GoldFit

GoldFit

 Verified
GoldFit
1.7

33 reviews

PositivevsNegative
18% · 627 · 82%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
1.7
Customer Service
1.9

Reviews

33 reviews
Nina
NinaSydney20 posts
 

The shonkiest business ever

I did not belong to Product Review when this happened to me and I just realised I still have all the paper work and can now do this. The first time I hired a Recumbent Bike to exercise operated knee replacements and [Name Removed] was kind helpful in every way and the next but finally on the last time he refused to return my deposit of $100 no matter how many times we rang or emailed so instead of $350 for 3 months he collected $450 from an old lady who is still annoyed at what happened. Well he missed out on a sale of a Recumbent Bike and I just hope others get to read this before they get caught. Don't touch this business you will regret it.
Dennis J.
Dennis J.Sydney, NSW
 

Does not answer calls, emails, does not return deposit, unauthorized charges on credit card

My experience was absolutely terrible and I have finally decided to pursue a more formal complaint. Charges that were not authorised, a deposit not refunded, a charge after I had requested the bike be picked up for weeks and had the pick up canceled repeatedly, but then I was charged. Phone calls unanswered, no emails answered. DO NOT DEAL WITH THIS COMPANY. I do not know how they remain in business.
Reverend D.W.
Reverend D.W.Sydney, NSW
  Verified

Excellent Seller. Honest and Knowledgeable

I have dealt with Goldfit for 25 years. They have supplied fitness and strength machines and accessories for our church Youth Group. They are always Honest and trustworthy and have saved us many dollars with their helpful advice and excellent equipment. I recommend this company without hesitation and thank them sincerely for their service to us. Reverend D.W. Show details
GailS
GailSSydney, NSW6 posts
 

Wish I could give NO stars

How this business is till operating is beyond me. Everything everyone says here in regards to appalling service and dishonesty is so accurate (astonished at the 5 star reviews- how they give that rating I do not know). In 2011 paid for an upgrade to purchase a new exercise bicycle after renting (as per their then T & Cs offer) - he made two different arrangements to deliver the new one and pick up the old, never came either time- no call to apologise and was then abusive when challenged. Lodged with Dept of Fair Trade etc etc. And still it continues in 2021 - how?  Show details
Daniel L.
Daniel L.Sydney, NSW
 
Ripped Off
Ripped OffSydney, NSW
 

Absolute liar

Very friendly/helpful until they have your money then never return calls, late delivery, missing products, had to go to consumer affairs to resolve and even though I had their communication in writing they still tried to deny what they promised. Absolutely steer clear and do not deal with them.
Geoff
Geoff2 posts
 

Took money, but didn't deliver

I should have looked at all the poor reviews on productreviews before handing over money. Frank seemed like a great bloke on the phone, but took my money and hasn't delivered my equipment. Months later, never responding to my emails and making excuses on the phone. I give up Frank, you win. Show details
M W C
M W CSydney Surrounds, NSW
  Verified

Beware! Avoid this company at all cost!!

I rented a treadmill from them for 3 months from May 2020. When I called them after Aug to take it back and return the $100 deposit, they never did. The very old machine was still sitting in my house and it's 2021!!!
Sydney
SydneySydney, NSW
 

Deposit went walkabout

I had to chase multiple times by email, text and phone call to get my $100 deposit back over a period of weeks. Customer service was surly when it came to delivery and return of the hire equipment. Caveat emptor. Show details
Product Quality
Customer Service
Nick B
Nick BSydney, NSW4 posts
 

Consumer Warning- Stay Away

I paid to hire a treadmill in March just before Covid closed gyms in NSW. I was promised delivery a few days later. I got a call to tell me stock was a bit of an issue but would have 1 within 10 days. Nothing happened. After several attempts to contact the owner, I decided I to seek a refund as he did not deliver. I was promised my refund in a week. Now 7 months later I am still waiting. Have now got Fair Trading involved. DO NOT DO BUSINESS WITH THIS COMPANY. Show details
MBCastleHill
MBCastleHillSydney, NSW2 posts
 

Avoid Gold Fit!!

Bought a second hand spin bike from him in July. Computer on the bike broke within a month. He offered to order a replacement as it is still under warranty (as per his invoice) He went quiet for a month. On follow up, like mentioned previously, he said he was sick and will get onto it. Again he has gone quiet. I have sought out cost of replacing it myself and found out it will be 3/4 of what I paid. I have contacted Fair trading. I see this is not the first time he has done this. Note, I came across him on Gumtree. I have left a complaint with the as well. Show details
Ramos
Ramos3 posts
 

Wish I'd read these reviews before hiring equipment!

I hired an exercise bike in March of this year and within a week it was faulty. Despite many phone calls and emails, the faulty bike is still in my garage (it is now July) and I'm still waiting for a refund and my deposit back. I involved Fair Trading NSW and despite assurances, the bike has not been collected and I am waiting for my money. I have now taken the case to the NSW civil and administrative tribunal. Show details
Ramos
Ramos  
More

Update - been to the tribunal and goldfit have been ordered to pay me a full refund, deposit and costs. They did not attend the hearing. I’ve not heard from them for months and the bike is still in my possession. Now September. 6 months on.

Deeman88
Deeman88Greater Melbourne (Inner), VIC4 posts
  Verified

Avoid GoldFit

Owner had very good communication when I wanted a quote and sent invoice very fast when I wanted to buy an elliptical. But once I paid, communication was barely existent, owners reason was because the product I paid for was 'out of stock' so he offered an upgrade for no extra cost. I thought that was too good to be true so I asked for a refund. I went through NSW Fair Trading because it was weeks of him not wanting to refund me. I finally received refund one month from date of purchase. If it wasn't for NSW Fair Trading, I would have no chance on getting my money back. Show details
Beej
BeejSydney, NSW3 posts
 

Great service

What really amazed me was the timely, almost instant replies to my emails by Goldfit staff.
I have to admit that I was uncomfortable paying $2,500 for an exercise bike over the phone, without any guarantee that the product would be delivered on time, or delivered at all.
Well, the bike did turn up on time, plus Goldfit, on my request, supplied a tracking number for the courier company so I really had nothing to worry about.
Good work, thank you! Show details
Chris
ChrisSydney
 

Despite the all the negative review our experience was nothing but positive

We bought an exercise bike before reading the reviews. We got an ex-rental bike at what we feel is a decent price. The bike was delivered on time and taken upstairs without any issue or complaint. Overall the bike has performed well. The bike made a small rubbing sound soon after purchase - the owner fixed this minor issue free of charge under warranty. He gave us advice on how to use it and get the maximum health benefits from it. The service has been efficient and friendly.

Questions & Answers

Frozen
Frozen

Did anyone eventually have their machines picked up ? If not what did you do with the machines? (As they won't pick mine up going on to 8months)

klacker
klacker  
Frozen
Frozen  

Did u sign a contract?

Dodge2000
Dodge2000  

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