Very poor customer service from this particular person…
Did reach godaddy first a email issue,spoke with [Name Removed] ( [Name Removed]),the gentleman then told me that he will get back to me ASAP to assist me further( 2 weeks passed )no news….did send him three emails with no responses ….I do operate my own business and need assistance….this is very rude ,disrespectful and unprofessional behaviour…this person should not be on the call assisting people as his attitude tarnished godaddy.com….
My issue has not been fix yet….
Not impressed at all….
Vincent G Sydney
The Devil I know
GoDaddy is the absolute least user friendly platform I have ever experienced. I have two companies with two websites and emails with them, ( I know, burned once and went back for more). They are expensive and I end up having to call them every month to ask, "Why has my domain unconnected from my website?" or "What is this free trial that all the sudden ended, when I have paid a lot of money for sites that are supposed to run without my having to manage them day to day??" Unfortunately I don't have time to switch everything over to another platform, they are the devil I know and the devil I hate.
Furious! Terrible service and support
I recently consolidated all of my online memberships to one program (square - im an appt based business) and made sense to host my site through them and my appt bookings and retail purchases could easily be made.
I kept my domain through godaddy as it still had a lengthy timeframe left on it but when my website hosting was due to expire I moved my domain over and cancelled my website. I was still billed the $331AUD/$220USD and within about 4 hours of the transaction I contacted them via phone immediately to get it rectified. I was told I'd rec
Very poor customer care
I have used GoDaddy for a couple of years... the first year was okay, but the second year there were some technical issues that they could not resolve, wasted so much of my time trying to get them to work on the issue to have it resolved but no luck which is not acceptable when you are running a business.
At renewal time I explained this and other offers online, and I was provided with a small discount then a week later they changed their mind and the discount was no longer valid.
So just a warning, their sale prices may attract you but be aware their customer service is very poor and they do not want to know you when it comes renewal time.
No Australia support
Godaddy do not provide email migration support during Australian business hours. You spend hours on hold with the wrong support teams. They off to call back but don't. My issue has been dragging on for months.
Worst customer service
You cant complain about the customer service, there is none, left without a website for weeks, due to thier incompetence
Alert do not use this company for Web Hosting
My website was extremely slow and my contact pages we taking 15 seconds to upload after being submitted ! My web developer has had this problem with Go Daddy servers CRASHING AND FREEZING issues with most of his customers ! And told me to go with Rocket.net now all of my problems are resolved. Best to find some other companies that look after their customers and do really care.
No Customer Support!
I have explained my issue a 100 times over a matter of 3 weeks, struggling daily with these people however, they keep on responding to something different and cannot answer my questions neither can the solve simple issues (email go to spam box). Then I ask for the supervisor but she decided to ignore me totally. Then I keep on calling their given phone number 020 7084 1810 but it seems like this number doesn't exist as it doesn't even ring but "call failed" straight away, over a period of 2 weeks, calling them 24/7. Seriously, GoDaddy should shut down because they know NOTHING about customer support.
Torturous process with no value for money
The website building is done in the Philippines where GoDaddy can presumably make the most money. This is not necessarily a problem in itself, but after 7 weeks of trying to communicate a website design to someone who's English is poor, is a recipe for disaster. I wasn't getting a website built from scratch, I was actually conned into paying GoDaddy to improve my perfectly reasonable existing website. After an agonizing 7 weeks I still had no new website, they deleted my old website presumably by accident (yes I lost tons of business for 7 we... Read moreeks operating with no website at all), I had to re-write all my website text and re-find all of my photos, all the while losing business and paying a whopping $1200 for the experience. Their culture is to MAKE MONEY, not to help businesses or have satisfied customers. No refunds after 30 days. I would not recommend GoDaddy to anyone.
Used to be very good, now simply terrible
I was in the process of updating my WordPress site when my website had a fatal error and disappeared. The problem was a WordPress fault and not GoDaddy, however, after being on the phone to GoDaddy for over an hour I had to pay $100 and was told the problem should be fixed within 72 hours. I need my site online all the time so I Googled the problem and found I could reload my site very easily, I shouldn't have paid the $100 (which they scheduled to be paid monthly!). I asked for my $100 to be refunded, but have heard nothing. This is very disappointing as GoDaddy used to be an excellent provider, but it seems it has now fallen in to a scam operation with little respect for loyal clients. I have been with GoDaddy for over fifteen years.
Never get this godaddy services
scam, charges for that I never signed up. Also the support team keeps me on seen for half an hour, all from India and doesn't care about your enquiry,.
Great site, great tech, ignorant service
I'm not an especially technical person but I needed to make a new website. So far so good, GoDaddy is easy tech and the website looked great. But trying to attach this new website to my established and pre-existing domain proved a disaster. The tech support I got from GoDaddy resulted not in attaching my new godaddy website to my established domain, but rather the annihilation of my new godaddy website. Very bad. The thing that GoDaddy needs to realise is that not every customer of theirs is necessarily launching a new website for a new domain... Read morefor a new business. Fact is, those of us with existing businesses would be a MUCH more lucrative market for them to exploit. We have (in general) more money and less time than start-ups. They should really look after someone with a pre-existing business and a pre-existing website. Not everyone in the internet is either (1) a teenager in a basement, or (2) a multinational corporation.
If I could rate 0 I would.
