Wish I could give NO stars
How this business is till operating is beyond me. Everything everyone says here in regards to appalling service and dishonesty is so accurate (astonished at the 5 star reviews- how they give that rating I do not know). In 2011 paid for an upgrade to purchase a new exercise bicycle after renting (as per their then T & Cs offer) - he made two different arrangements to deliver the new one and pick up the old, never came either time- no call to apologise and was then abusive when challenged. Lodged with Dept of Fair Trade etc etc. And still it continues in 2021 - how?
No contact, avoided our calls, unauthorised debit of our credit card
We hired an exercise bike from Goldfit for several months as part of a rehab process. Initial deliver was fine, though no physical T&C were supplied or signed for. After our term we tried to contact Goldfit several times to collect the bike, we did this for over a month with no reply. After a couple of months our card was debited again (without authorisation) and I tried again to call Goldfit using a different phone, this time they answered, apologies and confirmed they refund our funds and collect the item. Goldfit never came or call (I even t...ook the day off work to be there), left over a dozen messages and emails, no reply, finally called again using a different phone, I demanded our refund and the collection of the bike as we're moving house within a week, even threaten dept of fair trading and his reply "yeah lets go bro, lets go to fair trading bro, come on, come on lets go" (repeated) . Clearly this company has no customer service nor professional in any way. Dept of fair trading has been contacted and a fraudulent claim has been made with the bank. I really don't know how these guys are allowed to continue to trade.
Very friendly/helpful until they have your money then never return calls, late delivery, missing products, had to go to consumer affairs to resolve and even though I had their communication in writing they still tried to deny what they promised. Absolutely steer clear and do not deal with them.
Took money, but didn't deliver
I should have looked at all the poor reviews on productreviews before handing over money. Frank seemed like a great bloke on the phone, but took my money and hasn't delivered my equipment. Months later, never responding to my emails and making excuses on the phone. I give up Frank, you win.
Beware! Avoid this company at all cost!!
I rented a treadmill from them for 3 months from May 2020. When I called them after Aug to take it back and return the $100 deposit, they never did. The very old machine was still sitting in my house and it's 2021!!!
Deposit went walkabout
I had to chase multiple times by email, text and phone call to get my $100 deposit back over a period of weeks. Customer service was surly when it came to delivery and return of the hire equipment. Caveat emptor.
Consumer Warning- Stay Away
I paid to hire a treadmill in March just before Covid closed gyms in NSW. I was promised delivery a few days later. I got a call to tell me stock was a bit of an issue but would have 1 within 10 days. Nothing happened. After several attempts to contact the owner, I decided I to seek a refund as he did not deliver. I was promised my refund in a week. Now 7 months later I am still waiting. Have now got Fair Trading involved. DO NOT DO BUSINESS WITH THIS COMPANY.
Avoid Gold Fit!!
Bought a second hand spin bike from him in July. Computer on the bike broke within a month. He offered to order a replacement as it is still under warranty (as per his invoice) He went quiet for a month. On follow up, like mentioned previously, he said he was sick and will get onto it. Again he has gone quiet. I have sought out cost of replacing it myself and found out it will be 3/4 of what I paid. I have contacted Fair trading. I see this is not the first time he has done this. Note, I came across him on Gumtree. I have left a complaint with the as well.
Wish I'd read these reviews before hiring equipment!
I hired an exercise bike in March of this year and within a week it was faulty. Despite many phone calls and emails, the faulty bike is still in my garage (it is now July) and I'm still waiting for a refund and my deposit back. I involved Fair Trading NSW and despite assurances, the bike has not been collected and I am waiting for my money. I have now taken the case to the NSW civil and administrative tribunal.
Owner had very good communication when I wanted a quote and sent invoice very fast when I wanted to buy an elliptical. But once I paid, communication was barely existent, owners reason was because the product I paid for was 'out of stock' so he offered an upgrade for no extra cost. I thought that was too good to be true so I asked for a refund. I went through NSW Fair Trading because it was weeks of him not wanting to refund me. I finally received refund one month from date of purchase. If it wasn't for NSW Fair Trading, I would have no chance on getting my money back.
What really amazed me was the timely, almost instant replies to my emails by Goldfit staff.
I have to admit that I was uncomfortable paying $2,500 for an exercise bike over the phone, without any guarantee that the product would be delivered on time, or delivered at all.
Well, the bike did turn up on time, plus Goldfit, on my request, supplied a tracking number for the courier company so I really had nothing to worry about.
Good work, thank you!
Despite the all the negative review our experience was nothing but positive.
We bought an exercise bike before reading the reviews. We got an ex-rental bike at what we feel is a decent price. The bike was delivered on time and taken upstairs without any issue or complaint. Overall the bike has performed well. The bike made a small rubbing sound soon after purchase - the owner fixed this minor issue free of charge under warranty. He gave us advice on how to use it and get the maximum health benefits from it. The service has been efficient and friendly.
Thank you for my awesome Elliptical Trainer
I have purchased an Elliptical Trainer from this company. The owner was friendly, knowledgeable and went out of his way to ship this equipment interstate for me. Though there were troubles with the logistics company along the way – I was sincerely impressed by the owner’s perseverance to get the equipment out to me (he even changed the logistics companies along the way to facilitate timely delivery). Though it took longer than expected to receive the delivery, I felt like the owner truly cared about me as a customer, and did his best to shield me from the screw-up by the logistics crew. I would not hesitate to buy more equipment from this company and would recommend them to all of my friends. 5 stars!
Do not buy anything from GoldFitt, scammer
Goldfit owe me $1500 for equipment that did not arrive and will not refund the money. Do not deal with Goldfit they will rip you off.
Brand new Schwinn 430 Elliptical Cross Trainer
Excellent Elliptical cross trainer. As advertised. Good value and quick delivery. Quiet operation with many features and suitable for everyone in our family. Communication with seller was more than adequate. Thanks Frank.
Questions & Answers
Did anyone eventually have their machines picked up ? If not what did you do with the machines? (As they won't pick mine up going on to 8months)
Did they ever pick yours up? I'm struggling to get them to after about 5 months, I am moving and told them it will be going out on the kerb if they don't pick up but that i still expect my deposit back! Can't believe this is their normal practice....
I wish I had seen all these reviews first!
Did u sign a contract?
They work to their own schedule. Whatever they tell you on the phone will not represent what actually happens, both in terms of pickup timing and any deposit or refund your expecting. In short, they will take ages to pickup and don't expect to get any money passing back from them.
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