From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
Horrible experience and nowhere near finished
If you’re wanting to build a house I would suggest going elsewhere. I can’t comment on the company it’s self but the two people you do not want to deal with are [Name Removed] and [Name Removed].
From bad to worse this experience has been. Yes, we have ended up in the rush with everyone else wanting to build at the same time, but we actually started before the grants were around and we’ve given plenty of lenience around being patient in these busy times.
To start it all off, we signed up with Go Homes and paid our 3k deposit, then we were mad...e to resign with an additional 10k added to our house price with no gain for us whatsoever. Then after we’ve signed (for the second time) we get our site works fee back. This doesn’t include a septic system, which we had previously asked about and was told it was all included, but now it’s not and that’s an extra 20k cost to us at the end of the build. Also the track they had decided to make to our house goes straight through big beautiful trees that they would then need to cut down, yet there is already a track that is plain to see that goes around the trees.
Had enough and not even at construction stage yet..
Our first impressions of Go Homes was outstanding. We started our journey with a wonderful sales representative who went out of his way to help us start our building process.
Then we moved to our Pre-Start appointment with great excitement. We were well prepared for this meeting but unfortunately the same can not be said about our contract administrator. From this point our journey went sour.
We made sure all of our quotations that was asked for ( Tiles, carpets, blinds, kitchen cabinets and countertops) was done in advance but it seemed that...they were not even looked at. The CA was not prepared. We walked out of that meeting feeling extremely confused and worried. It seemed like she had very little knowledge of the Company and it's products. The lack of correspondence was shocking, waiting a week on occasions just for a response on a question. Just to mention a few things: We asked if we can change the 900mm oven to 2 X 600mm ovens. One week she said yes with no additional cost, the next week no, we need to pay $1579.
The best part of our build experience with go homes was the saleman [Name Removed], he gave 110%. Unfortunatley the rest of the process was terrible, from trying to get information from the construction consultant and the site supervisor to the appalling finishes. Its been a long journey and at 34 weeks from pad down we're not at handover yet.
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Absolutely shocking experience paid our deposit in June still no working drawings cash buyer owned the land told we had a head start and here we are January nowhere we did our Prestart 11th December and it’s still not sorted, we even had all the drawings from our first builder who went into liquidation they sometimes don’t even acknowledge emails or return phone calls. Choose your builder wisely February 2nd the blatant lies just go on and on. NINE MONTHS TOMORROW and still no slab down they cleared to block the incompetence of the sales team have cost us thousands 8th April slab was supposed to be down just another lie this company is the worst of the worst
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
Hi Tom, we have sent an email to the address provided. Thank you!
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