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Reviews

Review distribution

5 star
211
4 star
39
3 star
10
2 star
53
1 star
377

DogSense Dog Training

DogSense Dog TrainingSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Exceptional Service, Support & Knowledge - Victoria Point Qld

published

Mike went above and beyond to answer my questions in regards to Enzyme Wizard Urine Staine & Odour Remover. I run a busy doggie daycare, vacation care for dogs in Redlands/Bayside & beyond and have synthetic grass in back, that RARELY is eliminated on. However, if I miss one, I know about it when the sun hits it. I found this product and called Mike to ensure I could get some real customer support should the product not deliver on its promises - (I have been using another product for 2 years, but it wasn't doing it anymore, left a residue & a fragrance).

Mike made calls, backed up the statements, offered me more advice, MSDS sheets, and really went out of his way to ensure I was satisfied with the products

5 stars and thankyou Mike

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfreys Victoria Point Qld (Brisbane)
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2 comments
Godfreys
Godfrey G.Godfreys

:) much deserved


Kja

KjaIllawarra, NSW

  • 2 reviews

Love new electrolux vacuum

published

Went into Godfreys Shellharbour to check out upgrading my vacuum. Needed one that bit quieter than one had and bagless. Got shown and demonstrated 3 different ones went with Electrolux bagless green for $249. Suction fantastic vacuumed one room and the amount of dust come up amazing does rugs well too. The lady that served me excellent customer service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationShellharbour
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
michelle.godkin

michelle.godkinCentral Highlands and Goldfields, VIC

  • 8 reviews
  • 2 likes

Electrolux Silent Performer Green Bagged

published

Brought this vacuum online Electrolux Silent Performer Green Bagged. Have spent previously $$$$ on there too range vacuums with power heads , haven’t lasted 12 months and replaced . This is exactly what I wanted , has everything, without the fancy price tag , little ripper in vacuuming. Light weight , which is a bonus , easy to manoeuvre. Looks good. Happy with my purchase , would highly recommend this vacuum without the high price tag .,Godfrey’s good online store .

Product Quality
Shipping
1 comment
Godfreys
Godfrey G.Godfreys
Magpie

MagpieMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Great Customer Service

published

I bought a Hoover vibrating carpet shampooer from Godfrey’s near 12 months ago ... unfortunately it hasn’t worked correctly since the day I bought . The staff at both the St Mary’s stores were very willing to assist me in any way possible. Gerald at the Noarlunga store was especially good. Fantastic customer service .. knowledgeable and understood my frustration. It is now being replaced.. thank you .

Customer Service
Return Claim MadeYes
Store LocationSt Marys
1 comment
Godfreys
Godfrey G.Godfreys

Molly

MollyNew South Wales, 2750

  • 11 reviews
  • 2 likes

So easy

published

I used Godfrey online to look up which was the best stick vaccum cleaner for all my needs and it came up with a good one called Ultra light, work so well, it was delivered with in a few days free of cost. A great product easy to put together too.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys

Claire

ClaireMetropolitan Adelaide, SA

  • 7 reviews
  • 2 likes

Excellent customer service

published

Noarlunga Godfreys have by far exceeded expectations for customer service going above and beyond. After changing ownership the past few visits have been met with understanding and quality service. I have had on going issues with a machine I purchased 5 years ago. They ensured a positive outcome was reached. Would not hesitate to purchase from Noarlunga Godfreys in future for the after sales service alone. A wide range of products in store to choose from.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNoarlunga
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Shivam Sinha

Shivam SinhaMetropolitan Adelaide, SA

  • 2 reviews

Perfect Carpet Extractor at cheapest price!

published

I bought the Werthiem pro SC9500 carpet extractor. The sales representative at Godfreys Gepps Cross, SA helped me with the machine and demonstrated it as well. Best product and service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfreys, Gepps Cross, Adelaide, SA
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

The reviewer stated that an incentive was offered for this review


Mayuri Shah

Mayuri ShahMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

This is simple and within my budget.

published

I am a miser and always after cheap but best product. Reality check of life is that not all expensive products are great and not all cheap products bad. The classic example is my vacuum cleaner from godfrey, I am really happy it is simple and easy to operate and does wonderful job and so satisfying. Nothing can go wrong and at the end of the day I don't talk anything bad about it because it is giving every cent of my back. I really love my vacuum even if you will offer me a free Dyson I would sell it on market place and still use my lovely godfrey vacuum. Hover zenith vaccum.

