Excessive Charges & Terrible Customer Service
We purchased this SIM card for our 14 year old daughter who was going to England, France and Italy on a 3 week choir tour, in order for her to be able to communicate with us in Australia while she is overseas. After only seven short phone calls and several messages, the total $50 credit had been used up. I contacted the customer service line as I had a number of enquiries about the service, including the call charges. There was a recurring charge for messages to and from a European number, and one of the charges to and from this number was b...efore she left (and she didn't even use it then). I mentioned this to the operator, and he said she must be messaging someone in Europe as it clearly shows on the history. I repeated that she only uses the phone to communicate with us in Australia, and doesn't even have any contacts in Europe. He again repeated that she must be messaging someone, and when I repeated that it was not correct and that I would like to speak to a supervisor about the charges, he hung up on me. I tried several times to call back, and my call was not answered. This is the rudest customer service I have ever encountered. Other things that appeared on the history are SMS charges for receiving one message - a message that I sent my daughter which was only 5 lines long was charged as 5 SMS messages (it appears that the character limit for an SMS message is only one line!), and this is the same for sending SMS. When they say the charges for making and receiving calls are from $0.29 per minute, and sending and receiving SMS are from $0.29, the rate is actually $0.69 from Europe to Australia. This was never mentioned in my initial enquiry to get the sale. I have found this company rude, unhelpful, incompetent, and extremely overpriced, and I would never recommend them. Please note that they don't even deserve one star (as that implies 20%), but unfortunately there is no option to give them less than that.
Purchased in August 2016 for $100.00.
- Verified purchase
The ad says works on Cruise Ships and in the USA - well it didn't work properly. The cost when "At Sea" is $49.99 per Mb (yes..per Mb!!) and it seems to deduct from your Telephone voice account instead of from your Data account - I topped up the Data account and it didn't help when "at Sea" and then when I topped up the telephone plan it did work but one Whats App and the allowance vaporised.; can't figure that out! Also I was told that Seward, Alaska is considered a 'remote" area which it is not...I couldn't message the hotel staff while I was...standing at the reception desk (I was told to try prefix with +1 etc which I had already used (duh). It did work seamlessly in Canada though which is a plus because from previous trips I know it can be difficult connecting in Canada. Summary: Use it on a cruise ship or in Alaska and you either won't connect or you will pay an exorbitant amount.
Go Sim Update
I have had a GOSIM card now for 3 years. It's worked well in a very cheap Windows based phone in Equador, Argentina, Peru, Chile, Sicily, France, Italy, as well as the US and Canada and I've been reasonably happy with it. I just use it for phone calls and texts and tend to use free WiFi in hotels for data.
However, on our recent trip to Africa, I upgraded my mobile phone to an iPhone 6 (unlocked) and ordered a new Nano-sim from Go Sim for travelling. What an absolute pain the GoSim now is - it turns on the iPhone literally every 2 to 3 mins ...
Good in cities, poor rural coverage
I purchased a USA card about one month before leaving Australia and activated it 2 days before leaving to received a message saying my credit was due to expire in 2 days time which, after contacting the company was incorrect. The card was easy to set up in my old iphone 4S and was active on the tarmac in LAX. After a bit of fiddling the hotspot was also set up. My main complaint was that coverage was poor outside major cities. If anyone is planning to spend time in National Parks and touring, I suggest buying a local ATT SIM; my daughter had su...ch a card and often had a signal when I did not. My card did not connect to the ATT network. In the end the costs were probably not that much different from an ATT card. After 30 days, the SIM stops working entirely(no SMS or data) unless you buy another pack (for my last day). For my next visit I think I will buy a local (ATT?) card; better coverage and there is still phone service when the data pack runs out.
Jetstar sim (gosim) hopeless in usa
They provided me with a us number which cannot connect to any us network provider. When I login as the global number. It connects to some network. But when I tried to make a call, they sent me an sms requesting me to use the us number. Hopeless to use in the states.
Worked like a charm
Spent 3 weeks in Italy - bought a cheap unlocked phone and a GO-SIM Europe card in Australia before I left. This sim and phone was just for use in Italy when needed. Worked from day one never had a problem connecting to any local network, local SMS send and receive cost about .30c each, Australia about 0.70c. 5 minute phone call to Australia cost about $3.50, Italy calls about 0.30 per minute. Easy to setup - app works well also for topping up credit etc.
Not a SIM to take to the USA
This is a frustrating SIM card. After travelling through Cuba, where it worked very well, it utterly failed to connect with either AT&T or T-Mobile in the USA. Disturbingly I took this SIM card into a T-Mobile retail store in Washington DC where they checked out their association with the Go-Sim people reporting that they do not have a mobile phone agreement with Go-Sim or JT. Go-Sim customer help attempted to assist me through the connection process without any success. I'm giving it one star for Cuba and one for reasonable customer service but nothing for the rest of my travels in the USA.
