From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
Reviewer Photos & Videos
Pre-start was good however there were some things which we were told were free upgrades but our sales rep told us we had to pay for. Told them we saw the flyers in their homeroom and they stopped trying to get us to pay for the free upgrade. (I would say this isn't a reflection of the company but an individual).
The build went smoothly, there were a few small issues but when I sent a request about it they were rectified in a timely manner.
The brickie was rude, during the first meeting. 1 wall was extremely out and he told me "It's a damn wal...l". The wall was pulled down and rebuilt. During PCI a lot of small things were not picked up, but were only picked up due to my hiring a building inspector. Structurally my house is sound. Cost was good and what I paid for.
EXCELLENT! 2nd home built, Cannot FAULT. 5 STAR!
My wife and i have struggled to get finance for the last 5 years due to banks/lenders not co operating with younger families like mine. I have 4 children and to get them into our home was very difficult.
5 Years of Renting was a terrible chapter in our lives but we finally started to budget, save more money and try build another home for our family.
We contacted a sales rep from GO HOMES and he was super excited to help get us back in the market. The sales REP was not pushy, he got a land for us that within our budget and a beautiful 6 star ...quality home. We cannot fault the process, the only hassle is when building a home in the WINTER it can delay brick works etc. Thanks so much GO HOMES giving my self, wife and my children a safe place to live.
Tallal is a superstar!
Updates on the GoHomes portal are regular, all documents, plans and photos of the progress of the build were on the portal. Workmanship was excellent, the build was better than we pictured. Tallal listened to our needs and delivered exactly what we asked for. We built at the Iluma Estates in Bennett Springs. Start of construction to finish took about 7 months. No hiccups in between and we visited the site religiously almost every weekend. Very happy with the outcome of what is hopefully our forever home. Highly recommend GoHomes and Tallal to friends and family.
Not a good experience
Home Design Name is Fernleigh
Building Approval Permit Number is BP18/0915
- Helpful rep, listened to our needs and suggested perfect floorpan for us.
- Build completed within promised timeframe of 6 months.
- Site supervisor acts in time....CONS: - Terrible pre-start experience. Our consultant [name removed] was so impatient she sighed on us the whole time while we were trying to make decisions. She didn't have the patience to help us with making selections nor made suggestions on additions for our home. It felt like we were rushed to make decisions so that her job is over and done with. We just felt so pressured and uneasy the whole time! - GO homes didn't provide us any information about what to prepare and look for prior to prestart. So when we were there, the prestart lady didn't want to help us and acted like we should know everything. SO while we scramble through products trying to discuss between each other, going on google to search for product information, she sat there at her computer sighing the whole time and making us feel stupid. - Admin [name removed] is TERRIBLE. They got our name spelt wrong the whole time, which we didn't mind at first, but they asked us to check if our information on the contract was correct, which our names weren't so we informed them, and they ignored it, continue on making variations of names for us in all emails and all contracts!!!!! HORRIBLE! When we finally met at the prestart to sign the contract, [name removed] was horribly rude to us and acted like we owed her and that her job is forced upon her. - Site supervisor a. Aircon was not blowing air at all even though it was on the highest setting, but site supervisor insisted there is air! We argued about it, ended up holding up a tissue against the aircon just to prove our point. He said he'd try, but he insisted there's strong air flow, but ended up getting it fixed and the air flow now is much stronger. Overall, it was disappointing and the process was very tiring because the customer had to do their job. I honestly hope you take our feedback seriously as these takes time to typed out. I could just let it slide and let you make the same mistakes again and again. Look us up on your system, you'll know I am not even exaggerating for abit. They all happened! Building companies are so competitive nowadays, other companies have better customer support then go homes as I heard from my friends who are also building, I'll recommending everyone against going for go homes anymore.
Seamless from Start to Finish
As a first time home builder the whole process was smooth and simple. GO Homes were easy to work with and always in contact. Issues were identified and rectified as soon as they came to light and the final product speaks for itself. Would recommend to anyone looking to build.
