We have been able to put in claims for Dental, Optical and pharmacy receipts. All claims have been received with GMHBA with immediate results. We have been with GMHBA for 2 years and very happy with continued service.

We have no problems with GMHBA
All claims have been processed at hospital level. Had some out of pocket expenses
I like our policy as it covered us for everything but pregnancy.

This policy is what we were looking for and unfortunately our previous fund was not as good. Claiming is easy rebates are excellent highly recommend to our friends and family

I am about to go and see a specialist about my knee that has become very painful / arthritis over a number of years and I have been waiting for the stem cell research to be completed as I do not want a full knee construction, so I am hoping it is covered by GMHBA, as I have been a member for over 40 years.

Very happy with value, service and culture of the organisation. Always recommend. Very much part of Geelong community and supports many worthwhile endeavours. That’s all we really need to say.

Very good value.
Excellent time frame for claims.
A long, long time!
Nothing else to say at this point in time. Ridiculous to have the rule of having at least thirty words when all is covered above.

My policy suits our needs and wants have been happy with enquires and excellent customer service regarding our claims I have a member of GMHBA my claims have had the same day turn around if not a phone call response has happened nearly all the time. I only have had an excellent experience with GMHBA

Easy to use and good to use has been easy to make an offer have been with GMA for a few years with great results and for years to come

It is great value taking into account all the options & potential medical issues.
It only took days to resolve and payback the claim
I / my family have been members for 25 + Years

Good staff who are always helpful. Dental cover minimal.
Would like to see a comparison with other insurance companies comparing apples with apples.
Will review costs inApril 2020 to decide on future insurance

Do not have anything to say we are just very happy whenever I have to ring the staff are always extremely polite and helpful, never have any intention of going to i-select to find another private health care we will stick with the one that we have been with for many years actually we were originally members with Druids which GMHBA took over.

I have been with GMHBA for 30 years and have always had great customer service, The policies are competitive and sometimes with Corporate Extras, Better refunds.Could not recommend highly enough !

I have been a member for quite along time and don’t plan on leaving anytime soon so I will continue with this membership. If I find a better job with a good pay rate I would consider adding hospital

While other health insurance companies are divesting away from the fossil fuel industry, GMHBA has made no such commitment. I will be changing to a different fund by April 1 if no environmental commitment is made by GMHBA

The GMHBA website had an issue whereby a member couldn't log in and this was an issue for over a month. Extremely poor customer service and no response to a telephone call and an email (sent over a month ago) asking for a comparison of the various levels of cover provided plus costs. Have subsequently changed providers for Private Health cover.

I wasn't made aware of the waiting periods on dental check ups and xrays during the sale of the insurance.
I was hit with a massive bill and a decline on my health insurance card. I didn't even receive an apology from customer service. They weren't bothered in the slightest. I cancelled immediately and unfortunately was left massively out of pocket.

Great until you claim about hospital admission.....issues with item numbers
Issues charging excess where didn't apply not sure what happened....?
Great staff but multiple problems claiming - item numbers argued about with surgery
Claims Process not aligned with surgeon caused angst with parties involved
Maybe not enough technical staff for claims enquiries ?.dont know
Staff very professional esp [name removed] is amazing and [name removed] too.
But.... claims process via email very bumpy lots of swings and roundabouts but this and that....
Issues contacting with long wait times 10 day wait for claiming minimum 15-20min wait on phone. Great people. High premiums.

Only doing this to stop the annoying pop-ups that keep appearing on my machine.
You want 30 words well here goes - ten nine eight seven six five four three two one.

I pay for Silver + Hospital which is top cover for seniors. For my recent hospitalisation I paid an excess ($250 being half of annual excess as I've had a previous admission this year). The GAP after Medicare and Health Fund refunds for my surgeon was more than half of the fee, and the GAP after refunds for my anaethetist was more than one third of the fee.
Health Insurance Premiums have increased markedly in recent years but despite paying more the refunds are growing expotentially. It is time the Health Funds lobbied the Government for changes that see premiums increasing less and refunds increasing more.
It is becoming less attractive for me to continue being insured when Public Hospital care is free!

Can't remember when I joined, but I am more than happy with my GMHBA membership - claims are always handled promptly. My only problem is following the on line claims system so have reverted to hard copy.