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RIP OFF MERCHANTS
Repeatedly charge for products and services that are not delivered and refuse to give refunds. Absolute crooks! Paid for website and it wasn't visible for 2 months, my bad luck. Paid for domain purchase got nothing, my bad luck. STAY AWAY FROM THESE PEOPLE
If I could give 0 stars I would
I'm designing and building websites for a living and two out of my many clients are on GoDaddy web hosting - one on an entry level subscription and the other one on a more upscale option. It is completely impossible to do any work on either of those sites - the server continuously drops out, the uptime is a joke, getting through to their support takes about 60min on average and when getting through all they do is recommend to pay for one of their Wordpress developers or to upgrade the plan. For one of my clients we did upgrade the plan for an a...dditional AU$600 which did absolutely nothing to fix any of the issues. We've had ongoing problems with a cURL 28 error and any fix I had up my sleeve didn't work, then ended up paying for a Wordpress developer via GoDaddy who emailed back after 72 hours saying it's not related to Wordpress or the website itself but to the server (as I had told them many times). GoDaddy then promised to escalate - hadn't heard back after 8 days so called them again today, spent two hours on the phone to be told it's not a server issue but a Wordpress issue. This company is an absolute joke - a quick google search also showed that many other GoDaddy customers have the cURL 28 error and are being told to pay for a developer - what a scam. Stay away - my clients will be fighting for refunds and moving to different web hosts.
On hold for 38 minutes. Still no answer. I have a feeling there is actually no-one there to take my call. Hello! Are you there? I really need some help.
Just a dumb site and Company
I am sitting here on the auction site and to start the bids are in USD but they are displaying in AUD. I change the currency settings in my account and this does not fix it so I ring support and they tell me this is a common complaint and I need to change setting on homepage. The auction was set to finish over an hour ago but they extend an extra 5 minutes every time someone bids so we could be here for the rest of the year. Everyone knows when an auction ends so end it at that time this is just a joke. Going going going not gone lets give it another 5 minutes????????????
#OpenWeStand False & Misleading Advertising. I asked for some help - Go Daddy refused and deleted my website.
Just like any small business can relate, paying accounts is virtually impossible if your clients havent paid there's. When I looked up what my options with GD I must say I was very surprised and almost relieved when I read Godaddy's pledge to small businesses which is "#OpenWeStand" However when I called it couldn't be further than the truth. My website is deleted and my account was blocked it was like pulling teeth to be given the kind of grace they speak of in there article https://au.godaddy.com/open-we-stand/what-godaddy-is-doing Basically ...I have been given 2 weeks to come up with $3,000 and they still wont tell me why my businesses website was deleted even though the expiry date they have on the account is the first i've seen. After being a customer for over 2 years and have even got a secondary account with another provider for this very reason, to say I was disgraced is an understatement. It's simply not consolable to be pledging #OpenWeStand, Ive been given more compassion from a new vendor than that of Go Daddy who by the way made a staggering $2.98 BILLION last year. It's it any wonder they are profiteering of the back of struggling hard working small business owners who they refuse to keep their word to. Im sure the ACCC will be very happy to take on my complaint tomorrow. How are we supposed to re open Melbourne when we are being robbed by offshore greed driven corporations like Go Daddy. Long story short - If your business is in Australia then shop local. Where did the human element go in business? So wrong on so many levels. And one more thing Go Daddy. You do need a dedicated inbox for complaints and by law you should be displaying one. With love from yet another underwhelmed customer that you do not deserve to profit from. Abby J from MiniBoo
Waited 36 mins on the phone which then just hung up
When Godaddy switched over to cpanel, I paid extra money for the migration. I was told it would take two hours. Next day, the website was still not working. I rang them back again, waited on the line for 36 mins, and then it just hung up. What terrible service!
Worst service ever!
I have sat on a chatline for over 3 hours today to try to get my facebook business page attached to my Godaddy website. The worst experience ever!! Very very poor customer service. All they seem to do is to send links for you to click on which is just a bunch of computer jargon.
Teeeeeerible Service, Huge Sham.
Avoid them on any costs.
Cheap to join, rip you off to the bone in long run. Been with them for last 9 month, charge me $170 for full year. Currently I've been charged well over $1,000 for ridiculous reasons.
Migrating to other service provider now.
Runnnnnnn away from their service.
0 Star service provider....
I wish I could give them 0 star
I wish I could give them 0 star. the first time I typed the website it's cheap then I went to pay my cart they said it was no longer there. 10 times, the company tried to keep the keywords we search to make more money. horrible
Outdated, unprofessional, hard to use, and just all-round embarrassing.
It is 2020. Products and companies like this should not exist.
I would be ashamed if this was my company or if I worked here.
This company is a joke.
My site goes offline daily - they cant explain it. Recently my whole site went down and I couldnt connect - DNS error. Upon checking the DNS tool it says no changes had been made for over 6months, which is correct, yet tech support said a DNS change was made which caused the site to go offline. They couldnt explain why this was or who did it as they dont have logs.
