From January 2020, GO Homes is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentives: from March 2015 to December 2019 - $250 and $500 Westfield gift cards.
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Great customer service
Great Customer Service
We are very impressed with Joanne Watson who have been assisting us throughout the process of selections and in decision making to build with Go Homes.
Joanne is very professional and has provided us services at a high level. Any information we have requested she was able to provide us with a feedback and information in a quick manner. She is easy to deal with and very helpful.
No doubt the reason we have decided to proceed with Go Home was purely because we feel very comfortable in dealing with your Associate Joanne Watson.
We have already recommended Go Home to our friends and without any hesitation at all. Keep up the good work Joanne Watson.
Great support and service
We started our journey building this year and we have had nothing but amazing support and service from our consultant David Gianoncelli, he has helped us with all our questions and worries and made sure we got everything we wanted in our build. Not been pushy at all and instead been incredibly supportive even with us being difficult customers to please.
All started great didn’t have any complaints but If you are looking at building a house and don’t want to get surprise bills of $10,000 after you have got finance and signed all contracts then do not go with go homes or any other builders run by BGC. I have also heard of a lot more people this has happened to. They are a complete disgrace and I can’t tell you enough to stay away
Unfortunately I am locked in with these guys
Excellent Service. Go Homes
I contacted Go Homes to build my house at Alkimos Beach. Jo Watson was great. Best customer service I have experienced. always helpful and provided service and advise which really gave me the confidence to build with Go Homes. As I live in Sydney and have build before. I feel really confident with Go Homes. I have recommended my friend and he is also building with Go Homes. He also said Jo Watson is great and he is very happy with service provided by Go Homes. Highly recommended.
Over the moon!!
We are a young couple and this is our first time building , the customer service from Go Homes has been absolutely outstanding. Our representative Jo Watson I cannot recommend her enough such a genuine and lovely human being who honestly does go above and beyond. We have had the smoothest pre-construction the main reason we chose this company to build with is so much choice and uniqueness with their designs and quality inclusions; also when we did meet Jo and Rob in the display homes it just made the decision for us no pressure from them at all! This is such an honest and hardworking company and we are extremely happy they were our choice. We would build with them ten times over. We look forward to our journey!
Nicole and Rhys
Excellent customer service
My husband and I went to a GO Homes display home & met Jo. We told her that we have no experience in building & that's it's our first time. She practically held our hand every step of the way. She made sure to help & assist us in whatever matter. She helped us get in touch with a broker on the same day. Mind you, we did not feel any pressure from her at all.
Upon knowing our budget she happily assisted us on finding the right house design & piece of land that fits our budget. Everything went smoothly & she made sure she explained everything to...us. We also appreciate her transparency in her work. When you ask her a question & she doesn't know the answer she finds out about it & gets back to us. When we ask her about estimated time frames she gives us realistic expectations. Her communication via text & email is top notch, always very quick to reply. We also met Rob on the showroom & like Jo he is incredibly knowledgeable and pleasant to deal with. I would highly recommend Jo & Rob to our family & friends. They made the first steps of our build stress free. Can't thank you guys enough
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New home / slow build
The building journey for us started July 2020, from meeting up with [Name Removed] to actually picking a design we fell in love with, all through the process at the beginning to now, [Name Removed] & [Name Removed] could not have done enough for us, from changing the design to suit our needs, the interior design we changed, had quotes for this quotes for that, they were on hand whenever we wanted to discuss the plans further, and finally we signed up, the score I have given is not for them, they would get a 5 stars from me, but the 3 stars is f...or the time it has taken to get to the position we are at now, we are well over a year from when we started this dream home, to only having our slab recently put down, then to be told it will be a further 2-3 weeks before they put the soak wells in, and could be another 6 months before we even see a brick layer on site, it is very frustrating to see houses on your street virtually at lock up, and yours is a concrete pad, just looking forward to seeing our house progress further and being able to call it MY HOME.
A Smooth Process
First time builders and have enjoyed the experience so far ! Our consultants really listened to what we wanted in our home and went out of their way to find us a plan that worked , as well as thoroughly explaining the process. We can not wait to see it come to life once our build starts.
Building made easy!!
We signed up to Build with Go in Feb, and the process has been amazing. Our Consultant David Gianoncelli has been great, he is quick to get back to us keeps us updated and helps us with all the queries we have. He has been more than accommodating meeting with us to discuss changes.
We are looking forward to the Build ahead!
Jo has been professional, friendly and easy to deal with, with our specs meeting the needs of our family. It's our first time building, with council planning issues creating the only real headaches. While this has delayed our build, GO have been helpful and have provided us confidence in our choice of builder. We are looking forward to the rest of the build process and moving in to our new home.
