From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
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Excellent customer service
I have started my journey of building a house with GO Homes and so far I received excellent customer service.
Tallal in particular has been very helpful and presented me with a great offer. I'm very pleased during these early stages and look forward to my journey with Go Homes.
My partner & I have recently reached out to GO Homes in search of our dream home. In return we were met with Tallal, who has looked after us completely and has made everything possible to gain an amazing plan to our exact specifications as well as a wonderful process forward. If you are wondering what company to go with, I highly recommend giving GO Homes a try.
If you have rural don’t GO homes
Having signed up last year just before COVID hit we where fully understanding of the delays not only with banks but also builders. The sales consultant was amazing if only the same could be said about GO homes. Fast forward to September/ October everything ready to go except we haven’t gone any where. The lack of communication and sheer frustration with the build has got to the point we are considering changing builders. Prior to signing up we where assured a house on a rural property had been done before. We asked again if we needed to start ...certain earthworks, building envelopes etc we where assured no they would do it. We where privy to numerous emails bouncing between different people each with no understanding of how to obtain the building envelope which I might add my husband had to do the engineering drawings for, the building envelope by GO homes had the wrong orientation. My husband took ownership and went to the council with the application. We also started to clear the block as nothing was happening. We asked to atleast do are Prestart in one day as my husband works away and I work shift work. We where told “we have over 400 clients” how fantastic to feel so undervalued! did I mention we signed up a year ago? We honestly have absolutely no faith in this process. We are having phone calls ignored, emails not replied to. We are completely disheartened by the whole experience. I honestly have lost the complete excitement of building with Go homes because of the sheer lack of communication, being treated as a number, and because we are not building on a “stock standard” block of land and the inexperience around this. After reading other reviews I’m am extremely worried that this build will be a nightmare from beginning to end, at this rate my husband will start building our home... UPDATE 27 July 2021 so we still do not have a definitive slab down date let alone any thing else. We have done prestart and that is all since I last wrote our review. Please do not be fooled by the “ritzy” show room it is a smoke screen to an absolute appalling building company. Emails and phone calls still are not replied to. We have cleared are land which in its self was a absolute nightmare as go homes supplied a company with NO knowledge of the area are land is in. We had to hire someone privately to do a competent job! 18 months since signing and still no house pad or schedule WOW. Thanks GO homes for destroying are dream
Thank you Go Homes!
We had a great experience building with Go Homes and are very happy with the finished product. We have now been in our home for 6 months and can’t fault the overall quality.
Our liaisons, from sales to construction, were always on hand to answer our questions and they kept informed throughout the whole process.
A special mention to our Prestart Consultant and Site Supervisor who went above and beyond.
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House of horrors
Well it took 10 months for the slab down the bricklayer started 5 weeks ago as he was laying the bricks I mentioned about the flashing /damp course termite barrier , I also emailed Go Homes about it but never had a reply. Now they are cutting the bricks out of the bottom row of a 31 course high wall 24 meters long. This is absolutely heartbreaking, The garage door was to low which has been rectified they haven’t installed the tie down rods in the garage. I have had to go to a building inspector now to get a report 5 weeks the bricklayer has bee...n here and we haven’t got half of a 3x2 on a cottage block built yet. I can only warn you to stay well away from this bunch of thieves $285.000 of heart breaking misery an update they are going to pull the wall down we checked the other side the damp course is 6 courses high so the half a house that’s taken 5 weeks to build half of that half is now going to be pulled down, they put all the bricks back in but only put the flashing at the ends were you can see it somebody broke holes in the wall guess what no flashing. This company has cost us thousands and they don’t give a crap /30th June We will hand you over a beautiful house they told me that went to the tip well it doesn’t get any better I paid for an upgrade to the 3 toilets but now they are not available any more so I have to accept the toilets they are providing I’ve been told they are the standard ones but I paid for the upgrade but won’t get a credit. 24 July well they built the two pillars on the front of the house at 390mm then they realised that they should be 490mm so they wrapped another skin of bricks on them so when it gets rendered it will crack not only that but they are miles out of square check photos.we thought when we got to construction it would be easier but no the greed driven salesman with his lies deception and incompetence has cost us thousands
Extremely painful experience with Go Homes
I have been a loyal customer of Go Homes and has built 5 times and made 2 referrals. However, I am extremely disappointed with the company. I have been waiting for the landscaping (part of the package) to be completed. I have multiple answers from different Go Homes employees for the start date of landscaping:
- Contract Admin [Name Removed]- landscaping to start on 31st May
- reply from the Go Homes Portal (Customer care) - 4th of June
- reply from the supervisor that landscaping will start early June
Finally Go Homes has informed us that th...e landscaping will be done on 18th June. However, on 21st June, my property manager told me nothing has been done yet again. I was devastated by all these lies after lies. I have been communicating with Go Homes since 10 June on this issue. The whole landscaping is poorly organised and the communication has been horrible. Nobody has even bothered to update us that the landscaping date is not done. The delay is causing many issues to me including my future tenant has to choose another place to live as the place is not ready. I am losing rental income every week. I desperately need help!!! Look at the images, they look like rubbish dump rather than a newly built home!