Positive First Time Build Experience
GO Homes right from the outset was willing and happy to work with us on the design and budget aspects that we were wanting in our home resulting in a home that is uniquely ours. In doing this GO Homes liaised with our local council on many issues to achieve what we were wanting and to problem solve any anomalies that arose in areas such as site works and boundaries. Our pre-build process did take longer than expected however we realise this is because of the things we were requesting and changing. The admin staff are always friendly and helpful.... The online portal for pre-selections was great and really helped create colour schemes. We did feel that out pre-start experience fell a little short but only due to the consultant having to leave because of illness, it was an unforeseen circumstance. Our building supervisor had a high expectation and standard for inspecting works completed and seeked the best solutions to any issues/complications, his only concern was handing over a house that we were happy with and met all standards. We did run into a slight oversight in our retaining wall which was identified after handover, the team were quick to address this and apply the most practical fix. Our final cost was unchanged from what was signed off and overall GO Homes delivered us a home that we are proud to call ours.
Good experience for first home built :)
As a first home built our journey was pretty good and without any hassles. I was bit scared at the start regarding the built but all the issues were handled and resolved quite well. My final cost did exceed the estimated cost but not by huge amount .. overall I m quite satisfied .
A stress free 1st home
Building can be overwhelming - but GO homes took that and left us with an easy stage by stage process which left us at ease. The communication we received was constant and informative . We had one or two tiny bumps towards the end but they were handle super efficiently. We build bang on the button of what was estimated .
Quality home design, professional staff member
Home Building started and end according to the plan
Staff member are friendly and professional . I love the online portal were I could track progress of my home.
Receiving ongoing updates during each stage
work done in quality manner
After final inspection things were adjusted in professional manner and on time
Final cost was equivalent to the estimated cost
Amazing from start to finish
From start to finish our experience with GoHomes has been amazing.
The communication & customer service was exceptional throughout our journey.
We are so pleased with our home, its everything we hoped for and more!
We would definitely recommend building through GoHomes :)
Special shout out to Shaye, Cassie & Andrew who were great throughout our construction progress, keeping us updated at all times :)
Amazing first home
My first build ever and it was amazing from start to finish. There was only one small issue that we had in our ensuite due to the size of the towel rail blocking our shower door from fully opening but that was easily sorted out by our construction consultant Nicole. Construction was completed within stipulated time frame. Cost was within budget. Special shoutout to Neil and Nicole for being super helpful and always being there for us when we had queries. We did not get an inspector to inspect the house but from our inexperienced eyes it looks really good.
We love our first home!
From start to finish our experience with GoHomes was amazing! From the moment we stepped into a display home we were pretty much sold, not only from the home but also the service we received. Our home was finished on budget and within the expected time frame with little to no issues. Vicki, Cassie, Shae and Ray all kept us well informed and a part of the process. Would definitely be building with them again.
Correction: Soft Plaster
My review initially read that I had problems with my paint. Well, I have two words for you "soft plaster", which essentially means I wish it was the paint.
When the maintenance rep initially came out, he basically said it was my fault for putting anything on the wall. I asked for further testing and they came out to do a hardness test, according to the report, this test came back with a 4-5. According to industry professionals, that's not how you measure hardness. I insisted that he also does a pH test and look at that, the pH of my walls is ...11-12 (closer to 12). He tested again just to be sure that my walls are rubbish and it came back with the same result. The next step was for them to get the painting company out. When I told them about the test resuts they agreed that A. there's no point for the painting company to come out if the pH is 11-12 and B. that's not how you measure hardness! Now, I know a lot of builders and I've been doing my homework. The only way to fix this massive issue is to strip the plaster out of my entire house. Now if that isn't bad enough, first, BGC is going to take me on a ride to hope that this problem will somehow go away if they just screw me enough. Well, I am sorry to disappoint you. Its not going away - if you push me, I will push back twice as hard so why not stand up for this fatal mistake and be a company that can look in the mirror in the morning.
