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Good2Go Travel Insurance
3.5 from 51 reviews · View Statistics

Reviews

  • Value for Money
    3.7 (13)
  • Transparency
    3.5 (11)
  • Customer Service
    3.4 (12)
  • Claim Resolution Time
    • 1-2 weeks (2)
    • 2-4 weeks (2)
    • 3+ months (1)
  • Claim ApprovedYes (4) · No (1)
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Affordable multi trip insurance that was there when I needed them

published

I knew I would be travelling several times this year so decided on multi trip insurance, Good2Go offered the cover I wanted, unfortunately I got a virus a couple of days before my scheduled return to Australia and was too sick to travel. Good2Go helped with my return trip, called to see how I was going and made sure I was well enough to fly home. My bills were paid promptly once submitted. I will happily use them again

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Sorted everything out when I needed

published

Grear value, excellent service, would go with them again. Prompt and understanding of the emergency that was happening, got me on flight back to Australia as needed and made sure that everything was OK.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Review collected in partnership with Good2Go Travel Insurance

John Swarbrick

John SwarbrickGippsland, VIC

Whilst I have never made a claim I have used Good2Go travel insurance for a number of holidays and f

published

As previously mentioned I thought the policy was very good value. It was very easy for me to setup and so far have not required the provider's Customer Support as I have never made a claim.

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Good2Go Travel Insurance

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Sounds good, until you claim.

published

Selected Good2go because of CHOICE recommendation. Bought for multiple travels, including year long coverage. Travelled widely, never claimed... until I needed to. That's when I got the run around.
Wasn't until I posted on a popular forum for advice on how to deal with the corporation and sent Good2go the link, that magically, the claim was processed, without all the bits of evidence and paperwork - from a company overseas - that they had required before. Never again. Now I'm looking for a new travel insurer.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Good2Go Travel Insurance

GOOD VALUE FOR MONEY!!!!!!!!!!!!

published

It was very easy the form, straight forward and got good cover for selecting a non comprehensive cover AND BEST OF ALL has the cheapest price. It's good to see some companies thinking the side of customers.

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!
Milly

MillySydney Surrounds, NSW

  • 4 reviews

Easy process and great value

published

Really easy to purchase, good value and endorsement of current medical condition done quickly over the phone. Haven't yet had to claim so can't comment on the claim process but buying insurance was really quick and easy.

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!
Pelly

PellyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Easy to use online form especially for older dependent kids

published

I can’t comment on their approach to claims but I just booked a policy because the process was so easy and the policy was clear and straightforward. I went through the online booking system for three other policies and they made it impossible to include a 21 year old dependent on the policy – even if you had to pay extra. You just couldn’t do it on the online forms. With Good2Go dependents are free on the policy until they are 25. So that was a winner for me. And the price was good too!

Insurance claim madeNo
3 comments
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Pelly
Pelly

There was no issue! The issue was with all the other companies! Sorry I just realised it could be seen as ambiguous - it was late - I had no issues at all filling out the form.

Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Pelly - Thanks for confirming that there were no issues when you purchased. Apologies for reading your first comment incorrectly!

Kind Regards,
Good2Go Travel Insurance

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Peter N

Peter NCanberra

  • 3 reviews
  • 4 likes

Don't travel without Good2Go

published

Having booked a trip in 2015, I was unfortunately hospitalised when the trip was to take place. I lodged a claim, and without any crap, the claim was paid in full.

1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Good2Go Travel Insurance

Vivienne Jones

Vivienne JonesMelbourne

  • 2 reviews
  • 3 likes

very easy

published

Very easy to use, prompt service, and very good price. Claim was quickly settled with no issues. Easy to contact by email and by phone. I am very comfortable recommending this company.

1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Review collected in partnership with Good2Go Travel Insurance

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Disappointed

published

Slow to communicate, despite meeting the guidelines of a claim they won't pay. It's been 5 months since the initial claim, its very disspointimg service and I would never use them again.

1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Good2Go Travel Insurance

Debra W

Debra WSouthwest, VIC

  • 12 reviews
  • 4 likes

Very Prompt Service

published
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 3
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Questions & Answers

Ian M

Ian Masked

Good2Go Travel Insurance

Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”

No answers
Mee

Meeasked

Good2Go Travel Insurance

Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?

1 answer
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Mee,

Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts

In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.

Kind Regards,

Elliott
Good2Go Travel Insurance

bronwyn

bronwynasked

Good2Go Travel Insurance

Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?

No answers
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Good2Go Travel Insurance

Details

Compare all 4 Good2Go Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAIGAIGAIGAIG
Maximum Age Covered 59 years old70 years old69 years old69 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredUnlimitedNot CoveredUnlimited
Accidental Death$20,000$25,000$10,000$25,000
Emergency Dental$500$2,000Not Included$2,000
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey Not Included$3,000Not Included$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $6,000Not Included$50 per day, up to $6,000
Overseas Emergency Medical & Hospital Expenses$5,000,000UnlimitedNot CoveredUnlimited
Loss of IncomeNot Included$5,200Not Included$5,200
Permanent DisabilityNot Included$10,000$10,000$10,000
Luggage & Personal Effects
Theft of Cash Not Included$500Not Included$500
Delayed Luggage Not Included$300Not Included$300
Credit Card FraudNot Included$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport Not Included$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $750 (Electronic Equipments)$3,000 (Cameras, Laptops, Golf Equipments)$500 (Cameras, Laptops, Golf Equipments)$3,000 (Cameras, Laptops, Golf Equipments)
Luggage & Personal Effects $3,000$15,000$3,000$15,000
Ancillary
Personal Liability $2,000,000$2,500,000$500,000$2,500,000
Rental Vehicle Excess Not Included$4,000$4,000$4,000
Motorbike / Moped Coverage Included up to 126ccIncluded up to 126ccIncluded up to 126ccIncluded up to 126cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Optional ExtraIncludedIncludedIncluded
Snow / SkiOptional ExtraIncludedIncludedIncluded
Compare all 4 Good2Go Travel Insurance

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