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GO Homes
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- Verified customer
Never again!
The best part of our build experience with go homes was the saleman [Name Removed], he gave 110%. Unfortunatley the rest of the process was terrible, from trying to get information from the construction consultant and the site supervisor to the appalling finishes. Its been a long journey and at 34 weeks from pad down we're not at handover yet.
1 comment
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S meynellPerth, WA
- 3 reviews
- 5 likes
- Verified customer
Shocking
Absolutely shocking experience paid our deposit in June still no working drawings cash buyer owned the land told we had a head start and here we are January nowhere we did our Prestart 11th December and it’s still not sorted we even had all the drawings from our first builder who went into liquidation they sometimes don’t even acknowledge emails or return phone calls choose your builder wisely
1 comment
GO HomesGO Homes
Hi Stephen,
Thank you for your feedback. We are so sorry to hear that your experience so far has been less than satisfactory. Our administration manager will be reaching out to you shortly to help resolve any issues to date.... Read more
Thank you, The GO Homes teamSimilar opinion? Write a review on ProductReview.com.au!
Christine RAU
- 5 reviews
- Verified customer
Correction: Soft Plaster
My review initially read that I had problems with my paint. Well, I have two words for you "soft plaster", which essentially means I wish it was the paint.
When the maintenance rep initially came out, he basically said it was my fault for putting anything on the wall. I asked for further testing and they came out to do a hardness test, according to the report, this test came back with a 4-5. According to industry professionals, that's not how you measure hardness. I insisted that he also does a pH test and look at that, the pH of my walls is ...Read more
11-12 (closer to 12). He tested again just to be sure that my walls are rubbish and it came back with the same result. The next step was for them to get the painting company out. When I told them about the test resuts they agreed that A. there's no point for the painting company to come out if the pH is 11-12 and B. that's not how you measure hardness! Now, I know a lot of builders and I've been doing my homework. The only way to fix this massive issue is to strip the plaster out of my entire house. Now if that isn't bad enough, first, BGC is going to take me on a ride to hope that this problem will somehow go away if they just screw me enough. Well, I am sorry to disappoint you. Its not going away - if you push me, I will push back twice as hard so why not stand up for this fatal mistake and be a company that can look in the mirror in the morning.2 comments
Admin T.GO Homes
Hi Christine,
We're very sorry to hear about the painting in your home. Can you please email your build details and info to productreview@bgcresidential.com so we can look into this further?
Thank you,
- GO Homes team
Don't worry, they already know, also, I wish it was the paint now. Looks like my house suffers from soft plaster, I will be updating my review shortly.
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EraserPerth, WA
- 2 reviews
- 1 like
- Verified customer
Issues and delays after issues and delays
From right after signing up (june 2017 with a house worth over $300000 with minimal finishes) we knew we had done the wrong thing. Prior to signing up, had no issues, everything was promised and nothing was too hard to do. Developing the drawings proofed difficult, items were left out, items were in the original quote but not on the drawings. I was threatened into signing variation with one guy called [name removed] yelling at me to 'sign the drawings'. We also had to fight to get what we had already paid for onto the drawings. Prestart was del...Read more
ayed until November as no one had told us we have to call to book the prestart, not BGC contact when they are ready. Correspondance regarding the prestart items went back and forth for months and took multiple emails / drawings and sketches from us, the client to get it correct. Price adjustments didn't match prestart variation etc. Site started in April 2018. Spoke to the concretor personally the day of the concrete pour with him saying 'he had no seen house drawings, he just goes off the pegs and formwork. I had to race back home and get my drawings to show him where the setdowns were, recessed sills were and where the shower was (as the plumber was not working from the construction drawings. Wanting to have polished concrete floors I was very adiment that the concrete should be done to a good quality. It was not, the recessed sill were hacked off with a trowel and setdown extents incorrect. Walls stage!. We used a midland brick, midland brick said they had to be laid a certain way, their website said they must be laid a certain way. BGC decided that that way was too difficult and BGC's way is the way too go. Turned out only 1 brickie was good enough for a job like this, we had to wait a month for him. Every corner brick had to be chipped individually to fit correctly and have a rough face. 3 months later, the walls were complete. Roof stage. BGC forgot to check the BCA from may 2017 regarding gutters and had to change all our gutters to a gutter we did not want (prior to signing we asked for a certain gutter, that's how detailed we were) The house constantly sat around with not much work getting done to it, with BGC blaming everyone else but themselves. We have now moved into the house with little issues and defects (some stuff you cannot change) but the headaches and the memories of the painful build will be around for a lifetime In short, BGC have a poor communication, the office staff have little construction knowledge and they will not apologise or admit when they are wrong. Every little detail and comment needs to be over email to have evidence. [name removed]- Poor construction knowledge and communication skills [name removed] - All talk and gave us his business card showing he card. never could get into contact with him [name removed] - Threatened me verbally over the phone [name removed] - Did nothing but sent 1 email2 comments
Admin T.GO Homes
Good morning,
We're very disappointed to hear about your experience.
