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Glue Store
Online store, Physical storeLove this shop, great customer service.
I have been buying from this store for a while now. Never had any issues. Also I sent 2 items back as they were to big for me and got a refund fast.
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JessGreater Melbourne (Metropolitan), VIC
Will not be ordering from Glue Store again.
Terrible customer service. Sent me a completely incorrect item, when I contacted them it took far too long to get a reply. They asked me to send the incorrect item back so they could exchange it for the right one. I had to specifically ask them to check if they had the item I ordered left in stock at which point they told me they had sold out store wide. I was eventually able to get a refund after a lot of back and forth. Reading these reviews I can see I'm one of many people that have been sent the incorrect items, I understand mistakes do happen every now and again but this appears far too often, with no processes being put in place to fix the problem. Will not be ordering from Glue Store again.
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Questions & Answers
Angasked
I ordered a few items (different orders over a month ago, I have emailed called and messaged no reply. All I want is for someone to contact me so I can either get refund or tell me where my items are
Dionasked
Is gluestore a criminal organization?
Adam J.asked
Are the products rip offs or are they authentic to the brand?
Details
Glue Store Online store1.7(15) | Glue Store Physical storeNo reviews yet | |
|---|---|---|
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands | Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands |
| Offers Free Standard Shipping | Yes | Yes |
| Free Standard Shipping Minimum Order Amount | A$50.00 | A$50.00 |
| Mens / Womens Clothing | Mens and Womens | Mens and Womens |
| Labels Sold | Variety of Labels | Variety of Labels |
| Buy Now, Pay Later Options | AfterPay | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes | Casual & Dress Shoes |
| Clothing Type | Activewear, General / Everyday and Swimwear | Activewear, General / Everyday and Swimwear |
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Glue S.Glue Store
Hi Jess,
We're sorry to hear this! ... Read more
Our warehouse and despatch teams take the utmost care when fulfilling orders however there are times we're mistakes are made due to a combination of human and processing errors. In the event of an incorrect item send we will do our best to rectify the situation however there are occasions where we might not have the product in stock any more. We appreciate your patience during this incident and apologise for any inconvenince caused. If you have any questions that we can help with feel free to send us an email through shop@gluestore.com.au and we'll be more than happy to help. Kind Regards, Glue Store