1 photo
GMHBA Health Insurance

GMHBA Health Insurance (page 2 of 3)

4.2 from 323 reviews · View Statistics
Listing monitored by GMHBA Health Insurance

Reviews

  • Value for Money
    2.4 (24)
  • Transparency
    2.2 (18)
  • Customer Service
    2.5 (22)
  • Claim Resolution Time
    • <1 week (5)
    • 2-4 weeks (1)
    • 3+ months (2)
  • Claim ApprovedYes (4) · No (3)
Previous
Clear all
Next
Anna
AnnaPerth
  • 7 reviews
  • 1 like

BEWARE of their random audits!!!

published

We have been with them for approx 5 years and have had good service until recently. Beware of their random audits. We were recently asked to provide around 40 receipts dating back 2 years ago. The audit team are also fairly accusatory. I think they use their "random" audits to try to annoy customers so they leave. They might try to use it to get rid of customers they don't want anymore.

Value for Money
4/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Kim Testa
Kim Testa
  • 2 reviews
  • 2 likes

Be very Wary

published

We were lured to this Fund with the promise that we would have continued cover when we changed funds. This was not the case. Be very wary when joining this Fund. Needless to say we went back to HCF

Value for Money
2/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!
Hannah
HannahSydney, NSW

POOR CUSTOMER SERVICE

published

The guy I spoke to from GMHBA was rude and I felt like I was asking stupid questions about claims. And it's not stated in their policy that all their accredited dental clinics are only in Melbourne. My family lives in Sydney.

Value for Money
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

I have never had s problem with GMHBA but waiting for a payment from you since 1st October is prett

published

3years and you have been excellent . I don’t think I should have to wait this long for reimbursement. Do you ?

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with GMHBA Health Insurance

Health Insurance

Find out how GMHBA Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Richard Morton
Richard MortonBudgewoi
  • 3 reviews
  • 2 likes
  • Verified

Not long enough yet

published

1 year thank you very much haven’t been with you long enough so can’t say much so that’s all from me

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with GMHBA Health Insurance

Judy c
Judy c
  • 2 reviews
  • Verified

So glad we did it.

published

Transferred from HCF 20 months ago, got the same cover for less, so glad we did. Great customer service, very easy to deal with, and also very helpful.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with GMHBA Health Insurance

  • Verified

Expensive but necessary

published

Both my wife and myself have been long time members of GMHBA ,over 50 years. We have raised a family of 3 children in this time.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with GMHBA Health Insurance

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.7 Feb 2020
australian-government-rebates-incentives-for-private-health-insurance
Next
  • Verified

happy to date

published

only been a member for 3 months to date we have been very happy with our membership. it was a very big call for us to move to a new fund, after 30 years with BUPA

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with GMHBA Health Insurance

  • Verified

Somewhat satisfactory

published

I have been with GMHBA health insurance for many years and find the hospital cover to be excellent. I am not as positive about the ancillaries cover as it has very low reimbursement amounts in most areas.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with GMHBA Health Insurance

Health Insurance

Find out how GMHBA Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Kajo
Kajomelbourne
  • Verified

Periodontal cover rebates were 2% of the cost of the Item.

published

On a $3,000 bill I was rebated $63.50. They said this was a 65% rebate. Item wasn't even listed under Periodontal but rather Dentist (Registered) clearly as an attempt not to pay the full amount. I am changing Health Providers.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Chris
Chris
  • 2 reviews
  • 1 like

How long do I have to wait on hold?

published

Well good thing I wasn't on my mobile...waited 20 minutes on hold just to ask how much my premiums were going to be increased. After 35 years with them they are doing their best to completely peeve me off, especially when I am looking at opting out. Do youself a favour...just bank your premiums and go public.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Will I or Wont I join up

published

I am debating to join the fund but reading your feedback makes me nervous but gives me lots to ask next time the phone person calls to get me to sign up and I will ask if it is recorded. They do make it sound like it is soooo easy.
Anyone have something eslt to add that I should be aware of. It is a real pain to switch health funds so don't want to be sorry but I am paying quite a substantial lot more where I am

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how GMHBA Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all

You can do better for your money.

published

The policy itself is terrible, and being Victorian they hold you to Victorian rules & regulations such as providing GP Doctor’s letters when claiming for simple things such as sleep devices!? The percentage you receive on claims, is less than most other insurers and their customer service is less than impressive. I had to make multiple calls to find out simple information. My advice? Look elsewhere, you can definitely do better.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Still getting to know dental policy

published

I went into my dentist to get tooth lengthening my claim was declined because my dentist was not known to be a specialist (a periodontist) and for this procedure in there system, they will only pay out if they are a specialist so therefore my c was declined. Even though my dentist has performed many of these procedures and their health care insurers accepted their claims. Plus even if you go to a periodontist the appointment alone would of cost more than the treatment.
So check first with your treatment plan to see if you'll be able to claim.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Mon
MonAU
  • 5 reviews
  • 4 likes

