From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
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House of horrors
Well it took 10 months for the slab down the bricklayer started 5 weeks ago as he was laying the bricks I mentioned about the flashing /damp course termite barrier , I also emailed Go Homes about it but never had a reply. Now they are cutting the bricks out of the bottom row of a 31 course high wall 24 meters long. This is absolutely heartbreaking, The garage door was to low which has been rectified they haven’t installed the tie down rods in the garage. I have had to go to a building inspector now to get a report 5 weeks the bricklayer has bee...n here and we haven’t got half of a 3x2 on a cottage block built yet. I can only warn you to stay well away from this bunch of thieves $285.000 of heart breaking misery an update they are going to pull the wall down we checked the other side the damp course is 6 courses high so the half a house that’s taken 5 weeks to build half of that half is now going to be pulled down, they put all the bricks back in but only put the flashing at the ends were you can see it somebody broke holes in the wall guess what no flashing. This company has cost us thousands and they don’t give a crap /30th June We will hand you over a beautiful house they told me that went to the tip well it doesn’t get any better I paid for an upgrade to the 3 toilets but now they are not available any more so I have to accept the toilets they are providing I’ve been told they are the standard ones but I paid for the upgrade but won’t get a credit. 24 July well they built the two pillars on the front of the house at 390mm then they realised that they should be 490mm so they wrapped another skin of bricks on them so when it gets rendered it will crack not only that but they are miles out of square check photos.we thought when we got to construction it would be easier but no the greed driven salesman with his lies deception and incompetence has cost us thousands .My neighbour kindly let this lot remove the fence and put up a temporary one as we are building on the boundary SIX MONTHS AGO I can understand why he is not impressed every time the wind gets up it’s flapping and banging, But does GO Homes care I don’t think so
Extremely painful experience with Go Homes
I have been a loyal customer of Go Homes and has built 5 times and made 2 referrals. However, I am extremely disappointed with the company. I have been waiting for the landscaping (part of the package) to be completed. I have multiple answers from different Go Homes employees for the start date of landscaping:
- Contract Admin [Name Removed]- landscaping to start on 31st May
- reply from the Go Homes Portal (Customer care) - 4th of June
- reply from the supervisor that landscaping will start early June
Finally Go Homes has informed us that th...e landscaping will be done on 18th June. However, on 21st June, my property manager told me nothing has been done yet again. I was devastated by all these lies after lies. I have been communicating with Go Homes since 10 June on this issue. The whole landscaping is poorly organised and the communication has been horrible. Nobody has even bothered to update us that the landscaping date is not done. The delay is causing many issues to me including my future tenant has to choose another place to live as the place is not ready. I am losing rental income every week. I desperately need help!!! Look at the images, they look like rubbish dump rather than a newly built home!
Best sales consultant so far!
I can't say much about the build as yet because we are not yet at that stage (I will give a review again once we get to that stage), but my review at this point is solely on our sales agent Puneet who has been absolutely impeccable. He replies to emails swiftly no matter the time and has been a dream to communicate with. He has been professional, transparent and effecient from the day we first walked in to that display home . I only hope that the rest of our journey and the rest of the team we will deal with , Will be as great as Puneet has been because he has set the bar VERY high. Thank you Puneet. GO Homes is very lucky to have you in their team!
Frustrating and a painful experience throughout the process, no commitment on commencement of Works.
No commitment on commencement of work after 6 months of signing the contract and 12 months from signing the prelim contract. No transparency, poor communication and no commitment to any work are only a few out of many other trade-offs. Also, look out for other companies they shares resources with.
Outstanding service. Very impressed
From the time my husband and I decided to build a home, Puneet Goel, New Homes Consultant, has been such an incredible blessing to us. Puneet located the perfect block for us - in the right location, a fantastic corner block and not too small. Having no building experience, Puneet has enthusiastically assisted us to select the most appropriate plans, going above and beyond the call of duty, meeting with us in the evening and spending hours advising and assisting us with his expert selections. We could not be more impressed with his competency a...nd efficiency - responding to emails and liaising with the developer on our behalf within minutes, facilitating our securing finance through his most adept contacts, following up continually. It is an absolute pleasure working with Puneet. He is very professional, experienced, knowledgeable, friendly and helpful. We are fortunate to have him as our representative. We highly recommend Puneet. He is an outstanding asset to GoHomes.
Perfect choice - Quality build and reasonable pricing
We chose Go Homes after considering 5-6 other builders. We primarily chose Go Homes because of the Sales consultant - Neil Boyd. We cannot be happier in making that decision. Neil is a world class professional and extremely helpful. Neil educated us about all phases of the building process and was just a phone call away whenever we wanted , whatever be the reason and time. He accommodated all changes that we requested for.
PreStart day - stressful as it can be. Meeting with the electrical dept was also on the same day.
Construction period - It...