Ive been a customer with GoDaddy since 2017 and as an agency have purchased numerous services especially hosting all our domains and our clients domains,. However customer service or rather lack thereof has been an issue, I have reached out multiple times to GoDaddy for a resolution, via whatsapp and via call, and then given the details of a manager (Mark) but still I haven't heard back from anyone addressing anything just yet. My account has been incorrectly charged on 2 occasions and GoDaddy wont do anything about it. On top of that Tameem M and Harsh from their customer service team on Whatsapp Support have been unhelpful, Tameem has been condescending, rude and has toyed with our account.
I had a problem and they promptly helped
I recently bought a domain name and ran into a problem. I thought I was getting some scam emails and thought it was go daddy's fault. It turns out it wasn't. They contacted me and showed me that the extra security I had paid for was working, they explained what the situation was and were very helpful. I had to come back and in good conscience leave a positive review. Thank you Joe for your help. When it comes to buying domain names go daddy has been very good.
Do not use this web builder.
Godaddy used to be good but service and attitude has deteriorated in the last 12 months.
Paid for 5 years - supposedly a good deal, but is actually RIP OFF. Godaddy then tries to do add ons.
They couldn't find a page that I'd accidentally deleted.
Customer support person wasn't listening - had to repeat myself 3 times & then became very argumentative
GoDaddy Has Suspended Our Business 13+ Year Old Domain Effectively Causing Our Business To Cease Functioning
This message is being sent to hopefully get in contact with someone who can assist us here.
GoDaddy's Content team suspended our domain on August 16, 2023 without any explanation or reasoning. They are not allowing us to access our domain or transfer our domain to another provider.
We have been working with GoDaddy for over 15 years, purchased thousands of dollars worth of services with them, never had any complaints or problems during this timeframe and then without any warning or reasoning suspended our domain.
We have tried to reach out t... Read moreo GoDaddy Support Team multiple times and have reached a dead end. Nobody is trying to resolve the issue in the department that handles these suspensions. Due to the actions of GoDaddy, our business is no longer operational. Thousands of individuals who rely on our site are now no longer able to earn income and everyones livelihoods are on the line because they are out of work.
DO NOT USE GO DADDY!!!!!!!!!
DIY Website: Go daddy uses a template which has encrypted html code which doesn't allow high listings in google! you cannot change unless you pay for " web optimisation package"
Domain names: Ga daddy will not notify you if your domain name needs to be updated or paid again. they will sell it straight away.
Hosting: for the smallest site hosting using managed wordpress you need Ultimate package which has unlimited storage. The Go Daddy hosting domain has issues with gmail and getting your sites email to your gmail correctly.
SSL: they charge f
Worst Ever Customer Service Totally Incompetent
Why is it so difficult to change a phone number with GoDaddy when one has an email that they regularly send to, a Pin number and an Account Number? The good service has disappeared. When one rings customer service now they are greeted by someone in an Asian country who is unhelpful and unfortunately does not possess a solid English base. The service previously was good even if one had to wait a while it is better than this. This should be an easy fix, not some torture. Very disappointing and you can't even email them to their no reply email.
Worst business model I've ever found.
I already operate two websites. One in Squarespace. One in Wordpress. I wanted a simple third website and thought I would use Go Daddy's supposedly "free" service. I didn't realise I was signing up to a criminal organisation. The only thing that works is their website builder. Nothing else. Their accounting system is diabolical, their chat support model is unbelievably bad and the one intent seems to be to rip you off. I'm thinking of going to the ACCC.
Terrible customer service. Can't cancel.
I tried this site back in 2018. I didn't use it much and decided to cancel my subscription - couldn't. It kept asking to change my subscription and wouldn't let me cancel. I dropped it to the least amount requesting a contact. Nothing. Once a year, they keep taking money from my account, and I can't stop it. They are thieves! I'm sick of it and have no way to stop it.
I wish there was ZERO stars
GoDaddy has the worst customer service I have ever experience for an online service provider. It is that bad that I am in the process of instructing my team to remove all hostings with this company.
Their customer service agents are inept. My latest bad experience was 55 min with two agents to get a basic refund.
Do yourself a favour and don't use this company.
Terrible pricing policy, uninformative and untrustworthy
After paying for a full year domain, my website was taken down without any notification. Now to recover it they are charging me a ridiculous Restoration fee, plus the subscription plan. Total scam!
Worst Customer Service I have ever experienced
We had been with these guys since they were Media temple who you couldnt get any help from. I thought when they switched to Go Daddy it might get better but that was not the case. I had a client that used a different service provider for half the cost, based in australia, that actually talk to you on the phone! I know right! Anyway made the move a few months back and thought Id wait to write a review incase they only helped during the honeymoon period but they are still helping me. I will never go back to Go daddy
Probably the worst customer service and sales
I have been a customer of godaddy for more than 10 years. It generally works, but when there is an issue you are all by yourself. No help. 0 customer service, you cannot reach their support even you wait on the call for more than 30 min. their chat will drive you nuts as the consultant on the other end have no knowledge of their product and services. So if you are not expecting any support or customer service then its company to goto.
They removed my website without any intimation.
Tried to get it back now and they asking for restoration fee.
I would have paid had they intimated.
I have using their services for long for my clients and business.
But I will leave GoDaddy services now along with my clients and business.
That's critical for any business and client if the services are removed without any intimation.
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