Easy to buy, but no discount offered even though I'm a repeat annual policy customer
It is a good value policy and Choice review gives me confidence that if I need to claim, it should be easy too. But, my current annual policy expires on 18 July, we are travelling on 30 June and returning in early August - so I need to buy a new annual policy before we go - no discount offered even though there is an overlap and it is the third annual policy I've purchased. The website 'buy policy' page has a promo code box but I was advised by phone that no promos are currently available.
Confusing policy conditions/clauses
Before taking out travel insurance I tried to get a clarification of whether I would be covered for the cost of a return flight from the UK to Australia if I missed my Qantas flight due to the late arrival of my Jet 2 flight from the Canary Islands. I.e If I missed my connection through no fault of my own. The PDS exclusion D14 seems to say that I would not be covered BUT the PDS clause G4 seems to contradict this.
After spending some time trying to get a clarification from the representative it was still unclear and the "standard" answer was...
I could not enter my address as it normally appears. The online form would not accept / or - . My address is normally written as 2/12-16 English St so had to modify so it could be accepted. Otherwise all good.
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Questions & Answers
Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”
Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?
Good2Go Travel Insurance
Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts
In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.
Good2Go Travel Insurance
Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||59 years old||70 years old||69 years old||69 years old|
|Overseas Emergency Assistance||Not Covered||Unlimited||Not Covered||Unlimited|
|Emergency Dental||$500||$2,000||Not Included||$2,000|
|Pregnancy (max weeks)||Not Included||Not Included||Not Included||Not Included|
|Resumption of Journey||Not Included||$3,000||Not Included||$3,000|
|Hospital Cash Allowance||Not Included||$50 per day, up to $6,000||Not Included||$50 per day, up to $6,000|
|Overseas Emergency Medical & Hospital Expenses||$5,000,000||Unlimited||Not Covered||Unlimited|
|Loss of Income||Not Included||$5,200||Not Included||$5,200|
|Permanent Disability||Not Included||$10,000||$10,000||$10,000|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||$500||Not Included||$500|
|Delayed Luggage||Not Included||$300||Not Included||$300|
|Credit Card Fraud||Not Included||$3,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover|
|Travel Documents / Passport||Not Included||$3,000 as part of Credit Card Fraud cover||$3,000 as part of Credit Card Fraud cover||$3,000 as part of Credit Card Fraud cover|
|Maximum Single Item Limit||$750 (Electronic Equipments)||$3,000 (Cameras, Laptops, Golf Equipments)||$500 (Cameras, Laptops, Golf Equipments)||$3,000 (Cameras, Laptops, Golf Equipments)|
|Luggage & Personal Effects||$3,000||$15,000||$3,000||$15,000|
|Rental Vehicle Excess||Not Included||$4,000||$4,000||$4,000|
|Motorbike / Moped Coverage||Included up to 126cc||Included up to 126cc||Included up to 126cc||Included up to 126cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Cruise||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Optional Extra||Included||Included||Included|
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