1 comment
Godfreys
Godfrey G.Godfreys
Tom M

Tom MSouth East Queensland, QLD

  • 2 reviews

Supporting a local store

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfrey's Compton Rd Underwood
See all answers
1 comment
Godfreys
Godfrey G.Godfreys
Adelphia

AdelphiaSouth Australia

  • 2 reviews
  • 1 like

Vacuum Cleaners

published

I have bought two different vacuum cleaners from Godfreys, one stick and one normal. The service was great and both products I bought were geared to my own needs. Both products have served me well and there warranty service is second none.

Product Quality
Return Claim MadeNo
Store LocationGawler South Australia
1 comment
Godfreys
Godfrey G.Godfreys

Cory Ander

Cory AnderAU

  • 3 reviews

Exemplary Service by Brett @ Canning Vale Store

published

Usually being quick to moan, we thought we would give a positive heads-up for Brett at Godfreys Canning Vale store. My wife and I have bought several products from them (e.g. carpet shampooers, vacuum cleaners, steam mops, consumables, etc), over the years, and return because we feel that Brett gives exemplary customer service. Brett is knowledgeable about his products, demonstrates them enthusiastically, gives an honest assessment of which product he feels is best for your particular needs and is never pushy. This appears to be quite unique amongst most sales staff, nowadays. We feel that Brett is a very valuable asset to the Canning Vale store and highly recommend Brett and the Canning Vale store accordingly.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCanning Vale
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

David C.

David C.Queensland

Thank You Matt from Mount Ommaney Store

published

Again Godfreys have not let me down, my hoover stick failed and I have taken back to Mount Ommaney store and Matt was very attentive and after showing him the fault he did not hesitate to confirm it would be fixed under warranty and booked it in and I received a confirmation text after 1 hour. fast and awesome service Matt. Thanks.

Product Quality
Return Claim MadeYes
1 comment
Godfreys
Godfrey G.Godfreys

Hi David,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day!
Regards, The Godfreys


Very Happy Customer

Very Happy CustomerSydney Surrounds, NSW

Emma from Tuggerah Supercentre is AWESOME!!

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSupaCenta Tuggerah NSW
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Great customer service!!

published

I had a problem with a malfunctioning machine. Brett @ Godfreys Kawana Waters, worked over and beyond to help get this sorted. The staff in general are always pleasant! Thanks Brett!!!!!!

Product Quality
Return Claim MadeYes
1 comment
Godfreys
Godfrey G.Godfreys
Andrea

AndreaGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Great customer service in the Prahran store.

published

My experience at the Godfreys Prahran store was way more positive than the reviews I just read at product.review.com.au!
I've been shopping for a vacuum cleaner for quite some time. I tried Good Guys, and Harvey Norman to no avail, I guess the sales staff have too many products to remember!?! Anyway, it was a breath of fresh air to find Yassi at the Godfreys Prahran store! What a lovely obliging fella... He listened to my needs and pointed me to the right vacuum cleaner, a "Hoover Conquerer Bagless". I just unpacked the unit and checked out all the attachments... WOW, it's got fantastic suction, my house hasn't looked this clean ever!
Thank you so very much to Yassi (who walked the vacuum to my car) and Godfreys.
Andrea xx

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPrahran
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Hello Andrea.,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day! Regards, The Godfreys Team.

Liv

LivPerth, WA

Godfrey Belmont

published

Thank you so much for your help. I brought a hover pet and it works so well. The guys were so helpful and helped me find the exact one for me. Olivia

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGodfrey Belmont
See all answers
1 comment
Godfreys
Godfrey G.Godfreys

Hello Liv,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day! Regards, The Godfreys Team.


trompfy

trompfyGreater Melbourne (Outer), VIC

  • 149 reviews
  • 43 likes

Cheap bags

published

I went to the Nunawading Store once in 2012 with Ashley to buy some vacuum cleaner bags for the vacuum cleaner and the staff were very helpful to us and the service was amazing.