Every step was carefully placed!
Our build process was an absolute delight, everything was well thought out and done to the highest quality which we expected
Any little issue or questions we had were answered by days end and the staff were only happy to help.
I would highly recommend any of the staff from office to site supervisor to our salesman it was a wonderful experience especially compared to some of the builders our friends went through!
We have a great building experience with GO Homes. Process was smooth from the beginning to the end. Especially , We had a great support from Vickie Matthews who was our sales consultant with our house plans and designs.
And everything was under the budget as we expected. We had no issues whatsoever during the building period. Site was very clean and accessible at the time. We found a few mistakes during the First Building Inspection, but GO homes managed to rectify them less than 10 days.
Overall , we have a good building experience with GO homes. We would definitely like to recommend GO homes to our friends and relatives who are looking to build in the future.
Thank you GO homes for our beautiful Home !!
Sales rep offered some different houses that I was very impressed with and eventually went with a design he offered. Was very easy to make the changes (taking 2 rooms off of plan) and other smaller changes.
Construction had a few normal issues which were fixed promptly when myself or the supervisor realised. Happy with the overall finish of the house.
Pre construction administration could have been a lot better
Pre construction was not perfect and because of that there were numerous problems during the construction stage. It was my sons first house and he felt like they just wanted a signature on a contract and that any changes he wanted to make were an inconvenience and was not advised of other changes he could have made. Construction would have been a lot better if there had not been those problems caused by administration staff during pre construction. Construction Supervisor Roy and Construction consultant Nicole were very good even having to d...eal with these problems. The final house is well built with only some minor workmanship issues with quality like toilet roll holders loose and sealant being left on expensive ensuite tiles. The cleaning of the house was not good as it looks like they just cleaned the glass on the windows and did not clean the frames or clean the floors of bedrooms etc that were still concrete as we were tiling after handover. I would have thought that they would have been at least vacuumed. All benchtops were not cleaned either as had a film of powder over most of them. The main dramas from preconstruction were that 3 phase power was asked for by email and phone call and yet they still had it as single phase which we luckily picked up and then were charged a variation for it. Septics cost was taken off as we were doing it ourselves and they took it off twice so really bad checking of costing at admin level which resulted in an extra cost that was not included in his bank loan because it was not found until after he got the loan and was just dumped on him at the Prestart meeting. I felt sorry for Lauren the prestart consultant. Brick layers made mistakes and walls had to be pulled down and redone. PVC downpipes were asked for and zincalume ones were put on so that had to be changed. We were told to make sure client supplied water tanks were put on prior to roof cover and yet they were not hooked up for the stormwater until near the end of the build so have lost a lot of winter rains going into the tanks. Other than that my son is very happy with the final house and glad it is finally finished. He chose the Malta premium with ultimate inclusions because it was a different design to most and he is very happy with his choice. Just disappointed that we had to watch everything so closely and there is some changes he wishes he had made in hindsight. Cost was a bit more than budgeted but it is worth it looking at the finished product.
Very good work
Very nice work by Go homes team, didn't have any problem during the construction, period very much impressed by Puneet, Mark, and rest of the team did awesome job.
Thank you guys
Love our new home
We were living interstate during our build and my 94 year old grandad was dealing with the staff at Go Homes.They were extremely patient and very understanding of dealing with him and went over and beyond to help in anyway possible.We were very happy with the build.We did have a couple things that we needed attention but they were very attentive to fix them as soon as possible.The quality of the workmanship is very good and although we are still in negotiations regarding the paint that was used on our house we feel confident that this matter will be resolved shortly either with the builder or with the paint company.The price of Go homes seems very good and this was why we chose them in the first place.
The best decision i have ever made.
Go Home have fantastic through out beginning to end. supervisor has been so helpful with any question and confusion we had. He was always happy to meet in site and explain to us. We could not be more happier with the way our first and new home has turned out.
Questions & Answers
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at email@example.com with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
Hi Tom, we have sent an email to the address provided. Thank you!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.