Dodgy product and poor customer service
Battery on new JT travel phone would not charge, took them a week to replace it. Terrible customer service, I had to make several calls to chase up a replacement product and communication from the company was very poor. Despite thinking I was organising this far enough in advance, a working product did not arrive until the day before I left. The Go-SIM card was a rip-off too and used up a lot of money for very minimal activity (2 calls only, no data). Also, performance was inconsistent. It would successfully text some numbers but not others, de...spite being on the same network, etc. although gave the impression that all messages were being successfully transmitted. When I called customer service to ask for assistance with this, the guy on the other end of the phone could not have been less interested in helping me if he tried. I only bought this product because I was going to Cuba and had no other option, however in the end I shouldn't have bothered. Obviously this company is laughing all the way to the bank.
Don't leave home without it.
I have had this card now for several years. Last year I went on holiday overseas for 3 1/2 months. My husband and I were travelling with friends, both of whom took mobile phones. The husband had a sim card from his credit card people and the wife bought a sim card in Britain. Wherever we went my GOSIM card worked perfectly but once out of the UK our friends cards either did not work (in the case of the wife) or worked sometimes in the case of the husband. We went on a cruise from Fremantle to Southampton and the GOSIM SIM worked perfectly th...rought the Middle East and the Mediterranean as well as the UK and Ireland. My advice. Buy lifetime insurance for your card. When I upgraded my mobile and needed a nano sim Gosim provided another one without charge.
- Verified purchase
Convenient, But Expensive For Texts In Some Countries
I bought a Go-Sim in June 2014 to use on a trip in August-October to Singapore, the UK, Jordan and Turkey. The card arrived within five days and setting it up was very straightforward. However, I had a few concerns after using it for a while. Firstly, my call credit seemed to evaporate very quickly. I had bought the US$20 card which included US$10 credit and had to top up three times in the following two months @ US$20 each time, which surprised me as I hardly made any phone calls (I mostly used my phone to send text messages which I thought wo...uld be cheaper). On arriving home and looking at my account online, I saw that each text message had been split into multiple messages and charged accordingly! On inquiring with the Go-Sim customer service centre, I was told that a text message is split after 160 characters, and so I ended up paying for up to five texts for each message when I thought I was only paying for one - pricey in countries like Singapore and Jordan where an outgoing text is charged at USD$0.75 (so in reality about USD$3.75 for a text). After investigating further, I now understand that most networks split text messages which I had not realised. The difference is, though, that with a huge post-paid call credit on my Australian SIM, I don't notice multiple text messages draining the balance, as I never run out of credit. A second surprise is that the recipients of my text messages told me that my texts had actually arrived in multiple parts and sometimes out of order! When I queried this with Go-Sim's customer service, I was told that this was a peculiarity of the network I was using at the time and that I could manually change networks if this happened. That didn't quite make sense as I found that the issue of multiple part texts occurred when sending texts in four different countries - could it have been a network issue in all of them? Also I had no idea it was happening until much later, so it wouldn't have occurred to me that I needed to change networks and that is not the point anyway. One just wants to put a SIM in a mobile phone and have it work without fiddling around in each country to manually change networks! On the plus side, the UK number that the card comes with meant that texts sent in the UK were only USD$0.15 each. Also the app for my Smartphone was great and allowed me to easily check my balance and top up my account very quickly. Would I use the Go-Sim on my next trip? Not sure. Having my text messages arrive in multiple parts is probably a deal-breaker for me. I'd also want to shop around and compare call and text charges which I didn't have time to do before I left on my trip this time. However, when travelling through several countries, a global roaming SIM is definitely the way to go. I was told when in Turkey that tourists can't even buy a local SIM as they aren't Turkish residents, so that would have been a problem without a roaming SIM card. UPDATE - 2nd GO-SIM purchase a year later. I needed a global roaming SIM for my trip to Sicily and Spain in September 2015, so investigated the options on ProductReview. All roaming SIMs reviewed seemed to have their drawbacks and none seemed to get outstanding reviews, so I opted to buy another Go-SIM (better the devil you know!). I got a good deal through Jetstar who were offering a Go-SIM with AUD 20 credit for AUD 27.80 shipped to Perth [link removed]. This was better than purchasing the SIM from the Go-SIM website as I did last year (cost US $30.13 with US $10 credit). After my previous experience of having my text messages split into many (expensive) parts when sending, I was determined to use my phone mainly for calls. I was also given a tip by my niece resident in the UK to use