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GoldFit

GoldFit

1.8 from 19 reviews

See the Best Sports & Recreation Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
1
3 star
0
2 star
0
1 star
15

Chris

ChrisSydney

Despite the all the negative review our experience was nothing but positive.

published

We bought an exercise bike before reading the reviews. We got an ex-rental bike at what we feel is a decent price. The bike was delivered on time and taken upstairs without any issue or complaint. Overall the bike has performed well. The bike made a small rubbing sound soon after purchase - the owner fixed this minor issue free of charge under warranty. He gave us advice on how to use it and get the maximum health benefits from it. The service has been efficient and friendly.


Irina

IrinaAdelaide

Thank you for my awesome Elliptical Trainer

published

I have purchased an Elliptical Trainer from this company. The owner was friendly, knowledgeable and went out of his way to ship this equipment interstate for me. Though there were troubles with the logistics company along the way – I was sincerely impressed by the owner’s perseverance to get the equipment out to me (he even changed the logistics companies along the way to facilitate timely delivery). Though it took longer than expected to receive the delivery, I felt like the owner truly cared about me as a customer, and did his best to shield me from the screw-up by the logistics crew. I would not hesitate to buy more equipment from this company and would recommend them to all of my friends. 5 stars!

Do not buy anything from GoldFitt, scammer

published

Goldfit owe me $1500 for equipment that did not arrive and will not refund the money. Do not deal with Goldfit they will rip you off.

christinej

christinejjesmond

  • 2 reviews

Brand new Schwinn 430 Elliptical Cross Trainer

published

Excellent Elliptical cross trainer. As advertised. Good value and quick delivery. Quiet operation with many features and suitable for everyone in our family. Communication with seller was more than adequate. Thanks Frank.


Biggest Scammer In Australia

published

I have been chasing [name removed] for over 12 months for a refund of a broken bike he sent and says he promises to refund.
This man is a crook, a thief and will sell you dodgy, broken goods.
I am reporting him to consumer affairs and suggest everyone who has had an issue to do the same so the government can close him down.
What ever you do do not purchase anything from him.


M L

M L

  • 2 reviews

SOooo Disappointed!!! Shocking customer service!

published

Still waiting 7 weeks later for the refund of my $100 deposit!!! Have called, emailed, etc many times, and just fobbed off! Would never recommend this company!!!


Illegally charging account

published

Very disappointed with this company. Have been illegally charging my account for months. Have asked for a refund and 4 months later still being charged and no refund. Get a different story every time. Be aware!


Clare

ClareSydney

  • 4 reviews
  • 3 likes

So far so good...

published

I hired a treadmill which arrived yesterday and it's brand new out of the box. Delivery driver turned up on time and was very nice. So far no complaints. Thought I'd post this review as I was nervous due to the negative reviews on this site. Hopefully it continues to be a good experience.

  • Verified customer

Wouldn't replace broken machine or give refund

published

The rowing machine I hired broke halfway through the hire period, and despite repeated attempts to get them replace it this never happened. The driver was always 'sick', etc. I still haven't been paid back my deposit. Their business model is to take nearly broken exercise equipment for which they probably pay very little and try to make some cash hiring them out until they break down.

Be aware of this company

published

I had agreed to purchase a rower machine after 3months. What happened next was illegal, i paid my $1,000 via direct debit but [name removed] actually again debited my credit card for $1,000. One month later , after repeated promises to repay, i have not received my $1,000 back. His deadline is today.


Abusive and Rude

published

We hired 2 machines and when they didn't pick up at the agreed time, I was verbally abused. I don't know how their incompetence was my fault. Stay away.


Still waiting my refund

published

Took money from me before the due renewal period and I did not renew and also has still not refunded my deposit. Legal action on the way if no money within the next week

1 comment
Michele
Michele

Ignoring me still , here we go ....


