From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
All started great didn’t have any complaints but If you are looking at building a house and don’t want to get surprise bills of $10,000 after you have got finance and signed all contracts then do not go with go homes or any other builders run by BGC. I have also heard of a lot more people this has happened to. They are a complete disgrace and I can’t tell you enough to stay away
Unfortunately I am locked in with these guys
New home / slow build
The building journey for us started July 2020, from meeting up with [Name Removed] to actually picking a design we fell in love with, all through the process at the beginning to now, [Name Removed] & [Name Removed] could not have done enough for us, from changing the design to suit our needs, the interior design we changed, had quotes for this quotes for that, they were on hand whenever we wanted to discuss the plans further, and finally we signed up, the score I have given is not for them, they would get a 5 stars from me, but the 3 stars is f...or the time it has taken to get to the position we are at now, we are well over a year from when we started this dream home, to only having our slab recently put down, then to be told it will be a further 2-3 weeks before they put the soak wells in, and could be another 6 months before we even see a brick layer on site, it is very frustrating to see houses on your street virtually at lock up, and yours is a concrete pad, just looking forward to seeing our house progress further and being able to call it MY HOME.
The reviewer stated that an incentive was offered for this review
If you have rural don’t GO homes
Having signed up last year just before COVID hit we where fully understanding of the delays not only with banks but also builders. The sales consultant was amazing if only the same could be said about GO homes. Fast forward to September/ October everything ready to go except we haven’t gone any where. The lack of communication and sheer frustration with the build has got to the point we are considering changing builders. Prior to signing up we where assured a house on a rural property had been done before. We asked again if we needed to start ...certain earthworks, building envelopes etc we where assured no they would do it. We where privy to numerous emails bouncing between different people each with no understanding of how to obtain the building envelope which I might add my husband had to do the engineering drawings for, the building envelope by GO homes had the wrong orientation. My husband took ownership and went to the council with the application. We also started to clear the block as nothing was happening. We asked to atleast do are Prestart in one day as my husband works away and I work shift work. We where told “we have over 400 clients” how fantastic to feel so undervalued! did I mention we signed up a year ago? We honestly have absolutely no faith in this process. We are having phone calls ignored, emails not replied to. We are completely disheartened by the whole experience. I honestly have lost the complete excitement of building with Go homes because of the sheer lack of communication, being treated as a number, and because we are not building on a “stock standard” block of land and the inexperience around this. After reading other reviews I’m am extremely worried that this build will be a nightmare from beginning to end, at this rate my husband will start building our home... UPDATE 27 July 2021 so we still do not have a definitive slab down date let alone any thing else. We have done prestart and that is all since I last wrote our review. Please do not be fooled by the “ritzy” show room it is a smoke screen to an absolute appalling building company. Emails and phone calls still are not replied to. We have cleared are land which in its self was a absolute nightmare as go homes supplied a company with NO knowledge of the area are land is in. We had to hire someone privately to do a competent job! 18 months since signing and still no house pad or schedule WOW. Thanks GO homes for destroying are dream
Frustrating and a painful experience throughout the process, no commitment on commencement of Works.
No commitment on commencement of work after 6 months of signing the contract and 12 months from signing the prelim contract. No transparency, poor communication and no commitment to any work are only a few out of many other trade-offs. Also, look out for other companies they shares resources with.
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Horrible experience and nowhere near finished
If you’re wanting to build a house I would suggest going elsewhere. I can’t comment on the company it’s self but the two people you do not want to deal with are [Names Removed]. I’d appreciate the names not being removed as they are stated in other reviews and people should know who to avoid.
From bad to worse this experience has been. Yes, we have ended up in the rush with everyone else wanting to build at the same time, but we actually started before the grants were around and we’ve given plenty of lenience around being patient in these busy...times. To start it all off, we signed up with Go Homes and paid our 3k deposit, then we were made to resign with an additional 10k added to our house price with no gain for us whatsoever. Then after we’ve signed (for the second time) we get our site works fee back. This doesn’t include a septic system, which we had previously asked about and was told it was all included, but now it’s not and that’s an extra 20k cost to us at the end of the build. Also the track they had decided to make to our house goes straight through big beautiful trees that they would then need to cut down, yet there is already a track that is plain to see that goes around the trees.
Had enough and not even at construction stage yet..
Our first impressions of Go Homes was outstanding. We started our journey with a wonderful sales representative who went out of his way to help us start our building process.
Then we moved to our Pre-Start appointment with great excitement. We were well prepared for this meeting but unfortunately the same can not be said about our contract administrator. From this point our journey went sour.
We made sure all of our quotations that was asked for ( Tiles, carpets, blinds, kitchen cabinets and countertops) was done in advance but it seemed that...they were not even looked at. The CA was not prepared. We walked out of that meeting feeling extremely confused and worried. It seemed like she had very little knowledge of the Company and it's products. The lack of correspondence was shocking, waiting a week on occasions just for a response on a question. Just to mention a few things: We asked if we can change the 900mm oven to 2 X 600mm ovens. One week she said yes with no additional cost, the next week no, we need to pay $1579.
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Questions & Answers
Hi Go homes,
What is the meaning of your 6+ months time frame to get the brickwork done?
Can you please explain because I don't seem to get an answer when I ask the "right person".
Thanks in advance for your reply.
Thanks for the question Freddy,
Currently the industry is experiencing a shortage of labour and materials - this is having a large affect on availability of brick trade.
We are experiencing in some areas of the metro area up to a 6 month delay for a trade allocation from the slab down stage of the build.
- GO Homes team
Thanks for the quick reply.
How long then from the bricky allocation to the actual brick works?
What it the time frame for this?
Thanks in advance for your reply.
I would just like to double check your job number.
Once you clarify your job number, we can check your job file and provide you with more information.
- GO Homes team
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
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