Keep looking elsewhere - avoid at all costs!
Overall, the quality of support I have received is extremely appalling. I could be easily confused for thinking Glue dont have a coordinated system for managing customer service. But then again, I dont really know which is worst when reflecting back on my overall experience: 1. Glues online system which isnt up-to-date with the current Australia post systems or recognising not everyone lives in a house to receive mail, 2. Glue loosing my parcel in the mail, 3. Glue saying they would express post my lost mail once they found it but never did, 4.... Glue ignoring my emails on where to re-send my parcel, 5. Glue sending me two different pairs of white Superga shoes which were in the same box, 6. Glue failing to notify me when they had received my return parcel, 7. Glue ignoring the four emails I sent over the course of the week to get an update on my refund after passing the 7 business days of my receiving my returned item, 8. the subtle attitude I got from customer service when explaining my issues with Glue, 9. Glue failing to acknowledge their poor Customers Service and just saying Im sorry for the unnecessary and lastly lucky 10. the nerve of Glue to keep sending me emails asking about my rating of your customer service.
- Glue Store
- Verified customer
not good customer service
Bought a track pants champion brand not worth the price very very poor quality. Customer service extremely bad sales person was ok but area manager was giving suggestions without looking on the problem on phone to invest more to buy product a razer. Its a present from my son for mothers day
Return process is a big issue!
I bought a pair of socks online and they came to me with the security tag on them. Rang them the first time and they asked me to send it back to them and they’d express it straight back to me. About 2 weeks later they still hadn’t arrived, called them for the second and they were sitting on their desk, hadn’t even sent them off yet. Then they told me they’d express it to me for the second time and send me an email of the tracking number. Never received that email with the tracking number and over a week later I still hadn’t received my socks. Called them for a third time and I’m still unsatisfied with the service. Nothing has been resoveld yet and haven’t been compensated for this ridiculous amount of following up I’ve had to do.
Questions & Answers
I ordered a few items (different orders over a month ago, I have emailed called and messaged no reply. All I want is for someone to contact me so I can either get refund or tell me where my items are
Is gluestore a criminal organization?
Are the products rip offs or are they authentic to the brand?
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00||A$50.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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