From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
Reviewer Photos & Videos
Worst Company to Build House with
I would like to Share with all of you my First Home Building Experience that I have with BGC -GO homes.I met Sales rep at Aveley Display home and after going through few plans finally get one suited our needs.Sales rep recommended their in house Broker who initially seems to be alright but 3 months passed while we were waiting for Land titles and he never applied for the Loan.After lots of hassle we ended up going through our own Broker and signed the Building Contract in Mid of Nov.Now the time came to chase BGC Admin team to get a Pre-start d...ate.Which was kind of a nightmare because they were so busy that we ended up getting a date in Jan 2021 we had Finance Approved,Land titled and even Building Permit issued within 45 working days time-frame After keep on asking them they still held our File in Scheduling for almost 7 weeks and finally in mid March we get into the Construction Phase by then we were so exhausted by third class Customer Service but thought things will improve and will be swift from now on but we didn't know that this was the start of a long never ending Horrible Journey with this Greedy,useless Company for whom we were just another number as all other clients.Slab Poured in April and then was informed by Construction Consultant that there is 3 months wait for Brick team to start due to Trade shortage then it changed to 6 plus months.We were do depressed and there was no way out then while discussing this Our Construction Consultant advised to find and nominate own Brickie and that would make Construction quicker.We tried and took us a while to find someone who agreed to work for BGC as most of the tradies said big no straight away.Finally Brick Work started by then we had Construction Consultant changed and also 3 Supervisors changed too.All other Houses in the Surrounding were started after or with us were getting near to Completion. BGC Sent September Construction update email which shows the timeline for different Building stages and as per that it was seems to be pretty straight forward journey from now on but Guess what we got a call for Price rise and blaming Material and Trade Shortage for that.Although we could have challenged it and won it through Building and Energy Commission we got an email from the GM requesting to get onto some amicable solution with mutual agreement and as per the current market situation with the good heart we agreed to pay half of it.No Progress since than.Timber delivered 5 weeks ago and been sitting there after keep on asking them multiple times just got replied that currently waiting for Roof Carpenter and don't have ETA.Now,we can't understand if this a Construction Company or a Circus Company.They are most useless in every part of Building Journey.We won't even advise our enemy to go through this Company.They have turned our first home Building experience into the worst nightmare of our life.They don't have any self respect and they have signed far more Contracts than their Service Capacity and now they don't care about their Clients.All of us are just numbers for them.Don't know how long more we have to cope up with this unacceptable service.My advise to every one is to stay far away from GO Homes or other BGC Companies they share resources with.They have a potential to destroy your peaceful life and when you speak to the Sales Guy he still claims that this is the best Company and you are still in Win Win situation which is such an inhuman attitude.
Great Preconstruction Service
We signed up with GO Homes June 2021 and Neil Boyd was very helpful with finding us the right land. He made the process super easy and kept great communication. Our prestart consultant Jasmin was also spectacular, super helpful and lovely to deal with. Talked us through everything. Great service.
Very Happy Customer Currently in Construction Phase
I can only comment on prestart stage as we have just moved into Construction, but we have been INCREDIBLY happy with the service we have received. JT has been phenomenal, his communication has been open, honest & factual, taking us through everything and has answered every question we have had. We haven't had one complaint! We didn't receive any building grants so working within a budget was very important to us and JT worked with us to make sure what we wanted was within the budget. To add the cherry on top he has great banter and always has a smile on his face!! You the best JT thank you!!
A very happy customer
From the start to the end of our build, dealing with GO HOMES was a very pleasant experience. Our sales consultant Neil Boyd was very informative and honest. He was always there if we needed him. Also our site supervisor was very helpful addressing all our concerns. We would definitely recommend GO HOMES to family and friends.
Good service sales consultant went above and beyond
Build was managed well.So far build quality has been good at slab stage now awaiting bricks.
Had a few issues that were resolved in a timely manner just usual things such as setbacks of boundary vs plan i was after etc final costs came in good exactly what was expected my sales consultant tallal was excellent and went above and beyond
Good service and smooth process GoHomes
Go Home's sales consultant has good knowledge and experience which help us to build house. I recommended my friend to build a house with GoHomes. With GoHomes building process is smooth, transperant, easy and pretty straight forward.
I am happy with their services and policies.
They helped us at each stages of our construction.
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Great Customer Service and communication from a solid construction company
Like many people, I decided to build my house and take advantage of the various initiatives and grants on offer by the government. This meant that the market was super saturated and a lot of demand for good service. I was originally going to go with another builder but the quality of service was not up to the standard I expected. I wanted to get a second opinion and approached Jathin Pithia (JT). JT was honest from the start and gave me realistic timelines and costs. It was due to his professionalism that I decided to change builders and go wit...h Go Homes. Given the widespread delays across the sector, Go Homes have been highly communicative and transparent on the progress of my house. I can only comment on the pre stage of the construction but that worked out really well, the new BGC homes in Osbourne Park is great and gave me a good idea of how I wanted my house to look. I feel supported so far through the process and I'm looking forward how the build continues to progress. Big thanks once again to JT for his hard work and professionalism throughout.
Best house builder in the market
GoHomes is very good to build the house with good products also Jatin Pithia makes very good designs which will fulfil your requirements in the house.they build quality homes with BGC products with excellent customer service.The final cost I compared i find less than the others provided me the costing to build.I will recommend to go with GoHomes.
(BGC) Go Homes = STAY AWAY
So you've Googled 'Go Homes', your thinking of building with them after being enticed by their prices and designs.... Short review STAY AWAY!!!
