Worst company to deal with.
This company (Go Easy) sold me a product that was meant to be in stock and would arrive within 5 days. 3 weeks later and it still has not arrived. When it did arrive the delivery company (Blue star) had damaged the treadmill. Now the company will not replace or refund my money.
Really poor after sales when problems - no care factor - just rude
Bought a bike. Had problems with it out of the box. (On factory assembled parts) Really poor communication, absolutely no care factor with respect to advice or guidance to fix.
Managed to get on the phone, they were rude, challenging and unhelpful. Constantly trying to talk over me. DO NOT BUY FROM "OLD SCHOOL BMX" or "GO EASY". Honestly, up there with the worst after sales and buying experiences I have ever had. Will be following up.
Broken product received.
We received a faulty GMX quad which Go Easy will not replace or refund . We were send one replacement part which was broken in the box when we opened it! Please don’t waste your money!!!!
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Dont waste your money or time
All I can say is do not buy anything from this company save your money it will save you from dealing with unreasonable people and wasting time on trying to fix their problems.Worst customer service I have ever had regardless of who you deal with they are all extremely rude and talk over you
Pending Class Action Against Go Easy
Go easy have been selling cheap motor bikes and not coming through with the warranty. There are about 30 separate cases on here alone. I just brought a bike and its had a defect with the gear box. They just refuse to help in any way.
Please email me a statement about your experience so I can put in a bulk complaint with the ACCC'
[contact details removed]
- Verified customer
They dont stand behind the products they sell
Bought a E scooter for $1500 late September 2019 and it broke within a week. They told me to send it back to distributor which I did. I was promised a new scooter by the distributor and they are now reneging on this. Go Easy refuse to refund my purchase price or send a new replacement to me and currently I am left high and dry with nothing by a dodgy distributor (Freestyle Distribution) that has my old Scooter and a pathetic retailer (go easy) who wont stand up for my consumer rights. So I will never touch either company again and have notified...ACCC of what has happened. After 2 weeks I finally had scooter returned and apparently repaired but when I got it out of the box the rear wheel was so tight it would not move when pushed. When I took it for a short ride to see if it loosened up, the brake cable snapped within minutes and I was lucky not to have been seriously hurt or killed. I am suspicious that the Distributors deliberately sabotaged my scooter for payback for the trouble I was causing them. Please people be careful with this company and dont risk your money or your life.
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