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Go Vita
MaryJSydney Surrounds, NSW
Thanks for the sound advice!
Great service by Pam and her team. Thanks for helping me with my health issues and opening my eyes to a range of great products that are already benefiting me. I haven't felt this great in years.
1 comment
Syed A.Greater Melbourne (Inner), VIC
- 9 reviews
- 5 likes
Inaccurate pricing online vs in store
I went to the QV Melbourne outlet today after checking the price for two deo pastes online. I was glad that the products were in stock. But the transaction experience ruined it all.
The seller asked me to pay the full price for both the deo pastes even though they were shown to be discounted on the website. I showed the website to the seller and the specific products with the prices - sure enough, discounted. At first, I thought it was a genuine error or something. But the seller went on to argue that the extra cost is to cover the "shipment" ...
Read moreprice. Seriously? Shipping cost for someone shopping IN STORE!? I had my card in my hand to pay, which I put straight back into my wallet and cancelled the transaction. I don't know if this is common practice at Go Vita, but today was my first time visiting them and I am surely never returning. This one experience is bad enough.3 comments
Margaret L.Go Vita
Syed, Go Vita is a co-operative with all stores being individually owned and operated. We shall speak with the store owner with regards to your feedback. Thank you for taking the time to post your c...
Read moreomments and we are sorry that your experience with Go Vita was not satisfactory.OK, individually owned and operated is fine. But does each store get to decide the prices independently as well? If so, how about showing valid information including prices based on individual stores ...
Read moreon the website instead of wasting the customers' time to get to the store and find out on our own? Or just show the list of products on the website and ask potential customers to contact their store for the prices since you can't be bothered to show accurate information online.Margaret L.Go Vita
Syed, thank you for your comments. I will pass these back through to our management team and see if we can work on this for future...thanks again
Difficult Staff Member - Springwood, Blue Mountains
I tried to get a refill on a herbal supplement in liquid form. I had the old bottle on which a staff member had written my name, the contents, the date dispensed and the practitioner's I.D. number. When I went to get a re-fill on a Saturday, the person at the Springwood store said that the name in their book didn't appear to be quite the same as my name (either misspelt or scribbled illegibly). They also said that a specialist, who doesn't work Saturdays (their "busy day", she said - why doesn't their specialist work on their busy day?), would ...
Read morebe needed to authorise my re-fill, even though this wasn't prescription medication. I had on no previous occasion been told that there might be hassles involved in getting a re-fill if I happen to come in on an inconvenient day. I had been led to believe that, if the herbal solution was in stock, that I could come in and purchase some anytime during business hours. Additionally, this herbal solution seems to be the only thing I have ever bought at Go Vita that has had any effect. All other supplements and herbs seem to have done nothing for me at all. So the store mostly seems to contain placebos and "snake oil". Will definitely go elsewhere in the future.2 comments
Margaret L.Go Vita
Thank you for your feedback about your recent experience at our Springwood store. We are concerned that your experience at Go Vita was not to your satisfaction. As all our stores are individually own...
Read moreed and operated, each owner is responsible for their own staff. With this in mind, we shall contact the owner on your behalf and pass on your feedback so they can address it with the staff who were on duty on Saturday. Should you wish to discuss this matter further, please contact me directly margaret@govita.com.au Thank youMargaret L.Go Vita
Please see the response from the store owners below...
Hi Mr Martinez,...
