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GMHBA Health Insurance

GMHBA Health Insurance (page 4 of 9)

4.2 from 317 reviews · View Statistics
Listing monitored by GMHBA Health Insurance

Reviews

  • Value for Money
    4.2 (66)
  • Transparency
    4.4 (61)
  • Customer Service
    4.6 (65)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (14)
    • 2-4 weeks (3)
    • 3+ months (4)
  • Claim ApprovedYes (52) · No (2)
Previous
Next
  • Verified

Satisfied with previous contacts

published

Policy was obtained from a take over from the Druids Lodge
Detail posted back within a few days, polite phone handling when information required.
Since takeover form Druids Hospital benefits-approx. 20 years

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Review collected in partnership with GMHBA Health Insurance

Graeme W
Graeme WGreater Melbourne (Outer), VIC
  • Verified

I'm Staying

published

My hospital insurance has been with GMHBA for several years now. I have always found the staff to be helpful. As they are one of the few mutual funds remaining in Australia, I will be staying.

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Review collected in partnership with GMHBA Health Insurance

brooklans
brooklansGrovedale
  • 3 reviews
  • Verified

Outstanding service, great value

published

I should have moved to gmhba a long time ago. The staff are terrific sought to know my needs and packaged accordingly no problems with refunding processes ease of access to the office

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Peter L
Peter LPerth, WA
  • Verified

No intention to switch funds.

published

Have been with GMHBA for many years. Don't know for how long. We are very happy with the benefits and service GMHBA provides. Have had many and varied claims including major hospital and there have never been any issues.

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  • Verified

Right for me

published

My policy has suited my needs over the last decade,with minor changes along the way as per discussion and advice from very friendly/helpful staff at the Bendigo office.I anticipate staying with GMHBA in the foreseeable future

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Review collected in partnership with GMHBA Health Insurance

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Next
Terrence Gilbert
Terrence GilbertMurray Region, NSW
  • Verified

Simple to deal with

published

I have been a member for well over 10 years now ans suffered my fair share of illness requiring surgery and hospital stays, coverage has never been an issue with them and all bills paid without question

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Review collected in partnership with GMHBA Health Insurance

Jane Hattwell
Jane HattwellGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

I like gmhba

published

Gmhba is valuable and they respond quickly on the phone when I have a question. We got a fair amount back for my daughters braces and I like being able to pay monthly

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Review collected in partnership with GMHBA Health Insurance

Donte
DonteGreater Melbourne (Outer), VIC
  • Verified

No surprises.

published

We have been with GMHBA for a long, long time. Always had top hospital and top extras. Recent years we have had a few health issues that go with age and they resulted in 4 major surgeries and many specialists visits. Everything was explained and made easy to understand by GMHBA. Very quick refunds.

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  • Verified

Good but could be better!

published

Overall my policy is really good but I encountered problems with some stuff that every other health insurance covers and GMHBA won't cover a single dime for (example: sleep apnea machine). Also, I struggle to know my limits because they had "a problem in their system" for over a year now.

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Adrian G.
Adrian G.Southwest, VIC
  • 2 reviews

Improved Dental Benefits for all.

published
Michael Fitz-Gerald
Michael Fitz-GeraldGreater Melbourne (Metropolitan), VIC
  • Verified

great service

published

It's great value for our family. so easy to use, fast process for claim. It is so easy to set up.
We lodged a claim via gmhab app, it only took 2 days to get our claim. most time is instant money back from the clinics.
We have been with GMHBA for almost 40 years. will not leave without this insurance.

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Review collected in partnership with GMHBA Health Insurance

  • Verified

excellent

published

been with GMHBA 15 years and others since 1965. Originally found to be cheaper than others. Have received excellent service particularly in the last 7 years with much illness and never a complaint from the fund and have had comment to the effect that it is at the top of the list for looking after the members.

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Deb Fowkes
Deb FowkesGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Can't live without you

published

Whenever l call up a real people actually answer, they are extremely helpful and always make sure you are happy with their response. Claims are made really easy. Good value for money

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Review collected in partnership with GMHBA Health Insurance

Marilyn Corbett
Marilyn CorbettWestern Australia
  • Verified

Always Very Helpful

published

I Have been with GMHBA for many, many years and am and always have been very happy with the service. At the Optometrist and dentist the receptionists are often surprised at the amount of rebate I receive which is a good sign. When ever I have a query it is always answered most efficiently.

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Review collected in partnership with GMHBA Health Insurance

Kate P
Kate PSouth East Queensland, QLD
  • 4 reviews
  • Verified

Really good extras benefits.

published

Have been with GMHBA for many years and no complaints at all. Have always found them easy to deal with and whenever I make a claim anywhere, the payees always comment on how good my benefits are compared to their other clients.

