First item faulty
I received a faulty product. The customer service has been very hard to deal with and I still don’t have a resolution.
Update: replacement machine has been arranged.
Will update once received
Standup valcume cleaner
Went to find out was wrong with my welcome cleaner was so rude. Got my valcume cleaner back hasnt worked properly since and docent go back into the barrel will not get another valcume cleaner again from them looks likes will get another from someone else.
Hoover Performer Plus Robot Vacuum - Waste of Money
I’ve just used my Hoover robot after it’s first charge.
But let’s start at the beginning. After reading many positive reviews on this robot vac, I ordered one online.
First: package was not even wrapped. No privacy.
Second: upon unpacking the robot, I discovered it does not come with a dedicated home base. This is not clearly stated in the online advert.
So once it’s battery is flat, you have to literally carry it back to the charging adaptor. What’s with that?
Third: after charging it all night I started it up.
This machine is usele...
- Online Store
I placed an online order on the 26 December 2018 10:26:21 PM. Its been two weeks so I called them to find out what happened to it and I found out that Star-trek told Godfreys they had tried to deliver it 3 times unsuccessfully because nobody was home and my order has been sitting in the ware house doing nothing for the past week. I checked the dates and I know I was home every single time so Star-trek lied about trying to deliver it. I was told my order would have eventually returned to Godfreys and all Godfreys would do is wait for the costume...r to contact them. Their costumer service stops as soon as they get paid. Its up to the customer to make sure they get their order. If you make an online order, organise to pick it up from the store as it MIGHT be quicker. Personally, I'll be shopping elsewhere.
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Questions & Answers
Please Im looking for a " Paper Bag Ring " for my PV12 vac cleaner. Can I order on line please?
My email is "email@example.com" or 0401564434.
Unfortunately not all replacement parts are available online.
However, these can be ordered through your nearest Godfreys store or over the phone by calling 1800 815 270.
The Godfreys Team
WHERE IS MY ORDER? I ordered a Hoover Tornado bagels vacuum last week Thursday and it’s almost been a week since and still nothing. How come I can’t track my parcel either???
We are very sorry about the delay in the arrival of your delivery.
Australia Post have advised that they are severely inundated with deliveries and are experiencing up to 2 weeks delays in processing freight.
They have been moving items manually to expedite the process meaning freight has been moving without triggering scan points.
They closed all depots across their network on the weekend for new freight and worked triple shifts to clear their floors of all delayed articles, they are still currently working through this.
Your order is on it's way.
Again, we apologise for any inconvenience caused and thank you for your patience.
The Godfreys Team
I ordered a vacumm cleaner Inv 2003942175 on 13 April 202 when will I receive it in Cairns
We have checked your order for you.
The tracking of your order is showing a delivery ETA for the 23/04.
The Godfreys Team
Im looking to buy a Paper Bag Ring" for my PV12 vac cleaner please. Can I order this on line?
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