Reviewer Photos & Videos
Over a year ago I purchased a domain name for my website. I allowed the domain name to expire in May 2021 because I had closed my website. Now I am now trying to renew the domain registration with a different company, however, GoDaddy is holding my domain name "hostage". To make matters worse, I am unable to access my old GoDaddy account to renew my domain name registration. I have had to apply for access to my old account and now have to wait for three days to get a reply. GoDaddy was recommended to me, but when I eventually get my domain name back, I will never do business with them again.
I have been a Go Daddy customer for years. I am in digital marketing and had previously recommended clients to host with Go Daddy. Last week they blocked my account as I missed 1 Go Daddy Auction invoice out of over 5 that was paid. The amount was small and it was just an oversight. While this was going on I had a domain I was bidding on which was over $20,000 and had just spend hundreds of dollars with them adding sites to sell on the auctions. I also had 3 other domains I was buying and bidding on for clients.
I had no warning, no email sayi...ng I would have been blocked and my credit card had plenty of funds. I then rang them and was on hold for 15 minutes and I was told to call back the following day. I called back the following day and it was 46 mins on hold waiting then again being transferred. I am now spending my next week with all of my staff transferring all sites, hosting, clients and domains off Go Daddy.
Terrible Domain Broker Service.
Paid for the service but they didn't reply my email and closed my service. When I called the support, they said that I was no longer eligible to receive refund.
GoDaddy sells your details.
I put a similar review on the GoDaddy site itself a few years ago but as the problem still seems to be happening I decided to add another warning. A few years ago I purchased a domain name through GoDaddy. I didn't really want to use the domain, I merely wanted it as a temporary detour for migration. Almost immediately I started to receive an inordinate amount of spam. When I wrote on the review that I believed GoDaddy was selling our details (and others agreed), GoDaddy tried to assure us they would not do such a thing. They insisted that the ...details were being used from Whois. I have had or managed many domains over the years and this had never happened before to that degree. Now I have proof. I let that domain lapse years ago. Yesterday I checked to ensure my details relating to that domain were no longer appearing on Whois. They were not. Yet yesterday I received another "Potential Fraud" phone call from someone wanting to "help" me build that domain. It is not the first (and probably not the last) such phone call I have received over these few years. The ONLY place they could have gained my name and phone number in relation to that domain name is through GoDaddy. So beware everbody!
Forced change to O365 and now can't even do simple email alias with my domain
Although I have an active product 'Account forwarding with my domain' it's become useless because they forcibly migrated everyone to O365. I might be able to link my domain to a website but I only bought the domain name for my email address, and now that's just been withdrawn with no warning and no option. I believe there actions go against Australian consumer law and I will be lodging a formal complaint with the ACCC.
Extremely bad customer service, Ripp off. They will slow your website down. If you care about your website go elsewhere.
Goddady is hopeless and Ripp off. Bad customer service. They don't care about you or your website. Go elsewhere like siteground. You will see imdiate improvement and speed as well.
I cancelled all my go daddy products a month or so ago. I’m in covid lockdown at the moment, and go daddy took a renewal payment of $120 out of my account even after cancelling. I contacted them as I’m short on money during the lockdown and have been stood down from my job and need it for groceries etc. Customer service had the audacity to offer me a go daddy credits after telling them my situation. Also tried to put the blame on me when I have emails from them of the cancellation from a month ago.
They finally agreed to a refund but said it w...
Terrible Customer Service
I have had continued problems with Go Daddy mainly being hung up on when I have been on a call or waited to get to the right person for more than half an hour this has happened several times. This time I was not even put through to customer service I was just told that it was a DIY problem, when I asked if i could please be put through so that they could at least provide me an explanation so that i could on-pass to my IT team I was told to hold and hung up on. As a company we spend a lot of money per annum on go daddy surely we deserve at lea...st an explanation from the IT team. It may be helpful for your team to realise that some people/small business owners are not IT experts or professionals in this field. We will slowly start phasing out our go daddy products as this is customer service, or lack of is just unacceptable.
Stay Away form them
I have paid $180 for a domain brokerage service and after 1 months, I have been advised that the broker could not contact the owner of the domain and there goes my $180. I have no proof that the broker really engaged or contacted the owner. I even don't have proof if they really had some sort of contact details.
Just a rip off
Total rip off.