WhatsApp for messaging instead of sending text messages - she and her friends hardly ever send text messages anymore. Of course, the recipient of your messages also has to have downloaded WhatsApp but once you've done that, you connect to free wifi whenever you can to send messages. As all the places I stayed at offered free wifi, it was never a problem. WhatsApp worked really well and kept my expensive SMSs down to 8 for the whole trip (a month). Go-SIM phone calls are quite inexpensive, e.g. a 6-minute call to a UK landline from Barcelona was AUD 2.94. By comparison, an SMS which got split into 5 parts was AUD 1.45 (Sicily to UK mobile). To sum up, wisely used, a Go-SIM works really well, mainly because one can use it in most countries in the world one would want to visit without having to buy different SIMs for each country. Beware the expensive text messages, though and download WhatsApp if you're going to be sending messages to someone frequently as it's free (unless you're using your own data - I didn't). I would definitely use Go-SIM again on future trips now that I've got it sussed. I even came back with AUD 10 credit unused! Most of my calls were incoming, and these are free. I find it really important to have mobile phone access when overseas, especially for emergencies but have friends who don't take their mobiles with them as they say they never make calls. On my last trip, I realised how important to be contactable by mobile as the airline lost my luggage for a week. I was moving around Sicily staying in a different place each night, and got lots of messages and calls from the airline regarding the status of my missing bag. So, even if you just take a roaming SIM with $10 credit on it, at least people can contact you when necessary and it could be important. Go-SIM is great for this as incoming calls and texts are free.
Expensive and drains battery
Every few minutes this sim card makes the phone show a message (Iphone 6) asking what country you're in, and this activates the screen so that your battery is drained - really useful if you need to use your phone as an alarm clock in the morning, or even just because you're travelling and charging points are few and far between - so wasting battery is just crap.
Also I paid over $60 for the card and postage and the credit lasted one day for internet usage only!!. Thanks - what a rip off. 31 x 50 = $1550 per month. Will not be recharging of course.
Only wanted this sim because getting local sims can be time consuming, but not at that cost.
Whatever you do, do not choose Go Sim
You are considering to purchase an USA Sim Card from Go Sim. My recommendation is to stay away from them.
We use Go Sim when we travelled to USA last year. I will never never use them again. When we arrived at NY, the Sim Card didn’t work. I contacted customer service. They couldn’t resolve the issue and asked me to call back. I called them at least 6 times over 7 days, went through technical session and so on....... They just couldn’t solve the issue. I gave up. They wasted my time. I should have spent quality time in NY. I ended up spent ho...
Get the JT TravelApp too
Go-Sim worked a treat, but it wasn't until I started looking at the usage records in the JT Travel App I realised data is charged in minimums of 1 meg, so no matter how briefly I turned on data, it was costing the minimum charge. I highly recommend downloading the JT Travel App too and monitoring usage. Also be wary of your phone/tablet doing auto back up (sync) to each device (or the cloud). My travel buddy burnt a lot of data allowance with photos being auto synced. In any case you can't get caught spending more than your pre loaded amount, so no bill shock back home. I recommend!
Great Customer Service!
Although we haven't gone away yet, we've been quite impressed with how easy it is to use. We've done a few test runs. Our biggest compliment, is the very quick responses we've had via email with the Customer Service Representatives with queries about the card. Always polite and nothing too much bother even though some of the questions we'd asked were probably very straightforward from the representative's point of view!
Great service, with a catch
I bought the 1GB data sim for Europe. I travelled to Netherlands, Denmark, Sweden, Germany and Poland this fall and I had data pretty much everywhere. I was actually pretty impressed at how well it worked; data speeds were completely acceptable. I had to remove the sim once, and restart the phone a few times to get the service to pick up a network in a new country, but overall, I was impressed. The one big catch, which isn't obvious at all when buying the service (this information wasn't shown at all when on their website and checking out) ...is that they charge you a MINIMUM of 1MB every time you connect to their network. So even if you send a 2kb email, or hangouts message....yup, they charge you 1MB. On my history I had hundreds of 1MB charges which meant that my actual usage (measured by Android) was 300-400MB less than what I was charged for. This should have been explained very clearly on their website, not buried somewhere in the fine print of their instruction manuals (which you get after you buy). Honestly, I was very happy with the actual service, but this detail really ticked me off and you should know that you don't get 1GB! Shame on you GO SIM for some really sleazy advertising! FYI: I didn't get any credit for leaving this review...
Questions & Answers
I would like to know how to email you. Customerservice@gosim.com has bounced back.
Does go sim work in russia?
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