Product Quality
Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys

Hello Trompfy,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day! Regards, The Godfreys Team.


Ally

AllySouth East Queensland, QLD

  • 6 reviews

Long term client

published

I have been going to Godfreys at Bundall for years and I’m in very good terms with the whole team working there. If I have a problem about product or need advice about chemicals I will always go and they all help. They look after my vacuums and service them and are always very helpful.

Product Quality
Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys

Hello Ally,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day! Regards, The Godfreys Team.


Dana

DanaMid West, WA

Great service

published

Attended Geraldton store this morning and was immediately acknowledged by the salesperson. Told him exactly what I required and there was no over-the-top sales pressure from him. Spoke with both Thomas and Lisa and they gave me very good information about the product that I had just purchased. I walked out a very happy customer and I would highly recommend this store. Awesome service. Two thumbs up.

Return Claim MadeNo
1 comment
Godfreys
Godfrey G.Godfreys

Hello Dana,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day! Regards, The Godfreys Team


Sarah VN

Sarah VNGeraldton

Excellent customer service by Godfreys in Geraldton

published

Went in with my Hoover which wasn't working properly - I thought a part was broken. They tested it for me, found a blockage and sorted it out and re-tested. The staff was amazing - very friendly and extremely helpful. When they'd finished I offered to pay but they wouldn't accept payment. Such customer service is quite rare these days and it was a pleasant surprise.

Shop LocationWA, Geraldton
1 comment
Godfreys
Godfrey G.Godfreys

Hello Sarah,
We are very pleased to hear such valuable feedback. We will be sure to pass your review on.
We hope you have a wonderful day! Regards, The Godfreys Team


Page 1 of 11

See all Godfreys reviews

Questions & Answers

Darren

Darrenasked

I recently brought a steam mop 7days ago , i was clear with sales person that i want a mop that leaves a streak free finish , I purchased recommend mop by sales person but im not happy with this mop only used twice.Am i able to recieve full refund

1 answer
Godfreys
Godfrey G.Godfreys

Hello Darren,
Thank you for your email.
Yes you have 10 Days from the date of purchase as lond as its clean in resalable form you may take it back.
Regards,
The Godfreys Team


John

Johnasked

Anyone know what the Godfrey’s Carpet Shampooer is like?

1 answer
Godfreys
Godfrey G.Godfreys

Hello John,
Thank you for getting in touch with us.
Please see a link to assist you finding one.
https://www.godfreys.com.au/steam-shampoo/carpet-shampooers
Please fell free to call us on 188 815 270 quoting case number 350610 or emailing if you need any further assistance.
Regards,
The Godfreys Team


Yvonne M

Yvonne Masked

I purchased a Hoover stick vacuum about 2 years ago and have attempted to use it a handful of times but it has absolutely no suction whatsoever and is completely useless. It’s brand new . I’ve have been ill for the past year hence the delay in writing. Can anything be done? It’s in immaculate condition and clean as a whistle. Thank you

4 answers

Mine broke after two weeks. I was required to take it back to nearest store. Do not have a car. In bin. Will never order from Godfreys again.

Yvonne M
Yvonne M

That’s a shame. I was warned about Godfrey’s but thought I’d give them a go so will see what they say :/

Godfreys
Godfrey G.Godfreys

Hello Yvonne,
Thank you for taking the time to contact us.

We are very sorry to hear of the issues you have experienced with your machine.

Please take this machine into your nearest Godfreys Store with your proof of purchase to be inspected.
Please see the link below to assist on locating your nearest Godfreys Store:
http://www.godfreys.com.au/locator

Please feel free to contact us on 1800 815 270 if you require any further assistance., quoting case number 344538.

Kind Regards,
The Godfreys Team.


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Details

Godfreys Physical Stores

Godfreys Physical Stores

355 reviews
Godfreys Online Store

Godfreys Online Store

8 reviews
CategoryAppliance Retailers and Physical ShopsAppliance Retailers and Online Shops

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