do.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
TrillyTina

TrillyTinaSydney, NSW

  • 3 reviews
  • 1 like

Beware of the return process!

published

I had ordered pair of shoes from Glue but sizing ran small. No packing slip either. I was told by representative first that as a Catch order, Catch should deal with it. Catch became involved and Glue then offered mail in return form. Sent through to address and, lo and behold, moved from address and returned to me by AusPost! Got no where from the exercise, wasted postage and now failing to respond to messages from both ends. Not impressed!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCatch
SizingSlightly small
Product AppearanceAs advertised
Jess

JessGreater Melbourne (Metropolitan), VIC

Will not be ordering from Glue Store again.

published

Terrible customer service. Sent me a completely incorrect item, when I contacted them it took far too long to get a reply. They asked me to send the incorrect item back so they could exchange it for the right one. I had to specifically ask them to check if they had the item I ordered left in stock at which point they told me they had sold out store wide. I was eventually able to get a refund after a lot of back and forth. Reading these reviews I can see I'm one of many people that have been sent the incorrect items, I understand mistakes do happen every now and again but this appears far too often, with no processes being put in place to fix the problem. Will not be ordering from Glue Store again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceNot as advertised
1 comment
Glue Store
Glue S.Glue Store
See all Glue Store reviews

Questions & Answers

Dion

Dionasked

Glue Store

Is gluestore a criminal organization?

No answers
Adam J.

Adam J.asked

Glue Store

Are the products rip offs or are they authentic to the brand?

1 answer
Sue M
Sue M

Authentic to the brand
Also saw same products we purchased at other retail stores....

Quynh V.

Quynh V.asked

Glue Store

I ordered 3 jumpers on the store's web site and then I received a notice to come to pick up the goods when I arrived, the staff said I would get 2 first and 1 left because the store was over so I will accept it next time. Because I trusted the store, I didn't open my bag at that time until I left the store and I only had one. I went back to the store to ask right away but the staff said it was online and they didn't know about it then I sent an email to the store and they told me that their website was Overload and they will give me the answer as soon as possible. But this afternoon, when I received the mail to receive the other shirt, I asked about the shirt the previous day but when I sent the mail, I could not send the message with the phone. I feel very disappointed about the store's service and I hope to receive a satisfactory answer from the store soon.

1 answer
Glue Store
Glue S.Glue Store

Hi Quynh,

So we can clear up your order for you, please send us an email to shop@gluestore.com.au with your order number and details so we can further investigate.

We hope to hear from you soon!

Regards,
Glue Store Customer Service

Get an answer from our members and Glue Store representatives

Details

Compare all 2 Glue Store
CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & BrandsPhysical Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping YesYes
Free Standard Shipping Minimum Order Amount A$50.00A$50.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Variety of LabelsVariety of Labels
Buy Now, Pay Later OptionsAfterPayAfterPay
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday and SwimwearActivewear, General / Everyday and Swimwear
Compare all 2 Glue Store

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