From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
Reviewer Photos & Videos
Good service and smooth process GoHomes
Go Home's sales consultant has good knowledge and experience which help us to build house. I recommended my friend to build a house with GoHomes. With GoHomes building process is smooth, transperant, easy and pretty straight forward.
I am happy with their services and policies.
They helped us at each stages of our construction.
Great Customer Service and communication from a solid construction company
Like many people, I decided to build my house and take advantage of the various initiatives and grants on offer by the government. This meant that the market was super saturated and a lot of demand for good service. I was originally going to go with another builder but the quality of service was not up to the standard I expected. I wanted to get a second opinion and approached Jathin Pithia (JT). JT was honest from the start and gave me realistic timelines and costs. It was due to his professionalism that I decided to change builders and go wit...h Go Homes. Given the widespread delays across the sector, Go Homes have been highly communicative and transparent on the progress of my house. I can only comment on the pre stage of the construction but that worked out really well, the new BGC homes in Osbourne Park is great and gave me a good idea of how I wanted my house to look. I feel supported so far through the process and I'm looking forward how the build continues to progress. Big thanks once again to JT for his hard work and professionalism throughout.
Best house builder in the market
GoHomes is very good to build the house with good products also Jatin Pithia makes very good designs which will fulfil your requirements in the house.they build quality homes with BGC products with excellent customer service.The final cost I compared i find less than the others provided me the costing to build.I will recommend to go with GoHomes.
(BGC) Go Homes = STAY AWAY
So you've Googled 'Go Homes', your thinking of building with them after being enticed by their prices and designs.... Short review STAY AWAY!!!
Go Homes starts the process with poise and blew most of the competitors away with their pricing and inclusions, please heed my warning and stay away from them, from what I have seen first hand the quality is good without complains by friends who have used them on the finished product,
however after they have been taken over by BGC they have been appalling, we were waiting 6 months just to get a prestar...
One of the worst company to deal with.
Building house with them.
I am very unhappy.
I signed PWA in April 2020 everything was finalize. But after signing the PWA they started giving me shocks one after the other . I am building home first time so I did not have much experience about the building companies. In the first 12 months , they were keep compressing my home design.
When signed papers house price was different, but after 6 months suddenly they gave me a new price for the new building contract which was increased by $16000. They played t...he trick and cheated me. I flighted with them to issue the contract otherwise I still struggle to get contract out . They were keep pushing my file behind and Go homes manager switched off his phone and never replied my emails in this period of time. This is how they treat with their clients. After 4 months of signing the contract, they again reduce the alfresco size without asking me. I was scared they are keep decreasing my house size without asking me and increasing price. I do not know how much time they will take to build my house. Do not build with them. There are so many good building companies in the market they will charge you little bit extra money but they build your quality home and on time.
Worst Company to Build House with
I am so tired of dealing with this unprofessional company since PWA signed in June last year getting any update is like pulling teeth. They called them self the biggest Builder in Perth but as per my experience they are the worst and specialist in turning the First home building experience into the worst nightmare of your life. I would like to share my timeline and the main reason of writing this review is to spread awareness amongst other first home buyers to stay far away from GO Homes or other BGC companies they share resources with. PWA Sig...ned in June, Contract signed in Nov, Pre start Jan, Job in Scheduling for 7 weeks, construction started in March, Slab down April and since then bricks are sitting on my slab. My house is amongst display homes and all other houses in the surrounding are either completed or at lockup stage. Right behind my home is GO Homes display home which is also closed to completion now. They have trade available to built their display home but can't even provide me brickwork starting date. Construction Consultant said "well this is what you expect when Building in boom" well I started looking around to Build before the grants were announced and you should have mentioned this to the clients when showing them sweet dreams by your sales team in your display homes. I will make sure that I pay regular visits to their display home to share my experience with new home buyers so that they could make wise decision before choosing this useless company. These are only few things to share. The whole process is an unforgettable and worst experience including wastage of months of my time with their in-house Broker who was also useless. Only Quickest progress so far is that 1 construction Consultant and 3 supervisors has been changed. This is BGC greed which has put us all in this miserable situation. They have signed up way more contracts than their capacity and now struggling to provide any service.
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We are up to week 36 of our build and we haven’t even reach lock up yet. It’s so frustrating watching all these other BGC and Go Homes builds that are going faster then ours. Our slab was poured December 2020.
When we had our plate high meeting (9-6-21) the site Supervisor said the roof would be on in two weeks and he anticipated that we would be moving in late September early October(depending on delays)!
Well The roof went on 5-8-21 and we haven’t even reached lock up! (15-8-21) when I emailed to say when lock up with be the response was en...
Thank you Go Homes!
We had a great experience building with Go Homes and are very happy with the finished product. We have now been in our home for 6 months and can’t fault the overall quality.
Our liaisons, from sales to construction, were always on hand to answer our questions and they kept informed throughout the whole process.
A special mention to our Prestart Consultant and Site Supervisor who went above and beyond.