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Excellent customer service
I have started my journey of building a house with GO Homes and so far I received excellent customer service.
Tallal in particular has been very helpful and presented me with a great offer. I'm very pleased during these early stages and look forward to my journey with Go Homes.
My partner & I have recently reached out to GO Homes in search of our dream home. In return we were met with Tallal, who has looked after us completely and has made everything possible to gain an amazing plan to our exact specifications as well as a wonderful process forward. If you are wondering what company to go with, I highly recommend giving GO Homes a try.
If you have rural don’t GO homes
Having signed up last year just before COVID hit we where fully understanding of the delays not only with banks but also builders. The sales consultant was amazing if only the same could be said about GO homes. Fast forward to September/ October everything ready to go except we haven’t gone any where. The lack of communication and sheer frustration with the build has got to the point we are considering changing builders. Prior to signing up we where assured a house on a rural property had been done before. We asked again if we needed to start ...certain earthworks, building envelopes etc we where assured no they would do it. We where privy to numerous emails bouncing between different people each with no understanding of how to obtain the building envelope which I might add my husband had to do the engineering drawings for, the building envelope by GO homes had the wrong orientation. My husband took ownership and went to the council with the application. We also started to clear the block as nothing was happening. We asked to atleast do are Prestart in one day as my husband works away and I work shift work. We where told “we have over 400 clients” how fantastic to feel so undervalued! did I mention we signed up a year ago? We honestly have absolutely no faith in this process. We are having phone calls ignored, emails not replied to. We are completely disheartened by the whole experience. I honestly have lost the complete excitement of building with Go homes because of the sheer lack of communication, being treated as a number, and because we are not building on a “stock standard” block of land and the inexperience around this. After reading other reviews I’m am extremely worried that this build will be a nightmare from beginning to end, at this rate my husband will start building our home... UPDATE 27 July 2021 so we still do not have a definitive slab down date let alone any thing else. We have done prestart and that is all since I last wrote our review. Please do not be fooled by the “ritzy” show room it is a smoke screen to an absolute appalling building company. Emails and phone calls still are not replied to. We have cleared are land which in its self was a absolute nightmare as go homes supplied a company with NO knowledge of the area are land is in. We had to hire someone privately to do a competent job! 18 months since signing and still no house pad or schedule WOW. Thanks GO homes for destroying are dream
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Thank you Go Homes!
We had a great experience building with Go Homes and are very happy with the finished product. We have now been in our home for 6 months and can’t fault the overall quality.
Our liaisons, from sales to construction, were always on hand to answer our questions and they kept informed throughout the whole process.
A special mention to our Prestart Consultant and Site Supervisor who went above and beyond.
Best sales consultant so far!
I can't say much about the build as yet because we are not yet at that stage (I will give a review again once we get to that stage), but my review at this point is solely on our sales agent Puneet who has been absolutely impeccable. He replies to emails swiftly no matter the time and has been a dream to communicate with. He has been professional, transparent and effecient from the day we first walked in to that display home . I only hope that the rest of our journey and the rest of the team we will deal with , Will be as great as Puneet has been because he has set the bar VERY high. Thank you Puneet. GO Homes is very lucky to have you in their team!
Questions & Answers
Hi , what is the time frame for a building contract to be drawn up?
It was more than a year ago when I signed my contract. But based on my rough memory, it was about 2-3 weeks to get the building contract.
Thanks, the builder told us 6wks, now their saying another 4 was, it’s just doesn’t seem right.
Due to incredibly high demand, it is definitely taking us a little longer to process contracts than it did a year ago. Please be assured that our number 1 priority right now is ensuring all our current sales are processed through administration in time to meet stimulus eligibility requirements for our clients.
If you could provide your job number we'd be happy to take a look at your specific job and provide an update.
The GO Homes team
At what point does your ‘24 week construction timeline’ start? When the file moves to construction? When the slab is down?
And why won’t you provide the key miles stone dates from the build schedule to your clients to assist them in their planning?
Thank you for reaching out!
We pride ourselves on our build quality and commitment to deliver for our clients.
As your question appears to relate to a specific job file, are you able to please contact us at email@example.com with your job number so we can look into this matter for you?
Thanks. However, there should be a definitive response to this regardless of the job file number and therefore shouldn't need looking into...
As every job is different, it is difficult to provide exact dates without knowing the exact project details. But we do strive to have clear and open communication with our clients to keep them in the loop with the many stages of their building process.
If you can provide us with your job number via email, we will be able to give you an answer specific to your build.
We look forward to hearing from you.
I would appreciate knowing if you would be able to organise a meeting with us on Monday even though your display homes do not open Mondays
Please respond to my question by email at4;
Hi Tom, we have sent an email to the address provided. Thank you!
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