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GO Homes
4.5 from 205 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    1.0 (4)
  • Site Admin
    1.0 (4)
  • Timeliness
    1.0 (4)
  • Structural Integrity
    1.5 (2)
  • Plumbing & Waterproofing
    1.5 (2)
  • Electrical & Lighting
    2.0 (2)
  • Flooring
    1.0 (2)
  • Transparency
    1.0 (3)
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Tara A.

Tara A.Perth, WA

  • 3 reviews
  • 7 likes
  • Verified

Horrible experience and nowhere near finished

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePre-Construction
5 comments
GO Homes
GO HomesGO Homes
Tara A.
Tara A.
GO Homes
GO HomesGO Homes
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  • Verified

Lack of professionalism and poor customer service

published

Lacks of professionalism, transparency, organisation and customer service. Delays at every turn, lacks of accurate communication and just poor performance all round. They hide any feedback that does not paint them in a good light. Take long time to response you. No progress since the first PCI when house is nearly ready for hand over.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePost-Construction
3 comments
GO Homes
GO HomesGO Homes
Ktwee
Ktwee

Hi, we have been trying to call your office couple of times today to follow up handover process and no one answers the call 65004566. I hope this can be improved.
My job number is 50312.

GO Homes
GO HomesGO Homes
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SVN

SVN Perth, WA

  • Verified

Had enough and not even at construction stage yet..

published
Incentivised ReviewNo
Build StagePre-Construction
2 comments
GO Homes
GO HomesGO Homes
SVN
SVN
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S meynell

S meynellPerth, WA

  • 3 reviews
  • 10 likes
  • Verified

Shocking

published

Absolutely shocking experience paid our deposit in June still no working drawings cash buyer owned the land told we had a head start and here we are January nowhere we did our Prestart 11th December and it’s still not sorted, we even had all the drawings from our first builder who went into liquidation they sometimes don’t even acknowledge emails or return phone calls. Choose your builder wisely February 2nd the blatant lies just go on and on. NINE MONTHS TOMORROW and still no slab down they cleared to block the incompetence of the sales team have cost us thousands 8th April slab was supposed to be down just another lie this company is the worst of the worst

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
3 comments
GO Homes
GO HomesGO Homes
S meynell
S meynell
S meynell
S meynell

BEWARE OF FALSE REVIEWS when you are placing a review on this site it tells you no names or contact numbers are to be added if you notice only the good reviews have names ?? If they are genuine?

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The reviewer stated that an incentive was offered for this review

Christine R

Christine RAU

  • 5 reviews
  • Verified

Correction: Soft Plaster

published
  • Thumbnail
  • Thumbnail
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateFebruary 2019
2 comments
GO Homes
Admin T.GO Homes

Hi Christine,
We're very sorry to hear about the painting in your home. Can you please email your build details and info to productreview@bgcresidential.com so we can look into this further?
Thank you,
- GO Homes team

Christine R
Christine R

Don't worry, they already know, also, I wish it was the paint now. Looks like my house suffers from soft plaster, I will be updating my review shortly.

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Eraser

EraserPerth, WA

  • 2 reviews
  • 1 like
  • Verified

Issues and delays after issues and delays

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2018
2 comments
GO Homes
Admin T.GO Homes
Eraser
Eraser

Thanks, but that's ok, I was expressing my concern to the relevant people throughout the whole process of the job and no one cared, I cant imagine anything would have changed since

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Andie

Andieasked

Hi , what is the time frame for a building contract to be drawn up?

17 answers
Doreen
Doreen

It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.

Andie
Andie

Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.

GO Homes
GO HomesGO Homes

Hi Andie,

Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.

If you could provide your job number we'd be happy to take a look at your specific job and provide an update.

Thank you,

The GO Homes team

Mindyourownbusiness

Mindyourownbusinessasked

At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?

And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?

3 answers
GO Homes
GO HomesGO Homes

Hi there,

Thank you for reaching out!

We pride ourselves on our build quality and commitment to deliver for our clients.

As your question appears to relate to a specific job file, are you able to please contact us at info@gohomes.com.au with your job number so we can look into this matter for you?

Kind regards,

GO Homes

Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...

GO Homes
GO HomesGO Homes

Hi again,

As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.

If you can provide us with your job number via email, we will be able to give you an answer specific to your build.

We look forward to hearing from you.

GO Homes

Tom M

Tom Masked

I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
tk_mukkur@hotmail.com

1 answer
GO Homes
GO HomesGO Homes

Hi Tom, we have sent an email to the address provided. Thank you!

GO Homes

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