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Good2Go Travel Insurance

Reviews

  • Value for Money
    1.0 (3)
  • Transparency
    1.0 (3)
  • Customer Service
    1.0 (3)
  • Claim Resolution Time
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (1)
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Ian M

Ian MSouth East Queensland, QLD

Don’t Go with Good2Go Travel Insurance/AIG

published
Value for Money
Transparency
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Jane

JanePerth, WA

Clarification of policy coverage

published
Value for Money
Transparency
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Terrible customer service. Based in Malaysia, is actually AIG

published
Value for Money
Transparency
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Fran C

Fran CSydney

Terrible when making a claim

published

Used good2go because they had the cheapest travel insurance. But when I made a claim for cancelled flights, all of the evidence I provided was "insufficient", including a letter from the airline, unused boarding passes and credit card statements. They also were very slow with their email communication and extremely unhelpful

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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KJB

KJBIllawarra, NSW

  • 6 reviews
  • 2 likes

Rubbish website

published

Couldn't fill in the countries easily, there was no drop down menu or search function, and when you attempt to search the box becomes blank!

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Chariot

ChariotBrisbane

  • 3 reviews
  • 2 likes

Customer service officer obstructed claim

published
Insurance claim madeNo
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AVF

AVFxoxoxo

  • 2 reviews
  • 1 like

BAD Customer Service

published

I recently purchased a long-term Good 2 Go travel insurance only because of the Choice recommendations.
3 days ago I sent them a query relating the Product Disclosure Statement. I asked them if it's possible to post the PDS directly to my postal address instead of emailing it. I am yet to receive a response from them ...despite emailing the same query 2nd time.
I am a frequent traveller and used other insurance providers before their response was always pretty much immediate. I have never had an experience with other insurance companies taking so long to respond to their NEW customer!!!

BAD CUSTOMER SERVICE!!!!

Insurance claim madeNo
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$A100 just to assess pre-existing health conditions? Am I reading this right?

published

Was impressed by Choice review and all ready to go until I discovered that they charge $100 to assess existing health conditions. Was prepared for increased premium but this seems over the top. No one else seems to impose this additional charge so will look elsewhere.

Insurance claim madeNo
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Not at all helpful when you need them most.

published
Insurance claim madeYes
2 comments
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi, I'd appreciate you looking into this further. Are you able to private message me so that I can reply. I can't seem to compose a private message to you. Thanks.

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Not at all helpful when it comes to pre exisitng medical conditions

published
Insurance claim madeNo
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Surprised to say the least

published

Couldn't use the website, clumsy way of listing countries visited, form didn't work for me, so rang, no one to take call, message offered a call back, a week later and I am still waiting....

Insurance claim madeNo
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Incorrect Insurance Certificate - Can't get basics right!!

published
Insurance claim madeNo
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Phil

PhilMALENY

  • 4 reviews
  • 3 likes

No explanation for huge price hike

published

I purchased a multi trip insurance last year and was very satisfied. I have looked to renew the policy for another year and find the price has gone up a huge amount: from $359 to $550. I asked for an explanation, and was just told "it was the price". Looks like a rip-off to me.

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Review collected in partnership with Good2Go Travel Insurance

Sounds good, until you claim.

published

Selected Good2go because of CHOICE recommendation. Bought for multiple travels, including year long coverage. Travelled widely, never claimed... until I needed to. That's when I got the run around.
Wasn't until I posted on a popular forum for advice on how to deal with the corporation and sent Good2go the link, that magically, the claim was processed, without all the bits of evidence and paperwork - from a company overseas - that they had required before. Never again. Now I'm looking for a new travel insurer.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Good2Go Travel Insurance

Disappointed

published

Slow to communicate, despite meeting the guidelines of a claim they won't pay. It's been 5 months since the initial claim, its very disspointimg service and I would never use them again.

1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Review collected in partnership with Good2Go Travel Insurance

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Questions & Answers

Ian M

Ian Masked

Good2Go Travel Insurance

Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”

No answers
Mee

Meeasked

Good2Go Travel Insurance

Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?

1 answer
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Mee,

Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts

In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.

Kind Regards,

Elliott
Good2Go Travel Insurance

bronwyn

bronwynasked

Good2Go Travel Insurance

Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?

No answers
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Good2Go Travel Insurance

Details

Compare all 4 Good2Go Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAIGAIGAIGAIG
Maximum Age Covered 59 years old70 years old69 years old69 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredUnlimitedNot CoveredUnlimited
Accidental Death$20,000$25,000$10,000$25,000
Emergency Dental$500$2,000Not Included$2,000
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey Not Included$3,000Not Included$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $6,000Not Included$50 per day, up to $6,000
Overseas Emergency Medical & Hospital Expenses$5,000,000UnlimitedNot CoveredUnlimited
Loss of IncomeNot Included$5,200Not Included$5,200
Permanent DisabilityNot Included$10,000$10,000$10,000
Luggage & Personal Effects
Theft of Cash Not Included$500Not Included$500
Delayed Luggage Not Included$300Not Included$300
Credit Card FraudNot Included$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport Not Included$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $750 (Electronic Equipments)$3,000 (Cameras, Laptops, Golf Equipments)$500 (Cameras, Laptops, Golf Equipments)$3,000 (Cameras, Laptops, Golf Equipments)
Luggage & Personal Effects $3,000$15,000$3,000$15,000
Ancillary
Personal Liability $2,000,000$2,500,000$500,000$2,500,000
Rental Vehicle Excess Not Included$4,000$4,000$4,000
Motorbike / Moped Coverage Included up to 126ccIncluded up to 126ccIncluded up to 126ccIncluded up to 126cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Optional ExtraIncludedIncludedIncluded
Snow / SkiOptional ExtraIncludedIncludedIncluded
Compare all 4 Good2Go Travel Insurance

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