0% interest for a set period (min. $300 purchases)
Three repayment options to choose from
$5.95 Monthly Fee
$25 Establishment Fee
High rate once the interest-free period ends (22.74%)
3% International Transaction Fee
Reviewer Photos & Videos
I have received my card and made a purchase recently, it was very clear and simple to use.
I love the use of the latitude app to keep up to date on your account and purchases, balance etc.
The only thing that was unclear was when and how much for re-payments
Thank you for such a great service!
Be warned Latitude DO NOT shut down their accounts, no matter what they tell you!
I recently sent a quite large payment (almost $4600.00) via Bpay to Latitude to pay off my Go Mastercard completely. Unfortunately I sent it to the wrong account (right Bpay code- wrong customer reference no) it went to a Credit card account, that was deactivated back in 2016. Only it hasn't been deactivated, (despite me ringing up a few months back, because I made a similar mistake, only the amount that entered the account was $275.00 and not $4590.00) Despite the account being deactivated and not used for almost FIVE YEARS, latitude accepted...the payment without issue and never even contacted me to query why I would transfer such a large amount of money, into an unused and (allegedly) deactivated account. When I questioned how this money can even have entered a closed account, I was given the complete runaround by the customer service officer, who basically wouldn't answer my question. To cut a long story short. Latitude finance don't close down accounts. They keep them open. My experience proves this. You might not think this is an issue, but it is, for a number of reasons. An open account can be hacked into, it can be used to store funds (even funds that are the result of illegal activity, an open fund can also be charged account keeping fees and an open account will show up on your consumer credit file. Not a big deal until you go and apply for finance somewhere (e.g. a loan) and suddenly it will show up as you having an active account with this bunch of Numpties. and P.S. yes I did get a letter saying that the account had been permanently closed. But as you can now see, this is NOT the case! Be warned. Stay right away from this financial institution. The trauma that goes with their financial products, is not worth the trouble!
unsatisfactory customers service
You have screwed me around after making several purchases and remaining within the credit limit and without notice ie phone call, you have caused substantial inconvenience and embarrassment
If that is you idea of customer service you want to familarise yourself with what is considered best practice because yours is not. Perhaps you could ring me apologize and resolve this matter to my satisfaction rather than asking me to wait 2 hours for your damn Indian call centre to address the issue
Criminals waiting to take advantage of you!
I pay a set amount every month (higher than minimum). I’ve set it up and don’t check my statements every month as there’s no need to. I checked my account today and for the last three months Go Mastercard has added charges to my account which my usual payments don’t cover and never communicated anything with me so I’ve had multiple late charges levied on to my account with no communication from the company. They’re happy to send me a message to let me know they’ve received payment so why wasn’t a message sent to tell me my account is overdue? I...t would have prompted me to check things earlier and get the issue fixed. They look for any opportunity to charge you extra charges and make more money from you. Absolute criminals and good luck getting in touch with them to discuss anything!
Received Go master
Received Go master card in mail on 24 March 20. Which I did NOT apply for. Called them many times over the past few weeks, voice message that there is a 2 hour delay.
I have not activated the card and have no intentions of using it just want to cancel it.
On 29 April 20 received a statement with $25 set up $5.95 monthly fee
Plus three transactions made in NSW. Total of over $300. Give me a break.
I got feedup and reported it to Vic police.
Come on Latitude finance what kind of an operation are you running.
I have AMX, Visa no such issues.
I JUST WANT TO Cancel Go master card.
Took forever for a approval
Took forever for an approval that and as a result lost out on the offer I was after and the longer the interest free period, never had problems with the credit checks previously but the document upload check was no faster, cant wait to see how the rest of the service goes.
Go MasterCard Making it easy
I recently purchased a tv for my son and applied for the go MasterCard. I have almost paid this off and decided to get a new one for the lounge room. I went online and ordered my new tv, was able to put it on my go MasterCard and was done in about 10minutes. That included me browsing. I think this card is an absolute asset. Loving it.
Bad experience trying to set up payments
Initial purchase and application process is easy. trying to contact Go Master card for payment setup is where is becomes difficult. To set up direct debit you get the option of FAX or post (it's 2020). No contact details on the website but the phone number and when called was a 3 hour wait. Kept getting locked out of the account and when requesting a password reset via email, not received. Still not rectified. Have filled in 2 feedback forms, no reply.
In COVID-19 & RBA rate at 0.25% why is my Mastercard I/R so high at 22.74%? As a long term customer, this is an outrage.
Reward and accumulating points is fine but I am currently paying about $100 per month on billed finance charges and I am not happy about it. Please investigate and get back to me.
Don't really receive any "Platinum" benefits.
I appreciate what the card offers with interest free payments, and I am a regular user of this feature. Having said that, I also obtain cards from other financial institutions under the Black and Platinum categories with far more benefits outside of the payment flexibility which my Go Mastercard does not match up against with it's "Platinum" card.
- Verified customer
Very useful to manage large purchases but appalling service
I have had my card for about fifteen years. I use it regularly for large purchases like dishwashers and televisions and it is really good for being able to make these purchases manageable. The reason for this review is their service and the problems with their online system. I really don't being charged $0.95 for the privilege of making a payment every single time and $5.95 every month as an "account service fee". I get one emailed advice each month that a statement is available when I log into my account. That is the extent of the service.... While I know that COVID19 is making things difficult for all financial institutions at the moment, I found an erroneous transaction on my statement and when I phoned, I was advised that there would be a 2 hour wait. 2 hours!!! I also needed to activate a new card. The link on the sticker on the card to do it online didn't work. I got the "oops this page must have moved" message and was then directed to call. With a 2 hour wait, I don't think so. After some searching I found an online form to dispute a transaction. I filled it out but I'm still not convinced that it actually "submitted" because nothing happened when I hit the submit button. You get no response to messages sent to their facebook account and there is only a bot for online interaction, no humans. If the company wants to drive people to interact with them online then make it easy or at least a functioning option to do so - after all it is costing me $5.95 each month for the pleasure.
Interest free is great
Great option to pay things off over time, as long as you pay it before the interest free period ends. We have never had an issue with this. Customer service are a bit slack and take a long time to respond but they were helpful at least in moving my payments to pay off specific items.
Great on the side of Latitude, can improve on the vendor side
This review is specifically about the capability to use the GO MasterCard to pay Apple products "over 12 months without interests."
I know this might be completely out of the hands of Latitude/GO, but it is a little disappointing having to wait for the call of a "Sales Representative" from Apple to confirm and process my order, especially when I already had a valid GO card, with sufficient funds for the regular purchase, and it is already the second time I've done such transactions!
Of course, once confirmed and processed, the rest of the experience was flawless, as one would expect from an Apple product and Latitude financials.
Questions & Answers
Why can’t anyone from latitude answer my phone call about my account I have tried numerous times and been on hold for hours on end And nothing and no repose to my emails ? Who can I contact to hear from them ? The ombudsmen ?
Hi. I tried the other day..they reckoned something about corona virus...pppfffttt..and said calls can be up to an hr wait.
Thanks I have seriously tried over 20 times and been for up to two hours each call . I’ve also emailed them and sent online feedback and enquire and nothing !
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