First item faulty
I received a faulty product. The customer service has been very hard to deal with and I still don’t have a resolution.
Update: replacement machine has been arranged.
Will update once received
Customer service is non existent
Hoover vacuum cleaner stopped working about 3 months after warranty. Customer service totally disregarded my complaint and said I would have to pay to even have it looked at! The lady [Name Removed] was also very rude. Understood it’s out of warranty but you expect more after spending $250 and only using the vacuum occasionally in a small apartment for a year. Won’t be shopping here again at all. And would never recommend. Disgusting.
Terrible products and terrible customer service
Bought a carpet cleaner on "half price" sale. The thing is such poor quality, not only feels cheap, acts like it as well. Returned the product as it didn't do what it's meant to (clean carpet), requested a refund under Australian Consumer Law, Godfrey's customer service was insistent on they get to choose (until I mentioned ACCC) and they change their tune and said it was a DOA so shouldn't be an issue.
The problem is the repair centre that was supposed to communicate with me never did, just sent the product back to the closest store (despite ...me telling them I have no car and it was delivered to my house in the first instance). I call customer service, tell them the issue and was promised a call back which hasn't happened These guys need to get their a$$ handed to them by the ACCC. It is quite obvious that from all the reviews here it is a common problem that their products are of subpar quality and customer service is pathetic.
Still waiting for refund 20+ days
I'd like make a complaint, what are the contact details for the complaints manager? I have been waiting for a refund. I have made phone calls to Godfreys and nobody returns my calls. I have written emails and have not received a response. Really unhappy with the customer service. Thankyou
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Terrible service and vacuum doesn’t work
We ordered our vacuum on 17 April. It arrived 4 May. No delivery updates were provided by Godfrey’s - we had to enquire. Vacuum stopped working on 9 May. Our only option is to return the vacuum to a local store (which is a franchisee) who will then send back to the Online store for “assessment and repair” - with turnaround times of 7 - 10 days + quarantine time. Godfrey’s online won’t cover postage back as we are capable of taking the vacuum to a local store. We requested a refund - that request was never addressed by Godfrey’s at all. No replacement was offered. We will never buy again from Godfrey’s online.
- Online Store
Hoover Stik Vac dead and they can't fix it
Used it about 4 times, won't go anymore, I texted them, told them I was in a wheelchair so could they pick it up, they said I could return it to the Cairns store when it re-opens after covid-19. yet they're still selling them through Ebay and online. I realise covid-19 makes it difficult for everyone but they have been totaly useless and shouldn't continue trading if they can't service them and who knows if the warrantee wil outlast covid-19. I won't buy from them again. I'll have to contact ACCC
DO NOT USE GODFREYS
Do NOT USE Godfreys
I ordered a brand new vacuum. The head was faulty so Godfreys ordered a replacement. The replacement that came was a generic cheap vacuum head that isn't even for my model vacuum. DO NOT USE THIS COMPANY
Poor customer service
Ordered Hoover vacuum. Died after 1 month. They said I have to take it to nearest store. Dont have car. They need to move customer service out of the 70s and provide replacement delivery and defective item removal free of charge if under warranty. Like AOL.
Questions & Answers
Please Im looking for a " Paper Bag Ring " for my PV12 vac cleaner. Can I order on line please?
My email is "email@example.com" or 0401564434.
Unfortunately not all replacement parts are available online.
However, these can be ordered through your nearest Godfreys store or over the phone by calling 1800 815 270.
The Godfreys Team
WHERE IS MY ORDER? I ordered a Hoover Tornado bagels vacuum last week Thursday and it’s almost been a week since and still nothing. How come I can’t track my parcel either???
We are very sorry about the delay in the arrival of your delivery.
Australia Post have advised that they are severely inundated with deliveries and are experiencing up to 2 weeks delays in processing freight.
They have been moving items manually to expedite the process meaning freight has been moving without triggering scan points.
They closed all depots across their network on the weekend for new freight and worked triple shifts to clear their floors of all delayed articles, they are still currently working through this.
Your order is on it's way.
Again, we apologise for any inconvenience caused and thank you for your patience.
The Godfreys Team
I ordered a vacumm cleaner Inv 2003942175 on 13 April 202 when will I receive it in Cairns
We have checked your order for you.
The tracking of your order is showing a delivery ETA for the 23/04.
The Godfreys Team
Im looking to buy a Paper Bag Ring" for my PV12 vac cleaner please. Can I order this on line?
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