Great, good service
Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.
Terrific - Just what we were looking for
Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.
- Travel Insurance - The Works
Efficient and professional service
Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.
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Easy claim process
My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.
Questions & Answers
Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”
Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?
Good2Go Travel Insurance
Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts
In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.
Good2Go Travel Insurance
Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||59 years old||70 years old||69 years old||69 years old|
|Overseas Emergency Assistance||Not Covered||Unlimited||Not Covered||Unlimited|
|Emergency Dental||$500||$2,000||Not Included||$2,000|
|Pregnancy (max weeks)||Not Included||Not Included||Not Included||Not Included|
|Resumption of Journey||Not Included||$3,000||Not Included||$3,000|
|Hospital Cash Allowance||Not Included||$50 per day, up to $6,000||Not Included||$50 per day, up to $6,000|
|Overseas Emergency Medical & Hospital Expenses||$5,000,000||Unlimited||Not Covered||Unlimited|
|Loss of Income||Not Included||$5,200||Not Included||$5,200|
|Permanent Disability||Not Included||$10,000||$10,000||$10,000|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||$500||Not Included||$500|
|Delayed Luggage||Not Included||$300||Not Included||$300|
|Credit Card Fraud||Not Included||$3,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover|
|Travel Documents / Passport||Not Included||$3,000 as part of Credit Card Fraud cover||$3,000 as part of Credit Card Fraud cover||$3,000 as part of Credit Card Fraud cover|
|Maximum Single Item Limit||$750 (Electronic Equipments)||$3,000 (Cameras, Laptops, Golf Equipments)||$500 (Cameras, Laptops, Golf Equipments)||$3,000 (Cameras, Laptops, Golf Equipments)|
|Luggage & Personal Effects||$3,000||$15,000||$3,000||$15,000|
|Rental Vehicle Excess||Not Included||$4,000||$4,000||$4,000|
|Motorbike / Moped Coverage||Included up to 126cc||Included up to 126cc||Included up to 126cc||Included up to 126cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Cruise||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Optional Extra||Included||Included||Included|
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