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If you're wanting to feel valued build here!!
I had a wonderful time building with Go Homes!! Tallal Marouff was my builder and he guided me not only professionally but also personally in my journey of building my first home. I felt like I was his highest priority and like I was the only client he had even though I knew he had many. Tallal helped me have a stress free journey and I am extremely grateful for his work and character. I would highly recommend Tallal to my friends and family! Please carefully consider GO Homes when building your dream home!
Horrible experience and nowhere near finished
If you’re wanting to build a house I would suggest going elsewhere. I can’t comment on the company it’s self but the two people you do not want to deal with are [Names Removed]. I’d appreciate the names not being removed as they are stated in other reviews and people should know who to avoid.
From bad to worse this experience has been. Yes, we have ended up in the rush with everyone else wanting to build at the same time, but we actually started before the grants were around and we’ve given plenty of lenience around being patient in these busy...times. To start it all off, we signed up with Go Homes and paid our 3k deposit, then we were made to resign with an additional 10k added to our house price with no gain for us whatsoever. Then after we’ve signed (for the second time) we get our site works fee back. This doesn’t include a septic system, which we had previously asked about and was told it was all included, but now it’s not and that’s an extra 20k cost to us at the end of the build. Also the track they had decided to make to our house goes straight through big beautiful trees that they would then need to cut down, yet there is already a track that is plain to see that goes around the trees.
Lack of professionalism and poor customer service
Lacks of professionalism, transparency, organisation and customer service. Delays at every turn, lacks of accurate communication and just poor performance all round. They hide any feedback that does not paint them in a good light. Take long time to response you. No progress since the first PCI when house is nearly ready for hand over.
Tallal has helped me through my journey of building my house. We are currently in the first quarter of building and it has been amazing and super helpful :) All involved have helped with every step of the way and how really understood my financial situation and have spoken with me about absolutely everything! Thanks to Tallal and the go homes team! I can’t wait to get into my new home!
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Had enough and not even at construction stage yet..
Our first impressions of Go Homes was outstanding. We started our journey with a wonderful sales representative who went out of his way to help us start our building process.
Then we moved to our Pre-Start appointment with great excitement. We were well prepared for this meeting but unfortunately the same can not be said about our contract administrator. From this point our journey went sour.
We made sure all of our quotations that was asked for ( Tiles, carpets, blinds, kitchen cabinets and countertops) was done in advance but it seemed that...they were not even looked at. The CA was not prepared. We walked out of that meeting feeling extremely confused and worried. It seemed like she had very little knowledge of the Company and it's products. The lack of correspondence was shocking, waiting a week on occasions just for a response on a question. Just to mention a few things: We asked if we can change the 900mm oven to 2 X 600mm ovens. One week she said yes with no additional cost, the next week no, we need to pay $1579.
Great experience - great customer service
My journey started when I walked into a display home I feel in love with. That’s where I met Neil Boyd and he took me through all of the house features and answered all of my questions. Not once did I feel obliged to sign up, rather I felt I was being taken care of. The deal Neil offered me was really great and the more times I saw the home (yes, I visited the display several times!) and saw myself in a home just like it. So my building experience began. The build itself was a good experience, and there was only very minor things to fix at the ...final inspection (a wonky tap handle and programming of the garage door). The build did take longer than the guaranteed 24 weeks, which was frustrating but my building supervisor gave me regular updates on when he predicted the house would be ready. Overall, I had a good experience and would definitely build with Go Homes again :)
The best part of our build experience with go homes was the saleman [Name Removed], he gave 110%. Unfortunatley the rest of the process was terrible, from trying to get information from the construction consultant and the site supervisor to the appalling finishes. Its been a long journey and at 34 weeks from pad down we're not at handover yet.
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Happy first home owner
From the moment we signed up with Neil Boyd it has been absolutely amazing. He helped us figure out what we wanted and how we could best achieve it. He was very quick to give us feedback on the cost of variations which definately helped us with the planning. We we were helped by Shaye as our contract administrator and she was absolutely all over the job, always having quick replies to our questions and always kind. She made it all very easy. Then COVID hit and our prestart meeting didnt go as per plan and had to be done over the phone due to re...strictions. I really feel like because of this we missed out on a lot of options and there definately is a few things I wouldve done differently if I was given the option. Our prestart only took a few hours and we felt very pushed to sign off on it. After this the building began and I do have to say Cassie (Construction consultant) and James (builder) did an absolute amazing job and we are very happy with the quality of our home. Any minor issues were solved very quickly. And the build finished nicely in time before Christmas. Thank you so much to all people I have mentioned in this review to make building our first home almost stress free and thank you Neil for the housewarming gift.
