Would be no star if I could
Bought 125cc motorbike on pre order early October for my kids Christmas present. I was told it would arrive late October. I called early November as I hadn’t received it. They said there was a delay & will be there in around 2 weeks. Called again late November. They said its close but still have not arrived. I called again 10th December. They said the bike just arrived & will post asap express so it arrives before Christmas. Sadly the bike did not arrive until Jan 5th. Terrible customer service the entire time. Blame covid. Blame courier. Couri...er blame covid, blame Christmas. What a joke. At one point my bike arrived in qld then several days later the courier sent it back to Melbourne. Ruined our Christmas camping trip, my kids ended up with a photo of their Christmas gift instead of the gift. Package damaged on arrival. Assembled correctly & fuel was leaking. Absolutely rubbish. Regret not checking reviews first.
- Verified customer
Avoid at all costs - Very VERY poor customer service and rubbish products
I purchased some weights from these guys and within a few days they started to crack, They blamed my use when it was not from my use. Just cheap and poor quality products. Ive asked for a refund, REFUSED. Now been waiting over 3 weeks to get the item returned so I can get a new one ( Which I dont want ) Making it almost impossible for me to get my money back or a new product. Absolutely disgraceful service from start to finish. Over priced products, poor customer service and absolute rubbish. Do not use this company, unless you like being treated poorly!! TERRIBLE
I went to perth quad bikes, big mistake
iask the guy about parts for a chinese quad and when he finished laughing he then started to put me down by telling me he doesn't have that crap in his shop, tjen a co worker told me to look for parts at a shire verg pick up. Iam going to tell everyone i can to take there business elsewhere and how rude and nasty they are.
I bought a CF110 motorbike it came pretty quick even though it was on back order (4 weeks) but when they had stock it only took a week to be delivered. Customer service is great they got back to me within 1 day or 2, also their website is easy to use. The bike took some tuning to get the idle correct and some parts needed to be replaced, but it's a cheap bike so we expected to have some parts that need replacing. The bike is made by a different company but these guys are the carrier of the bike. All in all they are a good company and would recommend this company to others
Awesome Exercise Bike happy with the product
I am very satisfied with the Bike I bought. Wasn't expecting it this early. They delivered it on time and I am very happy with there service. No problems here
Worst company I have ever dealt with
Go easy what a joke they robbed me it has been 2 weeks still no items they take your money fairly quick then they will not speak to me. They also trade as GMX motorbikes buyer beware worst company in Australia.
Extremely poor service and Product wasn't delivered.
Ordered and item from this website that was listed as in stock. After my purchase received an email saying my order has not been dispatched and has been delayed. The only email available was a automated email you can not contact them on. There webchat has hours upon hours of wait time with no result. Tried multiple times calling the business and no one ever answered. Luckily I paid Via PayPal and I have filed a case to get my money back.
Poor customer service
I have ordered twice from this company and both times received extremely poor customer service. Last time the product arrived long after it was expected and i had difficulty contacting them. This time I ordered an “in stock” product for pickup, left a message with a staff member (no reply a week later), was advised by email that the product was delayed by 5 days and then when I finally managed to contact someone was told that it hadn’t been in stock for a long time and it would be at least six weeks’ wait. I was told that I had missed the “pre ...order” image on the website. I did not. I also found their online chat incredibly slow and not very responsive to the question asked. I cancelled my order and will take my business elsewhere. Avoid at all costs.
I found the best price for a Lifespan cross trainer including cheapest delivery cost. Delivery was amazingly fast. I would not hesitate to buy from Go Easy Online again in the future.
- Verified customer
I made a purchase over 3 months ago and I’m still waiting to receive it cannot call them they don’t take calls and they don’t get back to your emails I would not recommend them at all
The reviewer stated that an incentive was offered for this review
Crap online bike shop - wrong item posted - poor replacement service!
Slow delivery and then when it arrived there was the wrong picked part.
After three days of waiting for an answer they refuse to send me the correct purchased part until the incorrect item is posted back. So days more will be added to the whole process and I now I have zero faith I will receive anything back.
Pathetic service and unethical.
I will never deal with them again. Plenty of of ethical bikes shops out there. Goodbye GoEasy & OldschoolBMX
Just Sloppy - Bad Service
I Ordered a Scooter from them last on 20/10/2019. After a week oh earning noting I started following up from Toll where is my delivery. Toll had no idea what I am talking about as Go Easy Never uploaded the manifest to there system. So this was sitting in Toll warehouse for almost 2 weeks. After not getting anywhere with Rude Rose as she talks over me the entire time, I asked to cancel this order as they don't know where this item is now. I asked her to ask her manager to call me. SO I received an email from Darren sitting that they will locate...the item and refund me asap. Last week Friday still no word. I emailed today and Darren said they will take 10% shipping fee when I cancel. So I must pay for there sloppy work and not doing there Job and waiting for 3 weeks for online order. I reported them to the AFCA just feel why I need to be charged for this. I won't recommend anyone buy from them at all.
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