Never was I told that a $200+ annual fee for my website was going to be deduced from my account, when the website wasn't in use. And now if I cancel the annual fee the website page will be deleted within one month and I will have to start all over again with more fees to redo the website, and again pay the annual fee to activate it.
Crooks, refuse to honour refund request when things don't work out.
Godaddy have refused to honour a genuine refund request and will present different excuses at every stage of the process. Conceited, arrogant and utterly non approachable ... Avoid!
John, who claims to be the highest level of authority in regards to GoDaddy refund policy ... you have no idea and understand less about what your customers need and expect. Maybe you just don't care.
Terrible!! DO NOT USE
We have a domain registered with go daddy and are in the process of trying to move it to siteground.
It came to our attention that in order to move over we needed to change registrar details - we paid the fee to have this done a month ago!!!
They rob you of money and then cut your services because you haven't renewed but don't actually do what they're supposed to do on their end.
This has been a waste of my time and been detrimental to our business.
I have spent more time on the phone to them than should be required and we've gotten no where.
They are hopeless and a waste of time.
GoDaddy is Anti-Consumer
Absolutely terrible experience trying to purchase a domain from GoDaddy.
Recently, I found a domain that I liked that was only available on GoDaddy. I promptly added it to my cart and continued searching for other top-level domain alternatives. A few days later, the domain was no longer available, removed from my cart, and put behind a $180 brokerage fee pay wall. After looking up the domain registrant on WHOIS, I found that the domain was being held by Mesh Digital Limited (a subsidiary company of GoDaddy). It became apparent that GoDaddy mo...nitors search traffic on their platform, purchases those domains under a subsidiary, and inflates the price. A call with a member of GoDaddy's support team confirms that they do indeed have an algorithm that reserves frequently searched domains on their platform to put up for auction. Simply put, this is anti-consumer behaviour and unethical business practice. I will never use GoDaddy again. I recommend for everyone to also avoid GoDaddy. There are plenty of other alternative services out there that actually value their customers.
Just dishonest and incompetent
If you enjoy the frustration of trying to explain your concerns with a Philipino. Go for it.. They also blatantly lied about having free access to Microsoft office, whilst hosting a domain name and providing a professional email
The WORST. Will continue to charge long after cancelling!
Total scam artists. I haven't had a domain or any other subscription/product with GoDaddy since January 2018 but I am still being charged annually. No email, no receipt, nothing in my account order history. Just a mysterious charge on my credit card statement around the same time each year. I have to go through the same crap with GoDaddy support every time who are completely unhelpful (bordering on rude) and will only repeatedly state that no further charges have been made - even though I have the CC statement right in front of me with the tran...saction number and info. I have to ask them a dozen times to confirm that I have no active subscriptions or products (they seem to do everything they can to avoid answering this directly) and then screenshot that conversation to take to my bank as proof to have the charge reversed. GoDaddy conveniently don't have the ability to email you a record of the chat conversation (a fairly standard feature of most support chats or so I would have thought) and their chat window blocks you from copying and pasting. Suspicious, much? The accounts team are also conveniently unable to remove credit card information to prevent further charges. The last time I had to go through the dispute process with my bank I was assured they would not be able to charge me further, but alas! Here we are again. I ended up having to cancel my credit card and apply for a new one just to get rid of GoDaddy. Avoid at all costs!
Questions & Answers
Just wondering when Go Daddy will respond to their paying customers? They seem to spend an awful amount of time and money marketing their services to new customers yet fail to help their existing?
Hi, I was told that you can only make payment to them thru credit/debit cards .....is this true?
I've been with GoDaddy for years with 6 domains one of the domains someone added themselves as a user and blocked me as user so I couldn't get into the back-end and fix it. Then all my domains went down. I contacted GoDaddy and asked what was happening they said that there was a infringement of a trademark and that my domains where suspended and that I would have to email their department and take down the pages with the infringement. I told them that I can't get into the domain because someone had blocked me out. The support worker said that they couldn't help me because only the infringement department could but I can only email them no one can get in contact with them only by email. I have lost Thousands of dollars in business is there any way of getting compensation because now they have given me until today to fix the infringement or they will delete my domains and all my work building my web pages and cost will be gone forever and my business will be too.
why will you not write my review, I've not used anything you can't use but your poor service
Get an answer from our members and GoDaddy representatives
Other Digital Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.