Do not fall for trap of $99!for three rooms
These are very unprofessional cleaners, you will be spending more on site. They will start charging each Mark on carpet they can not lean and will charge by each Mark. I end up spending 197 which suppose to be $129 for 4room. But still not good enough cleaning.
Go for professional one who give you quote over on-site inspection. We only did it because we moved all the furnitures already and carpet needed cleaning. Better off doing one self with hiring machine.
Very unfriendly staff.
And they need payment on site.
Only reason its getting 1 star is because there is no option for 0 stars
I would not recommend this company to anyone. We were stressed about our move and thought hiring a cleaner would alleviate some of the stress. Sadly this was not the case.
[name removed] at GoClean organised a quote for an exit clean which was an extraordinary price of $500 however, I agreed to pay as an exit clean covers the whole home and leaves the house in a state which allows you to receive your bond back. (or so we were lead to believe).
sadly this wasn't the case; grime on the windows, dusty carpets, patchy vents, uncleaned oven (to wh...
DO NOT USE -very bad
Enlisted to do an exit cleaning service. Did a terrible job, was asked to come back and still did not complete properly and someone else had to come in and finish the Job. The carpet steam cleaning was ok.
Very disappointed this time. Have had Go Clean before over the years with very good results. I had already moved all the light furniture- then she just went around everything, moved nothing, carpet was left flat and hard- in past cleaning the carpet had a lifted and fluffy texture. She seemed to use a different method of cleaning from other times. I noticed that one complaint commented on the short time she was there and the owner called them a liar because the GPS showed her there longer. Well, after she left here she sat in the van outside my...house for about 20 minutes without moving, even though she had rushed through the cleaning so she could get home to her children. Now I know why- so that GPS showed her working longer than she actually had. Suggest that if you use this company you request a male for the job. Sadly, won't be using there services again. Wendy March 8, 2017
So rude !!!
I should have checked the reviews before I bought the voucher. I booked for time slot 11am-2pm and we waited until 2pm. A woman rang up at 2pm and said she is running late. I asked her when is she going to come to our place, she asked me back.. how long does it take from Marden to our house ? This woman was so rude !!! when I asked her a question, she asked me back one without answering mine.
DON'T USE THEIR SERVICE !!!!
Obviously they are resorting to deal sites to gain more customers - probably because nobody in their right mind would ever use this service again. Terrible communication, rude owner and ridiculous booking system. Having read other complaints, I wish I went here first to gain some insight into this company as I will now be using electrodry who have far better ratings.
Extremely expensive & carpets look far worse than it did before it was cleaned. Wouldn't recommend unfortunately. Very unhappy...wish I didn't get my carpets cleaned now.
Very rude terrible customer service
Carpet cleaner was only at my house for 15 minutes to clean 3 bedrooms and a small rug. Carpets are not clean at all. I have used carpet cleaners for many years and it has always taken at least an hour. I rang the technician the next day and he was very rude to me, told me I was lying and that he was there for at least 45 minutes. I then rang the 1300 number and spoke to another man to tell him I was not happy with the way I was spoken to. He said I was lying too he said he checked the gps and the technician was at my house for 45 minutes. The...re is no way he was at my house for 45 minutes! I then told the man again i have never had carpets steam cleaned so quick, he then says we are not a steam cleaning company. I then said well the invoice I have says carpet dry + steam cleaning. He then said oh yes we do steam clean but you booked dry cleaning they are two separate services. I said no I booked steam cleaning I have never in my life asked for dry cleaning. Once again I was told I'm a liar. I am extremely upset as I have never been spoken to so rudely in all my life. They did not want to listen to me and would only tell me I'm a liar. Please do not use this company, the customer service is terrible. Seems to be a very dodgy company!!
Worst customer serivce ever. never come back
First, the cleaner was 1 hour late to my appointment. And still being rude when I direct him to a parking where takes a little while and he just gave me a bad respond on his face when i asked him to make a U turn back somewhere.
Second, the cleaning is simply his spray, and a machine who turns a moist rug on the carpet to rub the sprayed carpet. It was $80! I don't know why people say it looks a million dollars. Perhaps their carpet was toooo dirty. I think I can pay for the same stain remove solution for $25. spray on my carpet and pay a labo...
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