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Good2Go Travel Insurance

Reviews

5.0

4 reviews
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    5.0 (4)
  • Transparency
    5.0 (3)
  • Customer Service
    5.0 (4)
  • Claim Resolution Time
    • 1-2 weeks (2)
    • 2-4 weeks (2)
  • Claim ApprovedYes (4) · No
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Brent E

Brent ESydney, NSW

  • 19 reviews
  • 3 likes

Great, good service

published

Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Perfect!

Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.

Thanks G2G/AIG

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand and North America (inc. Hawaii)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim ApprovedYes
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Terrific - Just what we were looking for

published

Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimLost/Stolen Property
Claim DateApril 2019
Claim ApprovedYes
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Karen

KarenGreater Melbourne (Metropolitan), VIC

Efficient and professional service

published

Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimMedical
Claim DateJanuary 2019
Claim ApprovedYes
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Kerryn

KerrynVictoria

Easy claim process

published

My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.

Value for Money
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForChild
Claim Resolution Time1-2 weeks
Type of ClaimMedical
Claim DateJanuary 2019
Claim ApprovedYes
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Questions & Answers

Ian M

Ian Masked

Good2Go Travel Insurance

Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”

No answers
Mee

Meeasked

Good2Go Travel Insurance

Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?

1 answer
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Mee,

Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts

In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.

Kind Regards,

Elliott
Good2Go Travel Insurance

bronwyn

bronwynasked

Good2Go Travel Insurance

Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?

No answers
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Good2Go Travel Insurance

Details

Compare all 4 Good2Go Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAIGAIGAIGAIG
Maximum Age Covered 59 years old70 years old69 years old69 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredUnlimitedNot CoveredUnlimited
Accidental Death$20,000$25,000$10,000$25,000
Emergency Dental$500$2,000Not Included$2,000
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey Not Included$3,000Not Included$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $6,000Not Included$50 per day, up to $6,000
Overseas Emergency Medical & Hospital Expenses$5,000,000UnlimitedNot CoveredUnlimited
Loss of IncomeNot Included$5,200Not Included$5,200
Permanent DisabilityNot Included$10,000$10,000$10,000
Luggage & Personal Effects
Theft of Cash Not Included$500Not Included$500
Delayed Luggage Not Included$300Not Included$300
Credit Card FraudNot Included$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport Not Included$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $750 (Electronic Equipments)$3,000 (Cameras, Laptops, Golf Equipments)$500 (Cameras, Laptops, Golf Equipments)$3,000 (Cameras, Laptops, Golf Equipments)
Luggage & Personal Effects $3,000$15,000$3,000$15,000
Ancillary
Personal Liability $2,000,000$2,500,000$500,000$2,500,000
Rental Vehicle Excess Not Included$4,000$4,000$4,000
Motorbike / Moped Coverage Included up to 126ccIncluded up to 126ccIncluded up to 126ccIncluded up to 126cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Optional ExtraIncludedIncludedIncluded
Snow / SkiOptional ExtraIncludedIncludedIncluded
Compare all 4 Good2Go Travel Insurance

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