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Review collected in partnership with GMHBA Health Insurance

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Jennifer Singe
Jennifer SingeCentral Highlands and Goldfields, VIC
  • Verified

most helpful

published

No policy is good value anymore! there is always too much gap for the person who actually pays for health insurance
the claims are quick and painless
probably more than a decade, I am not specifically sure
how long I have been with GMHBA

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Anna
AnnaPerth
  • 7 reviews
  • 1 like

BEWARE of their random audits!!!

published

We have been with them for approx 5 years and have had good service until recently. Beware of their random audits. We were recently asked to provide around 40 receipts dating back 2 years ago. The audit team are also fairly accusatory. I think they use their "random" audits to try to annoy customers so they leave. They might try to use it to get rid of customers they don't want anymore.

  • Verified

So easy customer service

published

12 months but been in touch twice needing help, got nothing but great customer service and would recommend others to look at it

Insurance claim madeNo
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Mike
MikeKadina SA
  • 2 reviews

Matching experience between large multi nation and local members' companies to which we have been cl

published

I have not been able to detect the difference between a large Multi National company and GMHBA Health Insurance when making a claim. We are certainly better off, overall financially, since changing companies.

Insurance claim madeYes
Stuart
StuartLangwarrin
  • 2 reviews
  • Verified

Excellent Customer Service

published

3 years, During my time with this company it has been a pleasure to talk with real people if I have any questions .

Insurance claim madeYes
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  • Verified

Wonderful staff:

published

Have only been with GMHBA for one year, however was with BUPA over 30 years. Have been paying private cover for 55 years...….give me GMHBA any day. Your customer service is wonderful, We are very happy with your company.

Insurance claim madeNo
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Dorothy  Ann Irving
Dorothy Ann IrvingGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

No problems at all!

published

I changed to this company from an 'all for profit and to hell with the members' one. I cannot be happier with GMHBA, I had been with them for just under a year and had a nasty accident. They met all the hospital and associated
expenses.

Insurance claim madeYes
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  • Verified

Very happy but know no other

published

My wife and I signed up when we were married so that makes 63 years of membership.Before that I was covered by my parents policy.We have raised three children and have made many claims over the years and found GMHBA to have been very reliable and helpful.Have no intention of ever changing !

Insurance claim madeYes
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Johnny Mac
Johnny Mac
  • 2 reviews
  • 3 likes
  • Verified

GMHBA support in time of need

published

Over the prior 4 or 5 years I have endured several major health issues an the help provided by GMHBA has been excellent

Insurance claim madeYes
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Simone Mullane
Simone MullaneCentral Highlands and Goldfields, VIC
  • 2 reviews
  • Verified

Great fund - great customer service

published

6 months. They offer a really good product and have wonderful customer service. Their products are simple to understand and straight forward.

Insurance claim madeYes
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Page 4 of 9

Questions & Answers

Wilma S.
Wilma S.asked

Which A C T pathology groups do GMHBA have agreements with . I would like to join but have read reviews which Suggest ACT residents may be disadvantaged .thank you Wilma

2 answers
Old boy
Old boy

Capital Pathology has the bulk of the business in the ACT. Only a problem if you are hospitalised and lot of blood tests were done, as in my case. I am not sure if GMHBA has no fee agreements with others in the ACT.

Wilma S.
Wilma S.

Thanks for your response . Perhaps GMHBA could clarify this .

Carol W.
Carol W.asked

Is GMHBA refunding extras to policy holders not used during COVID?

3 answers
John
John

Perhaps a rethink on the way this question is asked may help - at least me - especially the reference to COVID
I am not aware of what may be suggested here
What exactly has prompted this question?
Is their murmuring within the ranks I know nothing about?

Carol W.
Carol W.

There was a mention on Channel 7 last week that some health funds were refunding portions of unused extras on policies during 2020.

John
John

Thanks. It is now dawning on me as to your intent ... don't follow those type of sensational Public Affairs TV shows
My response: Why expect a refund?
What about 'normal' years when 'we' don't use all of our 'entitlements'
So, why should we cry foul just because we have a political lockdown?

I did not receive a full Extras refund fr GMHBA on new spectacles, as I did not think to check if my wife had claimed earlier in the same year (mine was at a considerable cost - three sets of specs: general, reading and 'required' prescription sun glasses (early cataracts developing). If I had just held out till the new Extras year rolled over ... !

Would be nice to be able to claim 'certain extras' to support specific medical conditions, in my case, a quality BP monitor
My long history of cardiac claims (GMHBA) would surely have given some value where our GMHBA Extras have generally (I think) been on the moderate side. Not sure how this could be manageable without an even greater admin burden on the Health Fund

And where do you stop like, a no-claim bonus where we don't use our Hospital cover for any year?

On my care insurance I recently had an automatic refund of approx $250, all because I had just included one of my daughters (aged 45) as another authorized driver (not a full-time driver). I was not under any penalties on that policy, although her no-claim accident history counted towards that $250.

My only point here is flexibility if possible at all, and every case on its merit and loyalty. Thank you. John

Elke
Elkeasked

Is varicose vein treatment covered in the Bronze Plus Insurance package? It is not clear. It does not mention veins, only blood.

1 answer
Jann
Jann

Try ringing them on their 13hundred number and asking.

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