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From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
GO Homes
SVN Perth, WA
- Verified customer
Had enough and not even at construction stage yet..
Our first impressions of Go Homes was outstanding. We started our journey with a wonderful sales representative who went out of his way to help us start our building process.
Then we moved to our Pre-Start appointment with great excitement. We were well prepared for this meeting but unfortunately the same can not be said about our contract administrator. From this point our journey went sour.
We made sure all of our quotations that was asked for ( Tiles, carpets, blinds, kitchen cabinets and countertops) was done in advance but it seemed that...Read more
they were not even looked at. The CA was not prepared. We walked out of that meeting feeling extremely confused and worried. It seemed like she had very little knowledge of the Company and it's products. The lack of correspondence was shocking, waiting a week on occasions just for a response on a question. Just to mention a few things: We asked if we can change the 900mm oven to 2 X 600mm ovens. One week she said yes with no additional cost, the next week no, we need to pay $1579.2 comments
Hi There,
Thank you for your reply..... Read more
We just felt we had to bring this matter up so future clients will not have the same experience we had. Our Job Number is : 518 65Similar opinion? Write a review on ProductReview.com.au!
S meynellPerth, WA
- 3 reviews
- 7 likes
- Verified customer
Shocking
Absolutely shocking experience paid our deposit in June still no working drawings cash buyer owned the land told we had a head start and here we are January nowhere we did our Prestart 11th December and it’s still not sorted, we even had all the drawings from our first builder who went into liquidation they sometimes don’t even acknowledge emails or return phone calls. Choose your builder wisely February 2nd the blatant lies just go on and on.
2 comments
GO HomesGO Homes
Hi Stephen,
Thank you for your feedback. We are so sorry to hear that your experience so far has been less than satisfactory. Our administration manager will be reaching out to you shortly to help resolve any issues to date.... Read more
Thank you, The GO Homes teamWhy did your consultants tell me that the building license had been applied for and it was on the portal that stated it had when in reality you hadn’t l called the planning department out of curiosit... Read more
y to check on the progress and they informed me there was no applicationSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
MatthewPerth, WA
- Verified customer
Pre-Construction Review
Has been a long journey to signed contracts in the pre- construction phase due to this grant incentive environment that we are currently in causing significant delays and frustrations! However the sales consultant Gail from GO Homes was exceptional in always being there to answer all queries I had and explained rationale behind what was happening and why which I thoroughly appreciated. Communication is key and setting expectations is crucial to an overall happy customer experience which I could not fault her. She was also instrumental in helping me finalise my house design which is fit for purpose.
1 comment
GO HomesGO Homes
Hi Matthew,
Thank you for taking the time to write this review! We are so pleased that Gail was so helpful in guiding you through your building journey.... Read more
We wish you all the best in your new GO home. - GO Homes team!Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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Mohini P.Perth, WA
- Verified customer
Experience with Go Home so far!!
On the very first time we met Tallal, he was fully able to understand our design requirements and budget. He immediately worked out estimate costs for a design that we would love and suit our pockets. He is very helpful & has a good knowledge on products which gives him the ability to advise on any changes with minimal cost. We received excellent professional service and great advice in every respect. Now we are excited and looking forward to building our new home with Go Homes.
1 comment
GO HomesGO Homes
Hi Mohini P,
Thank you for your review! We couldn't be happier that you found Tallal so helpful and knowledgeable.... Read more
We hope the rest of your building experience is just as great, and we can't wait for you to be in your new home. -GO Homes team!Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
So happy to have found Go Homes!
We fell in love with Go Homes from the moment we walked into their Display home in Aveley. With barely any knowledge of what the process would entail, Tallal laid it out for us neat and easy. Tallal has always been easy to reach and available for if we have any questions. I would definitely recommend Tallal and Go Homes to anyone looking to build their new home.
1 comment
GO HomesGO Homes
Hi,
Thank you so much for your 5 star review! We are so pleased that you had such a great experience with Tallal, and that you would recommend us. ... Read more
We wish you all the best in your new GO home! - GO Homes team.Similar opinion? Write a review on ProductReview.com.au!
Kate G.Perth, WA
- Verified customer
Couldn't be happier so far!!