House of horrors
Well it took 10 months for the slab down the bricklayer started 5 weeks ago as he was laying the bricks I mentioned about the flashing /damp course termite barrier , I also emailed Go Homes about it but never had a reply. Now they are cutting the bricks out of the bottom row of a 31 course high wall 24 meters long. This is absolutely heartbreaking, The garage door was to low which has been rectified they haven’t installed the tie down rods in the garage. I have had to go to a building inspector now to get a report 5 weeks the bricklayer has bee...n here and we haven’t got half of a 3x2 on a cottage block built yet. I can only warn you to stay well away from this bunch of thieves $285.000 of heart breaking misery an update they are going to pull the wall down we checked the other side the damp course is 6 courses high so the half a house that’s taken 5 weeks to build half of that half is now going to be pulled down, they put all the bricks back in but only put the flashing at the ends were you can see it somebody broke holes in the wall guess what no flashing. This company has cost us thousands and they don’t give a crap /30th June We will hand you over a beautiful house they told me that went to the tip well it doesn’t get any better I paid for an upgrade to the 3 toilets but now they are not available any more so I have to accept the toilets they are providing I’ve been told they are the standard ones but I paid for the upgrade but won’t get a credit. 24 July well they built the two pillars on the front of the house at 390mm then they realised that they should be 490mm so they wrapped another skin of bricks on them so when it gets rendered it will crack not only that but they are miles out of square check photos.we thought when we got to construction it would be easier but no the greed driven salesman with his lies deception and incompetence has cost us thousands .My neighbour kindly let this lot remove the fence and put up a temporary one as we are building on the boundary SIX MONTHS AGO I can understand why he is not impressed every time the wind gets up it’s flapping and banging, But does GO Homes care I don’t think so
Extremely painful experience with Go Homes
I have been a loyal customer of Go Homes and has built 5 times and made 2 referrals. However, I am extremely disappointed with the company. I have been waiting for the landscaping (part of the package) to be completed. I have multiple answers from different Go Homes employees for the start date of landscaping:
- Contract Admin [Name Removed]- landscaping to start on 31st May
- reply from the Go Homes Portal (Customer care) - 4th of June
- reply from the supervisor that landscaping will start early June
Finally Go Homes has informed us that th...e landscaping will be done on 18th June. However, on 21st June, my property manager told me nothing has been done yet again. I was devastated by all these lies after lies. I have been communicating with Go Homes since 10 June on this issue. The whole landscaping is poorly organised and the communication has been horrible. Nobody has even bothered to update us that the landscaping date is not done. The delay is causing many issues to me including my future tenant has to choose another place to live as the place is not ready. I am losing rental income every week. I desperately need help!!! Look at the images, they look like rubbish dump rather than a newly built home!
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Perfect choice - Quality build and reasonable pricing
We chose Go Homes after considering 5-6 other builders. We primarily chose Go Homes because of the Sales consultant - Neil Boyd. We cannot be happier in making that decision. Neil is a world class professional and extremely helpful. Neil educated us about all phases of the building process and was just a phone call away whenever we wanted , whatever be the reason and time. He accommodated all changes that we requested for.
PreStart day - stressful as it can be. Meeting with the electrical dept was also on the same day.
Construction period - It...
Lack of professionalism and poor customer service
Lacks of professionalism, transparency, organisation and customer service. Delays at every turn, lacks of accurate communication and just poor performance all round. They hide any feedback that does not paint them in a good light. Take long time to response you. No progress since the first PCI when house is nearly ready for hand over.
Great experience - great customer service
My journey started when I walked into a display home I feel in love with. That’s where I met Neil Boyd and he took me through all of the house features and answered all of my questions. Not once did I feel obliged to sign up, rather I felt I was being taken care of. The deal Neil offered me was really great and the more times I saw the home (yes, I visited the display several times!) and saw myself in a home just like it. So my building experience began. The build itself was a good experience, and there was only very minor things to fix at the ...final inspection (a wonky tap handle and programming of the garage door). The build did take longer than the guaranteed 24 weeks, which was frustrating but my building supervisor gave me regular updates on when he predicted the house would be ready. Overall, I had a good experience and would definitely build with Go Homes again :)
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The best part of our build experience with go homes was the saleman [Name Removed], he gave 110%. Unfortunatley the rest of the process was terrible, from trying to get information from the construction consultant and the site supervisor to the appalling finishes. Its been a long journey and at 34 weeks from pad down we're not at handover yet.
Slab down for 9 weeks and still no bricks up
Signed my contracts in June and got My slab poured on the 7th of October and I’m still waiting for a brick layer to start. Also trying to get info and updates from my construction consultant is like pulling teeth! Not happy at this stage that’s for sure! Everything pre construction was great. I know things are crazy at the moment with the building industry, but some progress would be great!
Questions & Answers
Hi Go homes,
What is the meaning of your 6+ months time frame to get the brickwork done?
Can you please explain because I don't seem to get an answer when I ask the "right person".
Thanks in advance for your reply.
Thanks for the question Freddy,
Currently the industry is experiencing a shortage of labour and materials - this is having a large affect on availability of brick trade.
We are experiencing in some areas of the metro area up to a 6 month delay for a trade allocation from the slab down stage of the build.
- GO Homes team
Thanks for the quick reply.
How long then from the bricky allocation to the actual brick works?
What it the time frame for this?
Thanks in advance for your reply.
I would just like to double check your job number.
Once you clarify your job number, we can check your job file and provide you with more information.
- GO Homes team
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at firstname.lastname@example.org with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
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