From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
Reviewer Photos & Videos
Worst Company to Build House with
I would like to Share with all of you my First Home Building Experience that I have with BGC -GO homes.I met Sales rep at Aveley Display home and after going through few plans finally get one suited our needs.Sales rep recommended their in house Broker who initially seems to be alright but 3 months passed while we were waiting for Land titles and he never applied for the Loan.After lots of hassle we ended up going through our own Broker and signed the Building Contract in Mid of Nov.Now the time came to chase BGC Admin team to get a Pre-start d...ate.Which was kind of a nightmare because they were so busy that we ended up getting a date in Jan 2021 we had Finance Approved,Land titled and even Building Permit issued within 45 working days time-frame After keep on asking them they still held our File in Scheduling for almost 7 weeks and finally in mid March we get into the Construction Phase by then we were so exhausted by third class Customer Service but thought things will improve and will be swift from now on but we didn't know that this was the start of a long never ending Horrible Journey with this Greedy,useless Company for whom we were just another number as all other clients.Slab Poured in April and then was informed by Construction Consultant that there is 3 months wait for Brick team to start due to Trade shortage then it changed to 6 plus months.We were do depressed and there was no way out then while discussing this Our Construction Consultant advised to find and nominate own Brickie and that would make Construction quicker.We tried and took us a while to find someone who agreed to work for BGC as most of the tradies said big no straight away.Finally Brick Work started by then we had Construction Consultant changed and also 3 Supervisors changed too.All other Houses in the Surrounding were started after or with us were getting near to Completion. BGC Sent September Construction update email which shows the timeline for different Building stages and as per that it was seems to be pretty straight forward journey from now on but Guess what we got a call for Price rise and blaming Material and Trade Shortage for that.Although we could have challenged it and won it through Building and Energy Commission we got an email from the GM requesting to get onto some amicable solution with mutual agreement and as per the current market situation with the good heart we agreed to pay half of it.No Progress since than.Timber delivered 5 weeks ago and been sitting there after keep on asking them multiple times just got replied that currently waiting for Roof Carpenter and don't have ETA.Now,we can't understand if this a Construction Company or a Circus Company.They are most useless in every part of Building Journey.We won't even advise our enemy to go through this Company.They have turned our first home Building experience into the worst nightmare of our life.They don't have any self respect and they have signed far more Contracts than their Service Capacity and now they don't care about their Clients.All of us are just numbers for them.Don't know how long more we have to cope up with this unacceptable service.My advise to every one is to stay far away from GO Homes or other BGC Companies they share resources with.They have a potential to destroy your peaceful life and when you speak to the Sales Guy he still claims that this is the best Company and you are still in Win Win situation which is such an inhuman attitude.
All started great didn’t have any complaints but If you are looking at building a house and don’t want to get surprise bills of $10,000 after you have got finance and signed all contracts then do not go with go homes or any other builders run by BGC. I have also heard of a lot more people this has happened to. They are a complete disgrace and I can’t tell you enough to stay away
Unfortunately I am locked in with these guys
(BGC) Go Homes = STAY AWAY
So you've Googled 'Go Homes', your thinking of building with them after being enticed by their prices and designs.... Short review STAY AWAY!!!
Go Homes starts the process with poise and blew most of the competitors away with their pricing and inclusions, please heed my warning and stay away from them, from what I have seen first hand the quality is good without complains by friends who have used them on the finished product,
however after they have been taken over by BGC they have been appalling, we were waiting 6 months just to get a prestar...
One of the worst company to deal with.
Building house with them.
I am very unhappy.
I signed PWA in April 2020 everything was finalize. But after signing the PWA they started giving me shocks one after the other . I am building home first time so I did not have much experience about the building companies. In the first 12 months , they were keep compressing my home design.
When signed papers house price was different, but after 6 months suddenly they gave me a new price for the new building contract which was increased by $16000. They played t...he trick and cheated me. I flighted with them to issue the contract otherwise I still struggle to get contract out . They were keep pushing my file behind and Go homes manager switched off his phone and never replied my emails in this period of time. This is how they treat with their clients. After 4 months of signing the contract, they again reduce the alfresco size without asking me. I was scared they are keep decreasing my house size without asking me and increasing price. I do not know how much time they will take to build my house. Do not build with them. There are so many good building companies in the market they will charge you little bit extra money but they build your quality home and on time.
New home / slow build
The building journey for us started July 2020, from meeting up with [Name Removed] to actually picking a design we fell in love with, all through the process at the beginning to now, [Name Removed] & [Name Removed] could not have done enough for us, from changing the design to suit our needs, the interior design we changed, had quotes for this quotes for that, they were on hand whenever we wanted to discuss the plans further, and finally we signed up, the score I have given is not for them, they would get a 5 stars from me, but the 3 stars is f...or the time it has taken to get to the position we are at now, we are well over a year from when we started this dream home, to only having our slab recently put down, then to be told it will be a further 2-3 weeks before they put the soak wells in, and could be another 6 months before we even see a brick layer on site, it is very frustrating to see houses on your street virtually at lock up, and yours is a concrete pad, just looking forward to seeing our house progress further and being able to call it MY HOME.