In our very first meeting, Tallal was able to fully redesign one of their floor plans & cost everything up for a design that I totally fell in love with! He was very knowledgeable, helpful & actually had my best interests at heart which is exactly what I needed as a first home owner. He has turned what was a beginning to be a very daunting process, into an extremely enjoyable one and I am so excited for Go Homes to start building so I can move into my new home!
I would highly recommend Tallal to anyone :)
1 comment
GO HomesGO Homes
Hi Kate,
Thanks you so much for your 5 star review! We couldn't be happier that you had such a great experience with Tallal and that you would recommend him.... Read more
We hope the rest of your building experience is just as great, and we can't wait for you to be in your new GO home. -GO Homes teamSimilar opinion? Write a review on ProductReview.com.au!
BelindaPerth, WA
- Verified customer
Perfect Start!
We had such an easy time planning and bringing our creation to life with Tallal.
I would highly recommend Tallal. He’s super helpful and really puts your mind at ease to make the process as smooth as possible. He was really patient and flexible with our needs and timeframe.
After looking around a few different builders, the inclusions that come with GO HOMES is by far the best out there.
1 comment
GO HomesGO Homes
Hi Belinda,
Thank you so much for your 5 star review! We are so pleased that you would recommend Tallal, and that you found our inclusions the best!... Read more
We wish you all the best in your new GO home! - GO Homes team.Similar opinion? Write a review on ProductReview.com.au!
J and N StewartPerth, WA
- Verified customer
Looking forward to our new home!
We are at the beginning of the building process and so far Tallal has made the experience easier than we expected. He has explained the process, answered all our questions and welcomed us for the many visits we paid him at the display home in Aveley. Tallal and I have measured rooms, looked at land, talked finances and discussed our new house at length, he has been patient, encouraging and has gone above and beyond to help us. We still have a way to go with the process but we're looking forward to the build and being able to live in our own home. Thanks Tallal!
1 comment
GO HomesGO Homes
Hi J and N Stewart,
Thank you so much for this heartwarming 5 star review! We couldn't be happier that the building process so far has been so positive for you.... Read more
We hope the rest of your building experience is just as great, and we can't wait for you to be in your new home. Kind regards, - GO Homes teamSimilar opinion? Write a review on ProductReview.com.au!
ChristinePerth
- 7 reviews
- 3 likes
- Verified customer
Good so far...
I did a lot of research before I signed up with Go Homes. I took my time before signing the contract and I had Neil include everything before signing up because I didn't want to get a bill during pre-start. Neil was absolutely amazing, always only a call away.
I was probably one of the most annoying clients they've had in the last few years :-) I think with every builder, you have to stay on top of everything to ensure you'll love the finished product.
Overall, communication was good, we got an inspector for the first two stages who only...Read more
found some small defects and we're bringing an inspector to our PCI (result outstanding). We had a few hiccups along the way and sometimes asking nicely didn't get us far but everything was resolved in the end. I have to agree with one of the earlier comments, pre-start did feel a bit rushed, as first time builders we were overwhelmed by all the decisions we had to make in a short time-span. Massive thanks to Neil Boyd, we couldn't have done it without you!1 comment
Admin T.GO Homes
Hi Christine,
Thank you so much for the great review - we appreciate the feedback!
We are pleased to hear you had a great experience with Neil and we do hope you're over-the-moon with your new home.... Read more
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Andieasked
Hi , what is the time frame for a building contract to be drawn up?
17 answers
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
GO HomesGO Homes
Hi Andie,
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
Thank you,
The GO Homes team
Mindyourownbusinessasked
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
3 answers
GO HomesGO Homes
Hi there,
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at info@gohomes.com.au with your job number so we can look into this matter for you?
Kind regards,
GO Homes
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
GO HomesGO Homes
Hi again,
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
GO Homes
Tom Masked
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
tk_mukkur@hotmail.com
1 answer
GO HomesGO Homes
Hi Tom, we have sent an email to the address provided. Thank you!
GO Homes
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GO HomesGO Homes
Hi there,
Thank you for your feedback and for bringing this to our attention. We want all of our customers to have an enjoyable experience from their first appointment all the way to handover and bey... Read more
ond, so we are very sorry this has not been your experience so far. Would you please provide your job number so that we can look into this further and do our best to resolve any issues going forward?