Thanks for the sound advice!
Great service by Pam and her team. Thanks for helping me with my health issues and opening my eyes to a range of great products that are already benefiting me. I haven't felt this great in years.
Inaccurate pricing online vs in store
I went to the QV Melbourne outlet today after checking the price for two deo pastes online. I was glad that the products were in stock. But the transaction experience ruined it all.
The seller asked me to pay the full price for both the deo pastes even though they were shown to be discounted on the website. I showed the website to the seller and the specific products with the prices - sure enough, discounted. At first, I thought it was a genuine error or something. But the seller went on to argue that the extra cost is to cover the "shipment" ...price. Seriously? Shipping cost for someone shopping IN STORE!? I had my card in my hand to pay, which I put straight back into my wallet and cancelled the transaction. I don't know if this is common practice at Go Vita, but today was my first time visiting them and I am surely never returning. This one experience is bad enough.
Difficult Staff Member - Springwood, Blue Mountains
I tried to get a refill on a herbal supplement in liquid form. I had the old bottle on which a staff member had written my name, the contents, the date dispensed and the practitioner's I.D. number. When I went to get a re-fill on a Saturday, the person at the Springwood store said that the name in their book didn't appear to be quite the same as my name (either misspelt or scribbled illegibly). They also said that a specialist, who doesn't work Saturdays (their "busy day", she said - why doesn't their specialist work on their busy day?), would ...be needed to authorise my re-fill, even though this wasn't prescription medication. I had on no previous occasion been told that there might be hassles involved in getting a re-fill if I happen to come in on an inconvenient day. I had been led to believe that, if the herbal solution was in stock, that I could come in and purchase some anytime during business hours. Additionally, this herbal solution seems to be the only thing I have ever bought at Go Vita that has had any effect. All other supplements and herbs seem to have done nothing for me at all. So the store mostly seems to contain placebos and "snake oil". Will definitely go elsewhere in the future.
Great staff always well stocked. I love that they have a naturopath in store to offer expert advice and iridology. I could recommend the Marion and Colonnades stores in SA for this service.
Being over 80 and not able to get to the shops at the moment,I was able to get 2 deliveries by very nice assistants, on asking today could I get a delivery from the Curumbine shop I was told in no uncertain terms no deliveries
even though I said I had deliveries before., all the other assistants I have dealt with over the years have been fantastic. I have spent a lot of money in this store but in future will spend my money elsewhere.
I love visiting my local Go Vita, even if I know exactly what I need I always enjoy having a look around at products and maybe find something new.
Staff at my store are always helpful and insightful, I have specific health concerns and dietary needs which has been made easier thanks to advice and options in this store.
Items can be a little pricey which is pretty consistent when you have to eat a particular diet so much of a much-ness.
I have been a Go Vita customer in Ballarat Vic for many years.
The staff are always happy, helpful and go out of their way to make my visit pleasant and satisfying. The shop has grown and so have the amount of staff on the floor but I have still felt like the customer comes first. As the shop now offers a wider range of products it is even easier to find all I need. Thanks and keep up the excellent service and variety.
The reviewer stated that an incentive was offered for this review
Fantastic health and wellness options available at the Frankston Bayside Go Vita store. Loads of health products. Very knowledgeable, friendly and helpful staff. Always love visiting to see what’s new.
Berwick Go Vita
I shop at Berwick GoVita for all my health food needs. The range of products and the staff are so knowledgeable I wouldn't go anywhere else. There seems to always be a professional naturopath on whenever I go. Outstanding service.
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