Best sales consultant so far!
I can't say much about the build as yet because we are not yet at that stage (I will give a review again once we get to that stage), but my review at this point is solely on our sales agent Puneet who has been absolutely impeccable. He replies to emails swiftly no matter the time and has been a dream to communicate with. He has been professional, transparent and effecient from the day we first walked in to that display home . I only hope that the rest of our journey and the rest of the team we will deal with , Will be as great as Puneet has been because he has set the bar VERY high. Thank you Puneet. GO Homes is very lucky to have you in their team!
Frustrating and a painful experience throughout the process, no commitment on commencement of Works.
No commitment on commencement of work after 6 months of signing the contract and 12 months from signing the prelim contract. No transparency, poor communication and no commitment to any work are only a few out of many other trade-offs. Also, look out for other companies they shares resources with.
Outstanding service. Very impressed
From the time my husband and I decided to build a home, Puneet Goel, New Homes Consultant, has been such an incredible blessing to us. Puneet located the perfect block for us - in the right location, a fantastic corner block and not too small. Having no building experience, Puneet has enthusiastically assisted us to select the most appropriate plans, going above and beyond the call of duty, meeting with us in the evening and spending hours advising and assisting us with his expert selections. We could not be more impressed with his competency a...nd efficiency - responding to emails and liaising with the developer on our behalf within minutes, facilitating our securing finance through his most adept contacts, following up continually. It is an absolute pleasure working with Puneet. He is very professional, experienced, knowledgeable, friendly and helpful. We are fortunate to have him as our representative. We highly recommend Puneet. He is an outstanding asset to GoHomes.
Perfect choice - Quality build and reasonable pricing
We chose Go Homes after considering 5-6 other builders. We primarily chose Go Homes because of the Sales consultant - Neil Boyd. We cannot be happier in making that decision. Neil is a world class professional and extremely helpful. Neil educated us about all phases of the building process and was just a phone call away whenever we wanted , whatever be the reason and time. He accommodated all changes that we requested for.
PreStart day - stressful as it can be. Meeting with the electrical dept was also on the same day.
Construction period - It...
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If you're wanting to feel valued build here!!
I had a wonderful time building with Go Homes!! Tallal Marouff was my builder and he guided me not only professionally but also personally in my journey of building my first home. I felt like I was his highest priority and like I was the only client he had even though I knew he had many. Tallal helped me have a stress free journey and I am extremely grateful for his work and character. I would highly recommend Tallal to my friends and family! Please carefully consider GO Homes when building your dream home!
Horrible experience and nowhere near finished
If you’re wanting to build a house I would suggest going elsewhere. I can’t comment on the company it’s self but the two people you do not want to deal with are [Names Removed]. I’d appreciate the names not being removed as they are stated in other reviews and people should know who to avoid.
From bad to worse this experience has been. Yes, we have ended up in the rush with everyone else wanting to build at the same time, but we actually started before the grants were around and we’ve given plenty of lenience around being patient in these busy...times. To start it all off, we signed up with Go Homes and paid our 3k deposit, then we were made to resign with an additional 10k added to our house price with no gain for us whatsoever. Then after we’ve signed (for the second time) we get our site works fee back. This doesn’t include a septic system, which we had previously asked about and was told it was all included, but now it’s not and that’s an extra 20k cost to us at the end of the build. Also the track they had decided to make to our house goes straight through big beautiful trees that they would then need to cut down, yet there is already a track that is plain to see that goes around the trees.
Lack of professionalism and poor customer service
Lacks of professionalism, transparency, organisation and customer service. Delays at every turn, lacks of accurate communication and just poor performance all round. They hide any feedback that does not paint them in a good light. Take long time to response you. No progress since the first PCI when house is nearly ready for hand over.
Tallal has helped me through my journey of building my house. We are currently in the first quarter of building and it has been amazing and super helpful :) All involved have helped with every step of the way and how really understood my financial situation and have spoken with me about absolutely everything! Thanks to Tallal and the go homes team! I can’t wait to get into my new home!
Had enough and not even at construction stage yet..
Our first impressions of Go Homes was outstanding. We started our journey with a wonderful sales representative who went out of his way to help us start our building process.
Then we moved to our Pre-Start appointment with great excitement. We were well prepared for this meeting but unfortunately the same can not be said about our contract administrator. From this point our journey went sour.
We made sure all of our quotations that was asked for ( Tiles, carpets, blinds, kitchen cabinets and countertops) was done in advance but it seemed that...they were not even looked at. The CA was not prepared. We walked out of that meeting feeling extremely confused and worried. It seemed like she had very little knowledge of the Company and it's products. The lack of correspondence was shocking, waiting a week on occasions just for a response on a question. Just to mention a few things: We asked if we can change the 900mm oven to 2 X 600mm ovens. One week she said yes with no additional cost, the next week no, we need to pay $1579.
Questions & Answers
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
Hi Tom, we have sent an email to the address provided. Thank you!
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