Slab down for 9 weeks and still no bricks up
Signed my contracts in June and got My slab poured on the 7th of October and I’m still waiting for a brick layer to start. Also trying to get info and updates from my construction consultant is like pulling teeth! Not happy at this stage that’s for sure! Everything pre construction was great. I know things are crazy at the moment with the building industry, but some progress would be great!
Moved in exactly a year from purchasing land, pretty straight forward process, very happy with our first home!
Pros: 25-week guarantee from slab-down was fulfilled, minor issues that were fixed immediately, free dishwasher courtesy of Mr. Neil Boyd (genuine guy, much respect) real-time updates via online portal, reasonable options and cost of build, tiles beautifully done, gorgeous paint job, various upgrades and discount with paving included (thanks Brickmakers), housewarming gift from Go Homes when we got our keys, upcoming free 6-month maintenance and 25-year building warranty! We moved in weeks before Christmas, couldn’t be happier!
Cons: Minor ele...ctrical issues which left a wall with some accidental damage when they sent some tradies to fix them, hope they sort it out soon. Special mention: Thanks to Mr. Neil Boyd for being honest, considerate and generous of his time. Go Homes is lucky to have him represent their company and I say this with utmost sincerity. Thank you to Ms, Joan from Crosby Tiles for being so helpful. You’re a godsend. Thanks to Jim, our trusty building supervisor for making sure everything looked spotless before our move. And for the tradies who literally built our home, thank you so much for a job well done! We’re going to enjoy our first Christmas in our new home because of you all! We’re feel very lucky for choosing Go Homes as our builder!
We had a great experience with the sales rep, Gail W. She is professional, dedicated and attentive. We designed the house we wanted and Gail helped us with all questions. Great experience so far.
Pre-start took a while to book in, and it felt rushed. But, we had a good experience on the day and were helped to select items appropriate for our needs.
Has been a long journey to signed contracts in the pre- construction phase due to this grant incentive environment that we are currently in causing significant delays and frustrations! However the sales consultant Gail from GO Homes was exceptional in always being there to answer all queries I had and explained rationale behind what was happening and why which I thoroughly appreciated. Communication is key and setting expectations is crucial to an overall happy customer experience which I could not fault her. She was also instrumental in helping me finalise my house design which is fit for purpose.
Great home builder!!
We had a great experience with Neil Boyd since the commencement of building our dream home. Couldn’t ask for more with how it was made, we built at Calleya. House looks outstanding and even our neighbours and family telling us that the house is beautiful! With the every detail and how it was made, Neil helped us maximised all the space we needed, now living on it for only nearly 2 months, we’re still in awe! Thanks to GoHomes. So worth it!
Experience with Go Home so far!!
On the very first time we met Tallal, he was fully able to understand our design requirements and budget. He immediately worked out estimate costs for a design that we would love and suit our pockets. He is very helpful & has a good knowledge on products which gives him the ability to advise on any changes with minimal cost. We received excellent professional service and great advice in every respect. Now we are excited and looking forward to building our new home with Go Homes.
Great quality home!
Overall good experience with GO Homes. Neil Boyd was fantastic in helping me navigate the initial phases of the build and with securing my land. He also was a great help in guiding me with choosing the lovely design for my new home! There were some issues during construction which the company acknowledged and in the end did a good job of managing them :)
We're very happy customers !
We were very happy with the trouble Ryan Taylor went to in repeatedly altering our plans as we came up with ideas. He was very helpful in his advice too.
Pre-start day was good but we would have liked to actually see and handle more of the materials (like Colorbond roofing samples, roller door sample material & pavers etc) rather than just seeing virtual stuff on-screen.
There was an issue during construction in that the gables were missing from the roofing but when that was pointed out it was rectified satisfactorily and they were installed...
So happy to have found Go Homes!
We fell in love with Go Homes from the moment we walked into their Display home in Aveley. With barely any knowledge of what the process would entail, Tallal laid it out for us neat and easy. Tallal has always been easy to reach and available for if we have any questions. I would definitely recommend Tallal and Go Homes to anyone looking to build their new home.
Couldn't be happier so far!!
In our very first meeting, Tallal was able to fully redesign one of their floor plans & cost everything up for a design that I totally fell in love with! He was very knowledgeable, helpful & actually had my best interests at heart which is exactly what I needed as a first home owner. He has turned what was a beginning to be a very daunting process, into an extremely enjoyable one and I am so excited for Go Homes to start building so I can move into my new home!
I would highly recommend Tallal to anyone :)
Smooth and Pleasant Overall Experience
From the moment I met with Neil Boyd (Go Homes House & Land Specialist) at the display house in Calleya Estate, I was sold. He was so easy going, all communication exchanged was prompt and efficient, and was very helpful in providing professional suggestions. I would highly recommend going through him.
Throughout the building process, I was frequently updated on the progress of the build. Very impressed with the speed of completion and finishing quality. Love the generous gift from Neil as well (washing machine!) perks of being his client.
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