From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
Reviewer Photos & Videos
Build with Go Homes
We decided it was time to downsize and planned to build a house, to suit our needs. After talking to a few builders we signed with Go Homes. Our sales consultant Ahmed was very helpful in recommending a design and customising the plan based on our needs and budget. Ahmed went out of his way to help us with any issues we had and went to great lengths to help obtain the Government Building Grant. Ahmed was accommodating and professional, we would recommend GO homes.
Ahmed is an asset to your company.
Great quality for great price!
We had amazing costumer service from the beginning and throughout the process. Great team, issues were dealt with in a fast and polite manner. Companies that work alongside GO Homes are amazing as well!
Very satisfied with the results! They went far and beyond to help us build our first home.
Amazing customer service
Being first time home builders it can be challenging and difficult to know which direction to head in and know you are supported. Jatin at Go Homes has been extremely supportive and helpful during our journey so far, we feel really lucky to have such a great consultant by our side. We can’t wait for our final results!
Happy first home owner
From the moment we signed up with Neil Boyd it has been absolutely amazing. He helped us figure out what we wanted and how we could best achieve it. He was very quick to give us feedback on the cost of variations which definately helped us with the planning. We we were helped by Shaye as our contract administrator and she was absolutely all over the job, always having quick replies to our questions and always kind. She made it all very easy. Then COVID hit and our prestart meeting didnt go as per plan and had to be done over the phone due to re...strictions. I really feel like because of this we missed out on a lot of options and there definately is a few things I wouldve done differently if I was given the option. Our prestart only took a few hours and we felt very pushed to sign off on it. After this the building began and I do have to say Cassie (Construction consultant) and James (builder) did an absolute amazing job and we are very happy with the quality of our home. Any minor issues were solved very quickly. And the build finished nicely in time before Christmas. Thank you so much to all people I have mentioned in this review to make building our first home almost stress free and thank you Neil for the housewarming gift.
Slab down for 9 weeks and still no bricks up
Signed my contracts in June and got My slab poured on the 7th of October and I’m still waiting for a brick layer to start. Also trying to get info and updates from my construction consultant is like pulling teeth! Not happy at this stage that’s for sure! Everything pre construction was great. I know things are crazy at the moment with the building industry, but some progress would be great!
Has been a long journey to signed contracts in the pre- construction phase due to this grant incentive environment that we are currently in causing significant delays and frustrations! However the sales consultant Gail from GO Homes was exceptional in always being there to answer all queries I had and explained rationale behind what was happening and why which I thoroughly appreciated. Communication is key and setting expectations is crucial to an overall happy customer experience which I could not fault her. She was also instrumental in helping me finalise my house design which is fit for purpose.
Receive up to 3 quotes with ProductReview.com.au
Experience with Go Home so far!!
On the very first time we met Tallal, he was fully able to understand our design requirements and budget. He immediately worked out estimate costs for a design that we would love and suit our pockets. He is very helpful & has a good knowledge on products which gives him the ability to advise on any changes with minimal cost. We received excellent professional service and great advice in every respect. Now we are excited and looking forward to building our new home with Go Homes.
Great quality home!
Overall good experience with GO Homes. Neil Boyd was fantastic in helping me navigate the initial phases of the build and with securing my land. He also was a great help in guiding me with choosing the lovely design for my new home! There were some issues during construction which the company acknowledged and in the end did a good job of managing them :)
Smooth and Pleasant Overall Experience
From the moment I met with Neil Boyd (Go Homes House & Land Specialist) at the display house in Calleya Estate, I was sold. He was so easy going, all communication exchanged was prompt and efficient, and was very helpful in providing professional suggestions. I would highly recommend going through him.
Throughout the building process, I was frequently updated on the progress of the build. Very impressed with the speed of completion and finishing quality. Love the generous gift from Neil as well (washing machine!) perks of being his client.
Great experience with go homes
Built my first home with go homes, construction was good and Dident run into any major problems, would definitely recommend go homes to any first home buyer.
Very good experience with the bgc team they were a great help all the way through the build and kept me updated all the time.
Receive up to 3 quotes with ProductReview.com.au
Our sales rep Mike was incredible in helping us build our ideal first home and we could not be more thankful for all his help. There were a few delays and disputes, but Mike and the team resolved them instantly. Katherine and Shaye in admin were tremendous from the get go in guiding us through the process.
The construction process was made easy thanks to Deb and our site supervisor Mark, who were both just sensational throughout the entire build. Their experience and expertise was second to none and we couldn't be happier with the result of the house. I would highly recommend GoHomes and put it in the same category as Redink Homes.