We are up to week 36 of our build and we haven’t even reach lock up yet. It’s so frustrating watching all these other BGC and Go Homes builds that are going faster then ours. Our slab was poured December 2020.
When we had our plate high meeting (9-6-21) the site Supervisor said the roof would be on in two weeks and he anticipated that we would be moving in late September early October(depending on delays)!
Well The roof went on 5-8-21 and we haven’t even reached lock up! (15-8-21) when I emailed to say when lock up with be the response was en...
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If you have rural don’t GO homes
Having signed up last year just before COVID hit we where fully understanding of the delays not only with banks but also builders. The sales consultant was amazing if only the same could be said about GO homes. Fast forward to September/ October everything ready to go except we haven’t gone any where. The lack of communication and sheer frustration with the build has got to the point we are considering changing builders. Prior to signing up we where assured a house on a rural property had been done before. We asked again if we needed to start ...certain earthworks, building envelopes etc we where assured no they would do it. We where privy to numerous emails bouncing between different people each with no understanding of how to obtain the building envelope which I might add my husband had to do the engineering drawings for, the building envelope by GO homes had the wrong orientation. My husband took ownership and went to the council with the application. We also started to clear the block as nothing was happening. We asked to atleast do are Prestart in one day as my husband works away and I work shift work. We where told “we have over 400 clients” how fantastic to feel so undervalued! did I mention we signed up a year ago? We honestly have absolutely no faith in this process. We are having phone calls ignored, emails not replied to. We are completely disheartened by the whole experience. I honestly have lost the complete excitement of building with Go homes because of the sheer lack of communication, being treated as a number, and because we are not building on a “stock standard” block of land and the inexperience around this. After reading other reviews I’m am extremely worried that this build will be a nightmare from beginning to end, at this rate my husband will start building our home... UPDATE 27 July 2021 so we still do not have a definitive slab down date let alone any thing else. We have done prestart and that is all since I last wrote our review. Please do not be fooled by the “ritzy” show room it is a smoke screen to an absolute appalling building company. Emails and phone calls still are not replied to. We have cleared are land which in its self was a absolute nightmare as go homes supplied a company with NO knowledge of the area are land is in. We had to hire someone privately to do a competent job! 18 months since signing and still no house pad or schedule WOW. Thanks GO homes for destroying are dream
House of horrors
Well it took 10 months for the slab down the bricklayer started 5 weeks ago as he was laying the bricks I mentioned about the flashing /damp course termite barrier , I also emailed Go Homes about it but never had a reply. Now they are cutting the bricks out of the bottom row of a 31 course high wall 24 meters long. This is absolutely heartbreaking, The garage door was to low which has been rectified they haven’t installed the tie down rods in the garage. I have had to go to a building inspector now to get a report 5 weeks the bricklayer has bee...n here and we haven’t got half of a 3x2 on a cottage block built yet. I can only warn you to stay well away from this bunch of thieves $285.000 of heart breaking misery an update they are going to pull the wall down we checked the other side the damp course is 6 courses high so the half a house that’s taken 5 weeks to build half of that half is now going to be pulled down, they put all the bricks back in but only put the flashing at the ends were you can see it somebody broke holes in the wall guess what no flashing. This company has cost us thousands and they don’t give a crap /30th June We will hand you over a beautiful house they told me that went to the tip well it doesn’t get any better I paid for an upgrade to the 3 toilets but now they are not available any more so I have to accept the toilets they are providing I’ve been told they are the standard ones but I paid for the upgrade but won’t get a credit. 24 July well they built the two pillars on the front of the house at 390mm then they realised that they should be 490mm so they wrapped another skin of bricks on them so when it gets rendered it will crack not only that but they are miles out of square check photos.we thought when we got to construction it would be easier but no the greed driven salesman with his lies deception and incompetence has cost us thousands .My neighbour kindly let this lot remove the fence and put up a temporary one as we are building on the boundary SIX MONTHS AGO I can understand why he is not impressed every time the wind gets up it’s flapping and banging, But does GO Homes care I don’t think so
Extremely painful experience with Go Homes
I have been a loyal customer of Go Homes and has built 5 times and made 2 referrals. However, I am extremely disappointed with the company. I have been waiting for the landscaping (part of the package) to be completed. I have multiple answers from different Go Homes employees for the start date of landscaping:
- Contract Admin [Name Removed]- landscaping to start on 31st May
- reply from the Go Homes Portal (Customer care) - 4th of June
- reply from the supervisor that landscaping will start early June
Finally Go Homes has informed us that th...e landscaping will be done on 18th June. However, on 21st June, my property manager told me nothing has been done yet again. I was devastated by all these lies after lies. I have been communicating with Go Homes since 10 June on this issue. The whole landscaping is poorly organised and the communication has been horrible. Nobody has even bothered to update us that the landscaping date is not done. The delay is causing many issues to me including my future tenant has to choose another place to live as the place is not ready. I am losing rental income every week. I desperately need help!!! Look at the images, they look like rubbish dump rather than a newly built home!
