I went to the QV Melbourne outlet today after checking the price for two deo pastes online. I was glad that the products were in stock. But the transaction experience ruined it all.

The seller asked me to pay the full price for both the deo pastes even though they were shown to be discounted on the website. I showed the website to the seller and the specific products with the prices - sure enough, discounted. At first, I thought it was a genuine error or something. But the seller went on to argue that the extra cost is to cover the "shipment" ...

I tried to get a refill on a herbal supplement in liquid form. I had the old bottle on which a staff member had written my name, the contents, the date dispensed and the practitioner's I.D. number. When I went to get a re-fill on a Saturday, the person at the Springwood store said that the name in their book didn't appear to be quite the same as my name (either misspelt or scribbled illegibly). They also said that a specialist, who doesn't work Saturdays (their "busy day", she said - why doesn't their specialist work on their busy day?), would ...

Being over 80 and not able to get to the shops at the moment,I was able to get 2 deliveries by very nice assistants, on asking today could I get a delivery from the Curumbine shop I was told in no uncertain terms no deliveries
even though I said I had deliveries before., all the other assistants I have dealt with over the years have been fantastic. I have spent a lot of money in this store but in future will spend my money elsewhere.

Burwood 1
Went for a quick shopping trip and walk past your Store and saw to my disgust a fat live Rat in the window and one the floor !!!
( Store was closed)

I have been to knox Go Vita store. Lady recommended shampoo for dandruff and when I used its totally watery and gave me too much itchy scalp.

My wife purchased some vitamins for me from the Berwick Go Vita.
I did not need these vitamins, so I went to return these items for refund only 3 days after purchase.
The manager at the Berwick Go Vita refused giving me a refund, and only offered a store credit.
We do not live locally to this store and do not shop in that area, so the store credit was not a convenient option for me.
Also when I checked online prices against Go Vita's prices, the vitamins were 30-40% cheaper online.
If you want bad customer service and overpriced vitamins shop at the Berwick Go Vita.
Now I am stuck with these overpriced vitamins.

Purchased black hair colour was told it will wash out to brown my natural colour and it didn’t. When I explained this to Staff member she refused to help me. Then her manager Harshe butted in and said no we won’t exchange. I asked nicely as I was given incorrect advice. She refused to change it. I just wanted brown. After spending lots of money on vitamins I won’t be back. She treated me poorly and I advised I will contact consumer of law. As the product is unopened and untouched. Bad service. Won’t be back.

Having now read several of the reviews of this company, some training in customer service would seem appropriate; including in relation to my experience.
I arrived at the Greenwood W.A. store yesterday (March 23, 2018) to find it closed for business and was given a printed notice about the closure by the woman packing up. Underlined and in all capitals the notice stated to 'register your members card to receive a 30% voucher and a free gift' at the Woodvale store. I went there and when they did not have the products in stock I wanted, the sho...

I went to Go Vita Glen Waverley store on Saturday March 3, 2018 around 3pm and was very disappointed when I learned there were expired bottles on the shelves. When I pointed that out to [Name Removed], he was visibly very defensive and non-apologetic when he remarked, "You are really good in spotting expired products, aren't you!". But that sarcastic remark was pale in comparison to what he did next. He asked me to get out of the store. In his words, "Get out of my store!", which he uttered repeatedly when I initially questioned his whole appro...

I asked for a specific type of water bottle at the Myer Centre Brisbane store. It was wrong, so I took it back. Staff were basically dismissive and rude. They offered to sell me the correct product as well. but no refund or exchange. Way to look after your customers folks. Looked around, and found what I wanted elsewhere, better product, and cheaper! Note to self. Look online before visting GoVita.

Have happily purchased from GoVita Southport for several years but they have moved premises and both times I have tried to purchase from their new shop I have been overcharged. First time I had to go all the way back to the store to question the cost and they refunded me. This time I was quoted a higher price than the shelf price on two products despite the fact that it was also meant to be a 21% discount day. I will NOT be going back. If I hadn't checked I would have been overcharged again!