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Bad customer service
I received a call from Godaddy saying that I needed to change hostings within their company because the old version was going to e deleted, which then I agreed to pay for the new hosting and requested for the old one to be removed, nevertheless, they never removed the old hosting and instead charged as their product is setup to have auto renewals. In addition, I was charged for an autorenewal for an email product that was given me for free and I was never informed about that product.
Be very aware of what they really sell you.
I used Go Daddy for domain registration and email hosting because they were cheap. I had a great experience with godaddy . They refunded a fee with no hastles at all
BUYER BEWARE - Go Daddy will not help your small business
Dear Go Daddy thank you so much for your Monday motivation. And absolutely, the journey must first begin, only thing is your service is a complete contradiction to the marketing messages you are “selling” to the hard working business owners and consumers here in Australia.
Well because you asked what steps we took to turn our entrepreneurial idea into reality we thought it was only fair to answer - here we go:
We have spent over one thousand hours and we have spent over $6,000 dollars to not even complete one step with Go Daddy.
Our small but ...
Crap company don't use it
Just purchase an SSL certificate and my website is not hosted with go daddy they cannot help me install it and it has been over 30 days so they won't refund BUT when I purchase it DID NOT said anything about that! Very poor consumer service.
did not refund 3 years of hosting after 2 months unsuccessful use
Sold me a hosting package that was incompatible with the platform i was using, then locked me out of cpanel, for two months rendering it useless, had to move to another provider costing thousands due to being locked out, finally got moved over then then godaddy said they would not refund me any of the money I paid for hosting I can not use.
worst customer service ever (managed Word Press Hosting)
We have a WordPress website that is hosted with GoDaddy Managed Wordpress service. In our plan, we have an allowance for two websites. each website has a staging website.
The plan was to use one website as dev\test and the other one as a staging production. so we will do dev -> test -> staging - > prod. and we were happy to buy the managed WordPress plan because we didn't want all the headache around the WordPress admin. BUT THE SAD REALITY IS:
1. I will start with the interaction with them:
a. Every time you call Godday you are expected to s...
WOW - didn't think this could happen
Wow - didn't think this could happen, paid for everything spent a heap of time getting my domain, building my website, paying for additional emails, setting them up THEN get an automated response saying to prove my credit card is mine. Uploaded my license which has my abbreviated name i.e. Chris vs Christos. They cancelled my site Did not respond to my emails only via automated agents. Lost my domain, lost my email, lost my images, lost all my work and not even a hint of support.
Beware of Godaddy! Easy to start - impossible to stop their charges.
Getting started with Godaddy was very easy and quite inexpensive. But over the following year as the introductory period ended it became quite expensive. When I tried to cut back on some of my products my attempts were reversed on their web site. After much frustrating discussion with their Support team I was convinced that I had to set up Two-Step Verification so I could securely cancel my products and stop the auto renew charges. I did that and cancelled all my auto-renewals. During the past month I have been inundated with emails about my au...to-renewals because somehow one of them has been turned back on. To turn it off I have to log in using the Two-Step Verification but the phone number for the 2nd step code has been changed to one that isn't mine. So I can't log in and their Support team say they can't either. They require me to email them a copy of photo ID with my face clearly shown, my signature, date of birth and so on before they will assist me. This is a huge security risk from a company who can't prevent my phone number from being changed on my "secure" account and I won't do it. So they intend to continue auto-renewing my account indefinitely. The only way to prevent them is to cancel my credit card. What a hassle!!
Dreadful Service - Deceitful Conduct
I rang up to renew my domain name and it was canceled by the Consultant.
Then I was sold an SSL Certificate and NOT TOLD at time of purchase that I needed to get a Web Developer to code it onto my website. Therefore, I have paid for something that has been of ABSOLUTELY NO USE to me!
The Consultants are paid an incentive to sell you additional products and services. They induce you to buy products, without giving you all of the information you need in order to gain benefit from what you have purchased.
In other words my experience has been that they apply deceptive conduct to induce the purchase of products/services.
The reason this didn't get 1 star is because they are okay for domains
I have now finally cancelled all my Hosting services and SSL certificates on GoDaddy. I am running 2 VPS servers on Linode for the same cost ($25/month paid by the hour) as my one GoDaddy shared hosting! (I have not looked back - to get the same VPS on Godaddy would cost $41.98/month paid by the month if you can figure out how to turn off all the extras!)
The only thing I would use them for (and still do) is registering domain names which they seem to do an okay job at.
Ignoring the bad sales tactics and the non-recurring payment for a one off ...
The worst registrar I have ever been with
Obscure interface with hidden billing path. Hard to find how to cancel a product.
When you find it, you may get one of these meaningless messages
"Don't worry, we won't take it personal:This product cannot be canceled at this time. Please contact our customer service team for more information."
So you have to call them to sort out the issue when it should take a single click. I am closing my account once and for all.
Australians, Beware of this devious company!