Read moreMy name is Michael and my wife and I are the owners of Go Vita Springwood. We are sorry to hear that you were dissatisfied with your recent experience. To put this into context I believe a few things need to be mentioned. Primarily, liquid herbs are a regulated practitioner-only product, much like prescription medications at a Chemist. It is illegal for us to issue them without a written script or without direct consultation with a qualified practitioner. The first time you had these dispensed was with the assistance of one of one of our Naturopaths who has the expertise and authority to dispense liquid herbs, and it sounds like her experience and suggestions have led you to a remedy that you are happy with. This is great to hear! Further to this, we received your call during a sale day lunch rush where we had customers lined up outside the store due to COVID19 social distancing limitations. This meant that the staff member trying to assist you was under extra pressure. As retail operators I’m sure you would agree we would be more than happy to sell without barriers, but as a locally owned business we take the wellbeing and safety of our customers very seriously. We also need to uphold the rules and regulations put in place by our practitioner-only brands or we risk being able to serve yourself and other customers in the future. We are always open to improving our processes in store and will be reviewing our procedures around redispensing herbal remedies. I’m happy to discuss this further with you over the phone on 4751 6772 (I’m in on Tuesdays, Thursdays and most Saturdays) or via email info@govitaspringwood.com.au. We are also more than happy to dispense your requirement as we have had an opportunity to discuss it with our Naturopath. We can fulfill this today if you still require it. Hopefully we can resolve this amicably and have your review of our store improved!Find out how Go Vita compares to other Protein & Supplement Retailers
Know better, choose better.
Ali H.Metropolitan Adelaide, SA
Great staff
Great staff always well stocked. I love that they have a naturopath in store to offer expert advice and iridology. I could recommend the Marion and Colonnades stores in SA for this service.
1 comment
Margaret L.Go Vita
thanks for the shout out! All our stores are independently owned and operated – thanks for supporting local business!
PHYLLISPerth, WA
Delivery.
Being over 80 and not able to get to the shops at the moment,I was able to get 2 deliveries by very nice assistants, on asking today could I get a delivery from the Curumbine shop I was told in no uncertain terms no deliveries
even though I said I had deliveries before., all the other assistants I have dealt with over the years have been fantastic. I have spent a lot of money in this store but in future will spend my money elsewhere.
Florence CochranPerth, WA
- 3 reviews
- 1 like
Helpful staff
I love visiting my local Go Vita, even if I know exactly what I need I always enjoy having a look around at products and maybe find something new.
Staff at my store are always helpful and insightful, I have specific health concerns and dietary needs which has been made easier thanks to advice and options in this store.
Items can be a little pricey which is pretty consistent when you have to eat a particular diet so much of a much-ness.
1 comment
Margaret L.Go Vita
Thank you Florence for the great review!
Happy CustomerCentral Highlands and Goldfields, VIC
I have been a Go Vita customer in Ballarat Vic for many years.
The staff are always happy, helpful and go out of their way to make my visit pleasant and satisfying. The shop has grown and so have the amount of staff on the floor but I have still felt like the customer comes first. As the shop now offers a wider range of products it is even easier to find all I need. Thanks and keep up the excellent service and variety.
The reviewer stated that an incentive was offered for this review
Fantastic
Fantastic health and wellness options available at the Frankston Bayside Go Vita store. Loads of health products. Very knowledgeable, friendly and helpful staff. Always love visiting to see what’s new.
Rats in the Store at Burwood 1
Burwood 1
Went for a quick shopping trip and walk past your Store and saw to my disgust a fat live Rat in the window and one the floor !!!
( Store was closed)
Find out how Go Vita compares to other Protein & Supplement Retailers
Know better, choose better.
BecGreater Melbourne (Outer), VIC
- 2 reviews
- 3 likes
Berwick Go Vita
I shop at Berwick GoVita for all my health food needs. The range of products and the staff are so knowledgeable I wouldn't go anywhere else. There seems to always be a professional naturopath on whenever I go. Outstanding service.
Questions & Answers
Angelina A.asked
Hi do you sell goli Apple cider gummies and how much does it cost ?
1 answer
All Go Vita stores are individually owned and operated - you would need to check with your local Go Vita store and see if they range it www.govita.com.au to find your nearest store.
thank you for the enquiry .
wayne martinasked
Do you sell Keto products with go BHB IN THE PRODUCT
No answers
Ashasked
Do you have garcinia suitable for vegetarians?
No answers
Details
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Margaret L.Go Vita
Thank you Mary for your positive feedback. We love hearing how our stores personalise your experience and we shall pass your feedback on. Yours in Good Health.