Not good enough. This business is amateur at best and I would highly recommend you steer clear.
Websites killers, do not recommend their services.
I have being paying for my website for years, and they have not taken care of it. It was out of order for months without any notifications. Just huge waste of money. I do not think they can manage websites professionally. The sold me a product that is standard ssl and my website just did not work. and when asking them to put back into track they were asking me to upgrade. I do not need to accept any payments on the website, it was just for advertising.
They were asking me to fix it. If I was capable to fix it I would not be purchasing any product from them.
If I could give zero stars I would
After a relatively smooth start I was advised by my tech guys to move the service away from Godady to AWS. It is painfully clear that Godaddy makes it almost impossible to move your account away. I can't understand how it is legal to block the migration of the hosting.
It hurts to even give one star
I wish I never signed up to GoDaddy... an absolute mess, horrible user interface with plenty of bugs, 10-20 second server response times. ANYONE looking at signing up to GoDaddy, DO NOT. You will hate the service, struggle to leave, and wish you never touched them...
Personal information breach
I bought a domain name from GoDaddy and they shared my contact details with another marketing company. Now after every few weeks, someone is contacting me to build a new website. They should not share my personal details with anyone without my permission.....
On the 30th July I received a hefty & incorrect renewal charge. Have spent hours/days waiting to talk to someone to get sorted but so far no luck. They keep advising they will exceed my expectations?
They advertise domain name for $9.95 once you are trying to finalize they will change the price.
customer service is zero highly suggest not to use them.
best to use our local domain hosting sites.
Deleted my entire website and all history of it.
My entire website was deleted out of the blue, all my saved work gone and everything I had on godaddy gone. Wanted to charge me a $80 fee to restore it all even though they are the ones that lost it??
AVOID OFFICE 365 or any direct emails set up with them
Do not use them for anything else other than Web Hosting or Domain purchase, avoid any affiliated service offerings like Office 365, they are limited and you can be trapped with the full potential of what Microsoft applications are on offer.
A complete shambles
If you are after a quality service (with quality customer service), your best option is Siteground. GoDaddy is outrageously bad at managing any customer issues. Their products simply do not work and they are always unwilling to provide you with a refund for non-working products.
They took the liberty to create a non-working email address for a domain that they don't manage (Unbelievable!). If the domain is not under their management it is impossible to have a working email address... Godaddy does not seem to understand that...
They also don't...understand that, under the Fair Trade Act, they are obliged to address non-working products after their nonsense 30-day money back guarantee. With Siteground, they keep your domain private for FREE and the domains and hosting plans are way cheaper than GoDaddy. They are super fast at responding to your requests and fix problems straight away. I am very glad that I've found a great alternative to this shambles of a company.
Negative customer experience - they make it very hard to cancel
It is difficult to cancel accounts with them; I've been trying to do so for two years. No emails are provided when billing is invoiced, only when my credit card bill comes in the mail. Next to impossible to cancel online, and the "live chat" has taken me 8 times to solve my issue. Not worth the $26 dollars. On the suggestion of my credit card provider I canceled my credit card. Left this negative customer experience feeling like I got hit by high-level scam artists... I will be switching to WIX.
Possibly the worst customer service ever
I just spent 10 hours over the last 3 weeks trying to get my desktop email to work. The call centre people kept telling me that it would be fixed in 24 hours. I got the feeling there might have been a call centre game going about how much they can mess a customer around.
Questionable domain name dealings
Less than 1 hour ago, I was delighted to find my desired ecommerce domain name available on godaddy's website & put it to my cart.
A popup message notified me of an error at godaddys's end and advised me to try again in a couple of minutes time.
I tried again, after a minute or two the attached error message popped up, advising of a persisting error and to try again later or call to place the order.
I left the page. Reopened it. Searched newly for my desired domain name & this time it showed as taken!
I immediately called and was told that it l...
Signed up and paid for 12 months for website hosting and after 5 months and countless phone calls later, I am still paying my previous provider to host my website. Talking to them, I got the distinct impression that none of them knew what they were doing. It should not be rocket science, just migrate the existing website over and start hosting. Tried to get some of my money back, and it was like talking to a recorded message "it is outside the 1 month period as stated in our policy" over and over again. But what have I got to show for the 5 months that I have paid you? NOTHING. What a scam.
Overcharged me hundreds of $, can't reach customer support to get it back
They charged me $140 to restore my website which they incorrectly deleted. When the guy realised he couldn't do the job he charged me for, he said he'd refund it. 9 days later, I've been charged $140 TWICE with NO REFUNDS.
70 minutes on the phone to customer service, and GoDaddy hangs up on me. No result. Worst customer experience I have EVER HAD. I want my money back. Imagine not having any customer support workers in the countries they provide to (Other than USA), or even a global email line, to deal with customer issues. My mind is blown at how GoDaddy is such a successful corporation.
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