SK85

SK85SYDNEY

Warning Stay Away! Dishonest and dodgy business. Currently pursuing legal action.

published

Warning do not use this company, owner is dishonest and am currently pursuing legal action.
Payed for a gym only to have an older, worn and different model delivered. Courts have ordered Gold Fit to pay me a refund and to collect the Gym. Has now been left at my premises for over 4 months with Gold Fit refusing to pick up and have not paid the refund. Currently pursuing legal action. Stay away from this company, the manager is dishonest and has terrible customer service. Wish i had done more research before doing business with this dodgy company.

Dishonest, terrible customer service, dodgy, useless, untrustworthy

1 comment
SK85
SK85

Phil

PhilSydney

These guys are useless

published

1 month hire, still stuck with the machine in my house 2 months later. They will not pick it up. They hang up on you when you call them to get it sorted. They are rude.

Stay away from this company, they have shocking customer service in every regard you can imagine.

still have the machine at my house - they wont pick it up. They hang up on you when you raise an issue.

E Knight

E KnightSydney

  • 14 reviews
  • 29 likes

Dishonest service and faulty equipment

published

Despite the contract I had with this company they wont return the deposit paid, and now wont return emails sent chasing it up. Being a customer for the past 4 years and spending thousands of $ in rental fees and putting up with faulty x trainers, it seems loyalty means nothing to them.

3 comments
E Knight
E Knight

Update - well still no word on my refund. They are either cowards or simply not interested. Filling out Dept of Fair Trading forms tonight!

GoldFit
Owner m.GoldFit
E Knight
E Knight

Failed to return Hire Deposit

published

Hired a xtrainer on January for one month only, paid a $100 deposit and it has now been 4 weeks since they collected the machine and still have not received my $100 deposit back plus the xtrainer was faulty. Every week I have been calling Gold Fit Exercise Equipment and spoken with [name removed] and he advises that the he will see where it is, but 4 weeks later still the same story and no cheque. Extremely disappointing that any business will be so cheap as to not refund a deposit and the blatent lack of care and lying, would not recommend Gold Fit Exercise Equipment, LFS-Sydney or Hire exercsie equipment.

1 comment
GoldFit
Owner m.GoldFit

Primrose

Primrose

  • 5 reviews

Pursuing Legal Action

published

Warning

published

Delivered the bike on time but when it came to pick it up I had to chase them for weeks. We had every excuse under the sun. When they did finally pick it up they were meant to give us our deposit in the fom of a cheque which they didn't have and said they would then post it. This was in January! We have rang and emailed but just get" it's in the mail". This company and I use the loosley has taken up way to much of my time and money and I will be going to the department of fair trading to resolve this.

Untrustworthy, bad service, dodgy

1 comment
Disgruntled
Disgruntled

Update: since threatening with the Dept of Consumer Affairs we now have received our deposit.


aNORMALperson

aNORMALpersonAround

  • 2 reviews
  • 5 likes

Worst company ever

published
3 comments
aNORMALperson
aNORMALperson

Just an update - it is now 6/1/13 and nobody has contacted me from this company to resolve this matter. I am appalled.

aNORMALperson
aNORMALperson

Another update: they tried to contact me over the AUSTRALIA DAY LONG WEEKEND to request collection. What ever.

aNORMALperson
aNORMALperson

Questions & Answers

Frozen

Frozenasked

Did anyone eventually have their machines picked up ? If not what did you do with the machines? (As they won't pick mine up going on to 8months)

4 answers
klacker
klacker

Did they ever pick yours up? I'm struggling to get them to after about 5 months, I am moving and told them it will be going out on the kerb if they don't pick up but that i still expect my deposit back! Can't believe this is their normal practice....
I wish I had seen all these reviews first!

Frozen
Frozen

Did u sign a contract?

Dodge2000
Dodge2000

They work to their own schedule. Whatever they tell you on the phone will not represent what actually happens, both in terms of pickup timing and any deposit or refund your expecting. In short, they will take ages to pickup and don't expect to get any money passing back from them.


Get an answer from our members and GoldFit representatives

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