Got the wrong shoes
Ordered a pair of shoes. Shipping took 2 weeks and once got the shoes they were the complete wrong shoes. Then found out the shoes I ordered weren’t in stock
Incompetence at its finest
I ordered a pair of shoes from Glue on the 28/11/19 - the item was dispatched reasonably quickly however, upon receiving the package the box was basically tattered and contained a completely different pair of shoes to the one I ordered. I contacted support shortly after, who first asked me to travel from south east Sydney to either Parramatta or the CBD (a 1.5+ hr return journey via public transport) to a store that had stock, so that I would receive my goods before Christmas - and refused to send stock to a store near my residence. I told the ...agent that this was unacceptable, to which she said she would provide a return label and express post the correct pair of shoes as soon as she saw movement on my tracking number. Two weeks, several phone calls to support (which by the way, just ring out), and three emails later I finally manage to contact support who tell me that my shoes have been returned and processed but the replacement pair were never sent. The second support agent told me that if I wanted the gift before Christmas I would need to travel into Parramatta or the CBD - again, a 1.5+ hr return journey minimum via public transport - and that she would not send stock to a store closer to my house for me to pick up. Yes, it is a busy time of year, and yes, mistakes do happen... but here I am, almost an entire month later and two days out from Christmas with no gift to put under the tree and no effort made to reconcile the string of mistakes made on their end. I would recommend taking your money elsewhere, as judging by the way they have handled this, Glue clearly do not value their customers or their return business. One word: unacceptable.
Keep looking elsewhere - avoid at all costs!
Overall, the quality of support I have received is extremely appalling. I could be easily confused for thinking Glue dont have a coordinated system for managing customer service. But then again, I dont really know which is worst when reflecting back on my overall experience: 1. Glues online system which isnt up-to-date with the current Australia post systems or recognising not everyone lives in a house to receive mail, 2. Glue loosing my parcel in the mail, 3. Glue saying they would express post my lost mail once they found it but never did, 4.... Glue ignoring my emails on where to re-send my parcel, 5. Glue sending me two different pairs of white Superga shoes which were in the same box, 6. Glue failing to notify me when they had received my return parcel, 7. Glue ignoring the four emails I sent over the course of the week to get an update on my refund after passing the 7 business days of my receiving my returned item, 8. the subtle attitude I got from customer service when explaining my issues with Glue, 9. Glue failing to acknowledge their poor Customers Service and just saying Im sorry for the unnecessary and lastly lucky 10. the nerve of Glue to keep sending me emails asking about my rating of your customer service.
Absolute DISGRACE of a company. NEVER AGAIN.
Spent $500 - received $40 reward, spent $40 reward online along with $80 of my own money to purchase a jacket for $120, it was the incorrect size. Took into store to exchange and they didnt have the size nor did they have another single jacket in the company to exchange for ANY size at all.
I was told they would refund my $80 and i would lose my $40 rewards, i then asked if i could exchange for something else in the store and was told no. The only way i could keep my rewards was to exchange for the exact same jacket for another size which they ...
Glue refund policy
Glue stores business structure is terrible. Their refund process is the absolute worse and the company should become aware of how they are ripping customers off. Will never shop here again.
- Glue Store
- Verified customer
not good customer service
Bought a track pants champion brand not worth the price very very poor quality. Customer service extremely bad sales person was ok but area manager was giving suggestions without looking on the problem on phone to invest more to buy product a razer. Its a present from my son for mothers day
- Glue Store
- Verified customer
Rotten customer service
Recently bought some glasses as a gift from the Glue Store in Sydney Australia while on a trip from Canada. Got home outside of their 30day policy and gifted the glasses only to find out they were totally scratched. Neither the Glue store nor the Quay head office will do anything for me. Now I’m stuck with these garbage glasses! Very disappointed in the Quay company and the Glue store.
Return process is a big issue!
I bought a pair of socks online and they came to me with the security tag on them. Rang them the first time and they asked me to send it back to them and they’d express it straight back to me. About 2 weeks later they still hadn’t arrived, called them for the second and they were sitting on their desk, hadn’t even sent them off yet. Then they told me they’d express it to me for the second time and send me an email of the tracking number. Never received that email with the tracking number and over a week later I still hadn’t received my socks. Called them for a third time and I’m still unsatisfied with the service. Nothing has been resoveld yet and haven’t been compensated for this ridiculous amount of following up I’ve had to do.
Beware of the return process!
I had ordered pair of shoes from Glue but sizing ran small. No packing slip either. I was told by representative first that as a Catch order, Catch should deal with it. Catch became involved and Glue then offered mail in return form. Sent through to address and, lo and behold, moved from address and returned to me by AusPost! Got no where from the exercise, wasted postage and now failing to respond to messages from both ends. Not impressed!
Will not be ordering from Glue Store again.
Terrible customer service. Sent me a completely incorrect item, when I contacted them it took far too long to get a reply. They asked me to send the incorrect item back so they could exchange it for the right one. I had to specifically ask them to check if they had the item I ordered left in stock at which point they told me they had sold out store wide. I was eventually able to get a refund after a lot of back and forth. Reading these reviews I can see I'm one of many people that have been sent the incorrect items, I understand mistakes do happen every now and again but this appears far too often, with no processes being put in place to fix the problem. Will not be ordering from Glue Store again.
Questions & Answers
I ordered a few items (different orders over a month ago, I have emailed called and messaged no reply. All I want is for someone to contact me so I can either get refund or tell me where my items are
Is gluestore a criminal organization?
Are the products rip offs or are they authentic to the brand?
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes||Yes|
|Free Standard Shipping Minimum Order Amount||A$50.00||A$50.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear||Activewear, General / Everyday and Swimwear|
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