Would you mind emailing your Full name and Job number to productreview@bgcresidential.com so we can get in contact with you about the issues you encountered?... Read more
Thanks, but that's ok, I was expressing my concern to the relevant people throughout the whole process of the job and no one cared, I cant imagine anything would have changed since
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The reviewer stated that an incentive was offered for this review
Glenn fisherPerth
- Verified customer
Shouldn't be allowed to be in business
Signed for a house in December 2017 now end of July 2018 and still no building licence net alone a house. Was told at time of signing 12 weeks from signing to start of build. Then 6 months to completions... block has been ready since December last year. Cash is in the bank.
Received a letter from shire stating building licence was rejected because go homes never replying to questions asked.
Customer service (there is none)
Wish I had never signed with them.
2 comments
Admin T.GO Homes
Hi Glenn,
We are very disappointed that you haven't had a good experience so far with GO Homes.
We are aware of the situation and we are currently working with you to come to resolution as soon as possible.
- GO Homes team.
So this is how go home reply to a very disappointed customer. I want a deposit refund and compensation for a loss of 12 months of waiting time
Even more disappointed if that’s possible
... Read more
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Siyoung sean KimPerth
- Verified customer
Do not get through with go home.
Slab down started 4/9/2017 and still waiting for moving in (hand over). My neighbor started one month later than We do, they moved in 3 weeks ago though.
Construction consultant [name removed] talks aggressive and unhappy. When I asked completion date regarding contract, she didn't explain why, just answered 15th Mar. I guess probably 3 weeks company down for new year.
Which mean I paid rent house fee for their holidays. After all, we have done PCI 19th Mar.
(Had a problem before get it done and delayed).
Did not even mention about late pen...Read more
1 comment
Admin T.GO Homes
Hi Mr Kim,
We are very disappointed to hear you are unhappy with our construction time frame due to the Christmas shut down period.
We would like the opportunity to speak with you over the phone so we will contact you very soon.... Read more
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GaganPerth
- 3 reviews
- 5 likes
- Verified customer
No Clear Information Given And Delayed Works
We are building with Go Homes with expected settlement to be in April'18, till now nothing good to say.
The Sales person and even the Go Homes booklet said "Fixed Site Costs" but later I was told that Site Costs are different for each Suburb and each block still wondering how its "Fixed".
The worst was during our admin process we never received any Updates whatsoever and no timelines. Admin process just lingered on. We waited for at least 5-6 months for our Pre-Start meeting.
Finally Construction started after after 7months of signing the ...Read more
1 comment
Admin T.GO Homes
Hi Gagan,
As said in our last correspondence, we are very disappointed to hear about your experience so far. We take our customer service seriously and always aim for high standards across our entire ... Read more
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JulianPerth
- Verified customer
Terrible Sales Consultant
Our experience with the Sales Consultant (Mr [Name Removed]) was an eye opener whose focus is purely on sales and nothing else, even at expense of GoHomes.
We were pushed to put in deposit of 2k to realise the massive discounts he was giving us. He asked us to sign Prelim Works Agreement and said that it was a non binding document. After we had signed, there was no more communications from Mr [Name Removed]. He did not pick up our calls and got the note that further contacts are to be in SMS/email.
Being winter, I caught a bad flu and was ...Read more
1 comment
Admin T.GO Homes
Hi Julian,
We are disappointed to hear about your experience with GO Homes this far. We apologize for this. Would you mind sending your details to productreview@bgcresidential.com so we can look into this further with you.
Thank you.
GO Homes.
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Questions & Answers
Andieasked
Hi , what is the time frame for a building contract to be drawn up?
17 answers
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
GO HomesGO Homes
Hi Andie,
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
Thank you,
The GO Homes team
Mindyourownbusinessasked
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
3 answers
GO HomesGO Homes
Hi there,
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at info@gohomes.com.au with your job number so we can look into this matter for you?
Kind regards,
GO Homes
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
GO HomesGO Homes
Hi again,
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
GO Homes
Tom Masked
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
tk_mukkur@hotmail.com
1 answer
GO HomesGO Homes
Hi Tom, we have sent an email to the address provided. Thank you!
GO Homes
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GO HomesGO Homes
Hi Amanda,
Thank you for your feedback. We are sorry to hear that you are not happy with your experience.... Read more
Can you please provide your job number and the best contact number, so management can contact you and resolve any outstanding issues. Thanks, -GO Homes team