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Godfreys Online Store

Godfreys Online Store

2.1 from 36 reviews · View Statistics
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10 reviews
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (1) · No
  • Shipping
    4.0 (1)
Anthony dickson
Anthony dicksonGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 1 like

First item faulty


I received a faulty product. The customer service has been very hard to deal with and I still don’t have a resolution.

Update: replacement machine has been arranged.
Will update once received

Product Quality
Incentivised Review No
Return Claim MadeYes
Godfrey G.Godfreys
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Questions & Answers

Brian B.
Brian B.asked
Online Store

Please Im looking for a " Paper Bag Ring " for my PV12 vac cleaner. Can I order on line please?
My email is "bickley@ymail.com" or 0401564434.

1 answer
Customer S.Godfreys

Hi Brian,
Unfortunately not all replacement parts are available online.
However, these can be ordered through your nearest Godfreys store or over the phone by calling 1800 815 270.
The Godfreys Team

Sara K.
Sara K.asked
Online Store

WHERE IS MY ORDER? I ordered a Hoover Tornado bagels vacuum last week Thursday and it’s almost been a week since and still nothing. How come I can’t track my parcel either???

1 answer
Godfrey G.Godfreys

Hi Sara,
We are very sorry about the delay in the arrival of your delivery.
Australia Post have advised that they are severely inundated with deliveries and are experiencing up to 2 weeks delays in processing freight.
They have been moving items manually to expedite the process meaning freight has been moving without triggering scan points.
They closed all depots across their network on the weekend for new freight and worked triple shifts to clear their floors of all delayed articles, they are still currently working through this.
Your order is on it's way.
Again, we apologise for any inconvenience caused and thank you for your patience.
The Godfreys Team

Trevor Hazell
Trevor Hazellasked
Online Store

I ordered a vacumm cleaner Inv 2003942175 on 13 April 202 when will I receive it in Cairns

2 answers
Godfrey G.Godfreys

Hi Trevor,
We have checked your order for you.
The tracking of your order is showing a delivery ETA for the 23/04.
The Godfreys Team

Brian B.
Brian B.

Im looking to buy a Paper Bag Ring" for my PV12 vac cleaner please. Can I order this on line?

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