They are not an Australian company. They use Australian phone no.s but do not have a local presence in Australia. GoDaddy is the worst business experience we have ever had. Ruthless business practices. Videoblocks, (another US company!) made an unauthorised transaction on our card, so our bank had to cancel the card with a chargeback. We had to wait a few days for the new card to arrive. However, without any notification via email, text or phone, GoDaddy deleted our corporate website that runs an educational program because we were late for a m...onthly payment of $10! It was after a few days we found out. We have been their customer for years, yet we could not reason out with them. Please refer to the links below, and understand how dangerously deceptive, and ruthless, this company and its staff members are. Thousands of customers have had heavy losses because GoDaddy's business practices are one sided. Customer care is not in their radar. When I finally managed to get a hold of them, GoDaddy said they sent us three "failed billing notices" to our email before taking our website away. Firstly, no, we haven't had any such GoDaddy "failed billing notices" in our email, not even in our spam folder. And, yes, we do have three Domain Notifications for a domain we cancelled a long time ago, which has nothing to do with our website. Secondly, I learnt from GoDaddy staff yesterday, that they send these "failed billing notices" to existing customers from their marketing department and not from the billing department just so that these notices go to customers' spam folder so they will not know that their websites would be deleted and then GoDaddy demands a restoration fee of $250 under threat of destroying the website information. I allege this to be extortion. We respectfully asked them to do what's right by us. Most of their staff members are sadistic, and get a sick satisfaction when customers call in a panic after seeing their website disappeared. I had to research for hours to get their USA phone no.s and read reviews on USA Better Business Bureau. I then spent hours to get a hold of their staff just to gather what their practices are and why they would do such a bizarre thing. The first two put me on hold saying they were transferring me to a supervisor, and after half an hour or so I hung up realising they were dishonest and wanted me to tire of holding. The third person was mocking at me that it was their right to take our website because we didn't pay. The fourth person insisted, talking over me constantly, that they sent out notices even though I said we haven't received any. He condescendingly demanded that I deal with Gmail if the notices were in my Spam folder. The fifth person from billing dept said that so many customers have had my experience. I asked her, even though we haven't had any GoDaddy email notices sent to us, if it was the billing department that send out these "failed billing notices" they refer to, and she said no, it was the Marketing Department. She then said GMail is not good and that we should buy their product for email as its better than GMail and that their notices would not have gone to Spam folder if we had their product! She even discussed the cost of their email product with me. I persevered so I could get to the bottom of this scam for the sake of all Australian consumers. Please, fellow Australians, avoid them like the plague before you lose your precious website that is worth thousands of $$$$ and your good reputation, for the inadvertent delay of payment of a $10 subscription. Go to Singaporean companies. Very ethical, and legally safe: https://www.bbb.org/…/godaddycom-llc-1126-22000…/complaints… https://au.trustpilot.com/review/www.godaddy.com
I registered a business name with Australia Government which I took photo of time and that the fact that the domain.com was available. I then visited your website and typed it in to buy it for .99 cents only to be forced to call you to be advised it was just bought five minutes ago!! Instead of 99 cents it would be $112 but because it was listed for sale go daddy are sure they could secure it for me. outraged. scam. asked for management - tried again had when called back and have been blocked. no where to send complaints on your website. this is an outrage
Go Daddy Is not an ethical business
Hi we are a corporate client with over ten established websites
Go Daddy took our money to back up our sites, but failed to make the back ups
Subsequently 2 of our sites went down and the back ups could not be reinstated for obvious reasons.
I discovered they have no local Australian Premises and operate our of Arizona.
GoDaddy admitted liability to me and offered me free hosting for three years as compensation but the sites will cost us about $8000 to recreate
Despite having a team of developers (they did not offer to rebuild the sites at their cost
Beware of this organisation as in my view it has no ethics and does not act honourably when confronted with an error on its part
What happened? Customer service is POOR.
What happened to GoDaddy? Customer service was excellent. Now it’s extremely poor. GoDaddy demanded a copy of a government issued ID to “verify credit card details” but not one of their policies stipulates how that information would be safeguarded, and how they would anonymise any information post verification. Two emails written in simple English were dismissed by the “customer service” representative. A request for a senior customer service manager to contact me was ignored. A formal complaint was lodged with the Bureau of Consumer Protection. Once my current hosting expires, I’m taking my business elsewhere.
Block you into recurring renewals
They provide poor service. Can't contact them, over 30 minutes on hold. Gave up. No matter how many times I cancelled the auto renewal payment, they keep stealing my money. It took way too much pain to cancel their service for it to not be intentional. AVOID AVOID AVOID.
They are frauds
I made a typo while trying to visit facebook and ended up on a Fake Virus page that said I have a virus and need to call a number to get it fixed. I did a whois search and found that was a godadddy domain. I reported this to godaddy and they still haven't removed it (it's been 3 days since I reported it). As I was visiting a page that they have control over I feel that I'm a customer and have written this review of their service (or lack of).
GoDaddy are Bad !!
Why not dealing with Godaddy
I move my website to they claim worlds first class hosting for website like no others , they promised they server very protected and website will be very secure , on of the pages with infected with some virus's and they made promise they system will fix the problem ( that was July 2016 ) and since then I made god knows only many calls and every time a new operator and different solutions!! From letting the independent It man fixing and clearing the viresus kept coming back to purchasing a new system Locksite ( soun...
Using Godaddy Web Builder
I was asked by my local Bowls club to build a web page for them. I tried a couple of different sites that offered "easy to use" and was very dismayed. After finding Godaddy by mistake I though I would give it a go as it looked simple on the youtube ads. I was amazed how easy it was, I started to develop an actual site within minutes, Great stuff. I took two days working on the site when I could (total around 12hrs actual time) I got ot to the stage to publish and was really happy with the results. I had to contact the support team a couple of ...times for advice, the team were bloody teriffic to deal with. They took the time to listen and advise me how to do things I wanted to do and some things I did not know was possible. A very big thankyou to GaDaddy.co for all the support and help, the club love their new site.
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