Frustrating and a painful experience throughout the process, no commitment on commencement of Works.
No commitment on commencement of work after 6 months of signing the contract and 12 months from signing the prelim contract. No transparency, poor communication and no commitment to any work are only a few out of many other trade-offs. Also, look out for other companies they shares resources with.
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Horrible experience and nowhere near finished
If you’re wanting to build a house I would suggest going elsewhere. I can’t comment on the company it’s self but the two people you do not want to deal with are [Names Removed]. I’d appreciate the names not being removed as they are stated in other reviews and people should know who to avoid.
From bad to worse this experience has been. Yes, we have ended up in the rush with everyone else wanting to build at the same time, but we actually started before the grants were around and we’ve given plenty of lenience around being patient in these busy...times. To start it all off, we signed up with Go Homes and paid our 3k deposit, then we were made to resign with an additional 10k added to our house price with no gain for us whatsoever. Then after we’ve signed (for the second time) we get our site works fee back. This doesn’t include a septic system, which we had previously asked about and was told it was all included, but now it’s not and that’s an extra 20k cost to us at the end of the build. Also the track they had decided to make to our house goes straight through big beautiful trees that they would then need to cut down, yet there is already a track that is plain to see that goes around the trees.
Lack of professionalism and poor customer service
Lacks of professionalism, transparency, organisation and customer service. Delays at every turn, lacks of accurate communication and just poor performance all round. They hide any feedback that does not paint them in a good light. Take long time to response you. No progress since the first PCI when house is nearly ready for hand over.
Had enough and not even at construction stage yet..
Our first impressions of Go Homes was outstanding. We started our journey with a wonderful sales representative who went out of his way to help us start our building process.
Then we moved to our Pre-Start appointment with great excitement. We were well prepared for this meeting but unfortunately the same can not be said about our contract administrator. From this point our journey went sour.
We made sure all of our quotations that was asked for ( Tiles, carpets, blinds, kitchen cabinets and countertops) was done in advance but it seemed that...they were not even looked at. The CA was not prepared. We walked out of that meeting feeling extremely confused and worried. It seemed like she had very little knowledge of the Company and it's products. The lack of correspondence was shocking, waiting a week on occasions just for a response on a question. Just to mention a few things: We asked if we can change the 900mm oven to 2 X 600mm ovens. One week she said yes with no additional cost, the next week no, we need to pay $1579.
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The best part of our build experience with go homes was the saleman [Name Removed], he gave 110%. Unfortunatley the rest of the process was terrible, from trying to get information from the construction consultant and the site supervisor to the appalling finishes. Its been a long journey and at 34 weeks from pad down we're not at handover yet.
Good for low cost seeker
- online portal makes thinks handy: your past, current (including photos) and future progress are tracked here, all documents are uploaded here and contact list, you can make selections here as well and visualize it using 3D model.
-project admin emails and contact you every time when new stage is completed.
-personally, I haven't really built with others but I am happy with the price.
-easy to access main office in Perth city with parking provided
-I enjoyed service form my sales manager [name removed]. Building manager is skilled and nice....BAD: - It is not really bad for those only after low price but don't mind the options provided. You really don't have much choices for hardwares, almost everything cost extra. - This is the most important part, you need to be really really patient and forgiving between the period after you signed the contract and commence of your home construction. Things can be quite annoying. I mean, to be realistic, low cost doesn't always come with the best service, as long as the house is good to live in at the end.
Questions & Answers
Hi Go homes,
What is the meaning of your 6+ months time frame to get the brickwork done?
Can you please explain because I don't seem to get an answer when I ask the "right person".
Thanks in advance for your reply.
Thanks for the question Freddy,
Currently the industry is experiencing a shortage of labour and materials - this is having a large affect on availability of brick trade.
We are experiencing in some areas of the metro area up to a 6 month delay for a trade allocation from the slab down stage of the build.
- GO Homes team
Thanks for the quick reply.
How long then from the bricky allocation to the actual brick works?
What it the time frame for this?
Thanks in advance for your reply.
I would just like to double check your job number.
Once you clarify your job number, we can check your job file and provide you with more information.
- GO Homes team
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
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