Thanks again to the team,
Cam & Lizzy
First home bliss
My partner and I just built our first home with Go Homes, which was such a positive experience! Neil Boyd got us a great house and land package deal in the estate we wanted. He even bought us a dish washer as a house warming gift, which was lovely! It felt good to have a team behind us that listened to what we needed rather then focusing on how much money they will make. From pre-start through to construction and PCI all team members were honest, supportive and worked diligently to meet our needs. The build was smooth, and within the 6 month ti...me frame. PCI only had cosmetic issues which were easily fixed. Overall we had a great experience building with Go Homes, and have recommended the company to friends and family. We got so many inclusions in our package and are loving all the top quality appliances.
Pre-start was good however there were some things which we were told were free upgrades but our sales rep told us we had to pay for. Told them we saw the flyers in their homeroom and they stopped trying to get us to pay for the free upgrade. (I would say this isn't a reflection of the company but an individual).
The build went smoothly, there were a few small issues but when I sent a request about it they were rectified in a timely manner.
The brickie was rude, during the first meeting. 1 wall was extremely out and he told me "It's a damn wal...l". The wall was pulled down and rebuilt. During PCI a lot of small things were not picked up, but were only picked up due to my hiring a building inspector. Structurally my house is sound. Cost was good and what I paid for.
Receive up to 3 quotes with ProductReview.com.au
Not a good experience
Home Design Name is Fernleigh
Building Approval Permit Number is BP18/0915
- Helpful rep, listened to our needs and suggested perfect floorpan for us.
- Build completed within promised timeframe of 6 months.
- Site supervisor acts in time....CONS: - Terrible pre-start experience. Our consultant [name removed] was so impatient she sighed on us the whole time while we were trying to make decisions. She didn't have the patience to help us with making selections nor made suggestions on additions for our home. It felt like we were rushed to make decisions so that her job is over and done with. We just felt so pressured and uneasy the whole time! - GO homes didn't provide us any information about what to prepare and look for prior to prestart. So when we were there, the prestart lady didn't want to help us and acted like we should know everything. SO while we scramble through products trying to discuss between each other, going on google to search for product information, she sat there at her computer sighing the whole time and making us feel stupid. - Admin [name removed] is TERRIBLE. They got our name spelt wrong the whole time, which we didn't mind at first, but they asked us to check if our information on the contract was correct, which our names weren't so we informed them, and they ignored it, continue on making variations of names for us in all emails and all contracts!!!!! HORRIBLE! When we finally met at the prestart to sign the contract, [name removed] was horribly rude to us and acted like we owed her and that her job is forced upon her. - Site supervisor a. Aircon was not blowing air at all even though it was on the highest setting, but site supervisor insisted there is air! We argued about it, ended up holding up a tissue against the aircon just to prove our point. He said he'd try, but he insisted there's strong air flow, but ended up getting it fixed and the air flow now is much stronger. Overall, it was disappointing and the process was very tiring because the customer had to do their job. I honestly hope you take our feedback seriously as these takes time to typed out. I could just let it slide and let you make the same mistakes again and again. Look us up on your system, you'll know I am not even exaggerating for abit. They all happened! Building companies are so competitive nowadays, other companies have better customer support then go homes as I heard from my friends who are also building, I'll recommending everyone against going for go homes anymore.
Positive First Time Build Experience
GO Homes right from the outset was willing and happy to work with us on the design and budget aspects that we were wanting in our home resulting in a home that is uniquely ours. In doing this GO Homes liaised with our local council on many issues to achieve what we were wanting and to problem solve any anomalies that arose in areas such as site works and boundaries. Our pre-build process did take longer than expected however we realise this is because of the things we were requesting and changing. The admin staff are always friendly and helpful.... The online portal for pre-selections was great and really helped create colour schemes. We did feel that out pre-start experience fell a little short but only due to the consultant having to leave because of illness, it was an unforeseen circumstance. Our building supervisor had a high expectation and standard for inspecting works completed and seeked the best solutions to any issues/complications, his only concern was handing over a house that we were happy with and met all standards. We did run into a slight oversight in our retaining wall which was identified after handover, the team were quick to address this and apply the most practical fix. Our final cost was unchanged from what was signed off and overall GO Homes delivered us a home that we are proud to call ours.
Questions & Answers
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
Hi Tom, we have sent an email to the address provided. Thank you!
Get an answer from our members and GO Homes representatives
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.