No customer service

published

Been with GMHBA for a number of years; asked a simple question about the amount of upcoming premium (due on 5/2)...they closed the enquiry without responding.
Been waiting another day; still no response.
Such a simple request; I question how this company goes for anything complicated.
Will be moving elsewhere.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Hatetodoit
HatetodoitGeelong
  • 3 reviews
  • 6 likes

Was a great company

published

I always believed in GMHBA, with a membership for over 6 years. Unfortunately, the business is changing and not for the better. After hearing about management forcing an employee to resign the day they had arrived back to work after a suicide attempt, my heart sank. This is not the GMHBA that I was a member of. This is not the Geelong company I believed in. Mental Health is just as serious as any other hospital admission and it seems that GMHBA does not support their own staff with mental health, how can they support their members.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Don't do it - just dont do it

published

Terrible service, misleading quote resulting in me paying more than my previous fund. They didn't send the clearance certificate to my new fund - just appalling service. Don't do it.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Plettz
PlettzKiama
  • 2 reviews
  • 8 likes

A little dubious - were quick to send out direct debit rejections

published

I joined GMHBA via Members' Own aggregator and was told by Members' Own that I would be billed two weeks or so after joining up which was on a Saturday. Anyway, Monday came and I didn't have enough in my credit card but GMHBA already tried to deduct my membership payments. The date my first payment would be taken which I advised of by Members' Own probably isn't GMHBA's fault but sure enough, I got a direct debit rejection letter. That rejection letter arrived quicker than my welcome letter or card. You know where their priorities lie.

I'll wait to see what happens when I actually need to claim something.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Ian H
Ian HHope Island
  • 5 reviews
  • 8 likes

Regional insurer no gap agreements with pathology in QLD

published

Seem to be very much a Victorian Regional society only, not a supplier nationally, was out of pocket by $600 on a stay in private ( amongst other oop's) when I confronted the pathology company they advised they had no agreement with GMHBA, which GMHBA later confirmed in writing, pathologist's advised a number of providers where if I were with them I would have had no out of pocket. Cannot move to a new provider as I have pre existing and would need to serve 12 months with anyone, nice one GMHBA. Defiantly not a friendly society, read the wage costs in the annual reports someone is doing well.

Poor form suggest to do your homework well!

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
RobS
RobSSouthwest, VIC
  • 12 reviews
  • 21 likes

Dont Go Here

published

Promptly takes your money
BUT
Impossible to contact by phone or text

Customer Support ................ WHERE ???
Waited 15 + minutes on the phone
Waited 20+ minutes on text
without response

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Shiney68
Shiney68NSW
  • 13 reviews
  • 5 likes

INITIAL experience is OK but yet to claim

published

I maybe a little disappointed at the moment as the transfer from old to new Insurer, the payments are still wrong as my old health Insurer are taking payments and GMBHA are not yet collecting the payments so the transfer process is failed, the terms look to be better than my previous but cost roughly the same so the claiming will be the deciding factor.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Sue
Sue
  • 2 reviews
  • 2 likes

Disappointing start

published

Good value but very difficult to set up . We set the change over date a week ahead but a further month down the track we have not received our cards yet.
Also we should not have any waiting periods but it took 3 phone calls to sort out.
Customer support support so far were polite but didn't always do what promised. Hence 5 phone calls and still no cards

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Worst Health Care Provider

published

Horrible Horrible Horrible.. Impossible to lodge a claim with them. Worst cover on extras. As I joined a new employer I had to change my health cover from CBHS to GMHBA (as employer was providing it), all my healthcare experience turned nightmarish.
I sent them a claim through post but it never made it to their claims team. Online claims through their website is worst. Try reaching on call centre, it is easier to reach Medicare customer support.
Stay away unless you are forced to stay with them like me.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!
Jzee
JzeeMelbourne
  • 2 reviews
  • 5 likes

Terrible! Buyer beware!

published

This company is a law on themselves! As a result of one dishonor they suspend services without any notification to me. They then tried to tell me they sent a letter when they hadn't and tried fudging the dates on the letter of notification to me! How they could tell me they sent a letter on 27th sep when the date on the letter showed 28th is a blatant lie! Dont even try and send a formal complaint to their Complaints manager as my experience was that there is a collusion with their Customer Service Dept staff! So much for their Putting members first before profits motto!

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Don't fall into trap

published

When they want you to sign up they promise you everything under the sun until you want to get to the knitty,gritty they don't want to know you,when switched over from my previous health fund they told they will honor the waiting time I had with my previous health fund,when my wife wanted to operation we were. Told they don't us having the operation in a rprivate hospital with a choice of specialist we can only have the operation in public hospital .so I gave them the flick,joined with reputable health fund.take it from me don't fall into their promises.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 3

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.