Go Homes starts the process with poise and blew most of the competitors away with their pricing and inclusions, please heed my warning and stay away from them, from what I have seen first hand the quality is good without complains by friends who have used them on the finished product,
however after they have been taken over by BGC they have been appalling, we were waiting 6 months just to get a prestar...
Great quality for great price!
We had amazing costumer service from the beginning and throughout the process. Great team, issues were dealt with in a fast and polite manner. Companies that work alongside GO Homes are amazing as well!
Very satisfied with the results! They went far and beyond to help us build our first home.
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One of the worst company to deal with.
Building house with them.
I am very unhappy.
I signed PWA in April 2020 everything was finalize. But after signing the PWA they started giving me shocks one after the other . I am building home first time so I did not have much experience about the building companies. In the first 12 months , they were keep compressing my home design.
When signed papers house price was different, but after 6 months suddenly they gave me a new price for the new building contract which was increased by $16000. They played t...he trick and cheated me. I flighted with them to issue the contract otherwise I still struggle to get contract out . They were keep pushing my file behind and Go homes manager switched off his phone and never replied my emails in this period of time. This is how they treat with their clients. After 4 months of signing the contract, they again reduce the alfresco size without asking me. I was scared they are keep decreasing my house size without asking me and increasing price. I do not know how much time they will take to build my house. Do not build with them. There are so many good building companies in the market they will charge you little bit extra money but they build your quality home and on time.
We are up to week 36 of our build and we haven’t even reach lock up yet. It’s so frustrating watching all these other BGC and Go Homes builds that are going faster then ours. Our slab was poured December 2020.
When we had our plate high meeting (9-6-21) the site Supervisor said the roof would be on in two weeks and he anticipated that we would be moving in late September early October(depending on delays)!
Well The roof went on 5-8-21 and we haven’t even reached lock up! (15-8-21) when I emailed to say when lock up with be the response was en...
Thank you Go Homes!
We had a great experience building with Go Homes and are very happy with the finished product. We have now been in our home for 6 months and can’t fault the overall quality.
Our liaisons, from sales to construction, were always on hand to answer our questions and they kept informed throughout the whole process.
A special mention to our Prestart Consultant and Site Supervisor who went above and beyond.
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House of horrors
Well it took 10 months for the slab down the bricklayer started 5 weeks ago as he was laying the bricks I mentioned about the flashing /damp course termite barrier , I also emailed Go Homes about it but never had a reply. Now they are cutting the bricks out of the bottom row of a 31 course high wall 24 meters long. This is absolutely heartbreaking, The garage door was to low which has been rectified they haven’t installed the tie down rods in the garage. I have had to go to a building inspector now to get a report 5 weeks the bricklayer has bee...n here and we haven’t got half of a 3x2 on a cottage block built yet. I can only warn you to stay well away from this bunch of thieves $285.000 of heart breaking misery an update they are going to pull the wall down we checked the other side the damp course is 6 courses high so the half a house that’s taken 5 weeks to build half of that half is now going to be pulled down, they put all the bricks back in but only put the flashing at the ends were you can see it somebody broke holes in the wall guess what no flashing. This company has cost us thousands and they don’t give a crap /30th June We will hand you over a beautiful house they told me that went to the tip well it doesn’t get any better I paid for an upgrade to the 3 toilets but now they are not available any more so I have to accept the toilets they are providing I’ve been told they are the standard ones but I paid for the upgrade but won’t get a credit. 24 July well they built the two pillars on the front of the house at 390mm then they realised that they should be 490mm so they wrapped another skin of bricks on them so when it gets rendered it will crack not only that but they are miles out of square check photos.we thought when we got to construction it would be easier but no the greed driven salesman with his lies deception and incompetence has cost us thousands .My neighbour kindly let this lot remove the fence and put up a temporary one as we are building on the boundary SIX MONTHS AGO I can understand why he is not impressed every time the wind gets up it’s flapping and banging, But does GO Homes care I don’t think so
Extremely painful experience with Go Homes
I have been a loyal customer of Go Homes and has built 5 times and made 2 referrals. However, I am extremely disappointed with the company. I have been waiting for the landscaping (part of the package) to be completed. I have multiple answers from different Go Homes employees for the start date of landscaping:
- Contract Admin [Name Removed]- landscaping to start on 31st May
- reply from the Go Homes Portal (Customer care) - 4th of June
- reply from the supervisor that landscaping will start early June
Finally Go Homes has informed us that th...e landscaping will be done on 18th June. However, on 21st June, my property manager told me nothing has been done yet again. I was devastated by all these lies after lies. I have been communicating with Go Homes since 10 June on this issue. The whole landscaping is poorly organised and the communication has been horrible. Nobody has even bothered to update us that the landscaping date is not done. The delay is causing many issues to me including my future tenant has to choose another place to live as the place is not ready. I am losing rental income every week. I desperately need help!!! Look at the images, they look like rubbish dump rather than a newly built home!
Questions & Answers
Hi Go homes,
What is the meaning of your 6+ months time frame to get the brickwork done?
Can you please explain because I don't seem to get an answer when I ask the "right person".
Thanks in advance for your reply.
Thanks for the question Freddy,
Currently the industry is experiencing a shortage of labour and materials - this is having a large affect on availability of brick trade.
We are experiencing in some areas of the metro area up to a 6 month delay for a trade allocation from the slab down stage of the build.
- GO Homes team
Thanks for the quick reply.
How long then from the bricky allocation to the actual brick works?
What it the time frame for this?
Thanks in advance for your reply.
I would just like to double check your job number.
Once you clarify your job number, we can check your job file and provide you with more information.
- GO Homes team
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
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