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Good2Go Travel Insurance

Reviews

  • Value for Money
    5.0 (7)
  • Transparency
    4.8 (6)
  • Customer Service
    4.8 (6)
  • Claim Resolution Time
    • 1-2 weeks (2)
    • 2-4 weeks (2)
  • Claim ApprovedYes (4) · No (0)
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Brent E

Brent ESydney, NSW

  • 19 reviews
  • 3 likes

Great, good service

published

Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Perfect!

Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.

Thanks G2G/AIG

Value for Money
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Mike

Mike

  • 2 reviews

A super competitive fee

published

I compared several recommended policies and the price bumped up by hundreds of dollars when I selected winter sports but here it was included. It's Choice magazines best buy too.

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Terrific - Just what we were looking for

published

Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.

Value for Money
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Jan C.

Jan C.Sydney, NSW

  • 2 reviews

Great Value

published

So easy to purchase my policy online. I've just purchased a multi trip policy. The best value from the different insurers I looked at. I have used this company a number of times now. Peace of mind.

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Gloria

GloriaHunter Region, NSW

  • 2 reviews

Excellent policy

published

Just took out a multi trip policy; it is an excellent policy provided you do not have any pre-existing medical conditions as per their wording.
Feels good dealing with a well-known underwriter.

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Karen

KarenGreater Melbourne (Metropolitan), VIC

Efficient and professional service

published

Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.

Value for Money
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Kerryn

KerrynVictoria

Easy claim process

published

My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.

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Easy navigation of website

published

Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.

Insurance claim madeNo
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Great Company highly recommend for snow holiday insurance

published

As many who purchase travel insurance, you never really know how good a company is until something goes wrong. I cannot fault Good 2 Go! We had to make a claim after having to cut our trip short. Not only did they refund our medical and pharmacy bills they also refunded unused ski lift passe we had purchased. I would highly recommend this company to any who are looking a travel insurance especially if going skiing.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Best value for heaps of extras

published

I have a very bad experience with another popular provider when my son got sick 2 days before our trip and lost close to $6k so after that I spent hours comparing policies, limits to covers etc using pds descriptions etc. this came out far superior and cheaper, so have had last 3 trips with them. Thankfully no claim at this stage so hopefully they would pull through here too!

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Phil

PhilPerth, WA

  • 3 reviews

Great Aussie Insurance Company

published

This is the third travel insurance policy that I have taken out with Good2Go. Their policies are easy to set up, excellent value and cover all of the necessary items that a traveller requires.

Insurance claim madeNo
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Good2Go Came Through For Us

published
Insurance claim madeYes
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Peace of mind always good value over the years .

published

Easy and straight forward set up , I have used Good to Go many times and its always seemed good value ,I always feel secure when I travel that I've chosen the right cover for my needs when I'm away from Australia .

Insurance claim madeNo
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Claimed with no issues

published

Have used Good2Go insurance for several trips to the US, and have never had to use it. When I recently got food poisoning, they refunded me no problems, I just had to make sure I had all the receipts etc.

My only (very minor) complaint is that the claims process was fairly confusing - I called them up, then was given an email for their parent company, as well as a PDF to fill out, and then a different form, then the PDF itself gave me a different email address to send it to. It was all processed with no problems, so not a big deal, but an online portal where you can upload documents and log-in to see your coverage and claims would be much better.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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For a large family the cost and level of cover is superb.

published

The policy was so easy to set up online and what was included in comprehensive cover for a very large family was excellent value. Also, being able to add hire vehicle extras in the cover for our holiday was a bonus.

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Excellent travel insurance

published

we only made one small claim, but claim was processed promptly and we received payment promptly. we are in our late sixties, and felt very comfortable with this insurance. we travelled overseas 4 times last year and felt the policy price was good value.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Review collected in partnership with Good2Go Travel Insurance

Meg

MegEast Ballina

Doesn't get much better than this

published

Everything about Good2Go was great easy to set up Customer Service excellent. I was unfortunate enough not to be able to carry out my travel plans due to my travelling companion falling ill a week before we were meant to depart. Once the paperwork was finalised were were given a full refund without any hesitation it was more than I had expected seeing as it was so close to us leaving.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Best Price Great Service

published

I contacted 10+ travel insurer's to get quotes for an annual worldwide policy and Good2Go's base price was very competitive. I also needed to be assessed for 2 pre-existing medical conditions and this was quickly and efficiently done over the phone and accepted for only an additional payment of $100. Other companies either would not cover both conditions or if they did, wanted $300 extra.
To end up with an excellent policy at the best price and the great over the phone service gives this company 5 stars.

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Jeff

JeffSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Good value, and the service was great when I needed it

published
Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Affordable multi trip insurance that was there when I needed them

published

I knew I would be travelling several times this year so decided on multi trip insurance, Good2Go offered the cover I wanted, unfortunately I got a virus a couple of days before my scheduled return to Australia and was too sick to travel. Good2Go helped with my return trip, called to see how I was going and made sure I was well enough to fly home. My bills were paid promptly once submitted. I will happily use them again

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Questions & Answers

Ian M

Ian Masked

Good2Go Travel Insurance

Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”

No answers
Mee

Meeasked

Good2Go Travel Insurance

Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?

1 answer
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Mee,

Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts

In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.

Kind Regards,

Elliott
Good2Go Travel Insurance

bronwyn

bronwynasked

Good2Go Travel Insurance

Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?

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Good2Go Travel Insurance

Details

Compare all 4 Good2Go Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAIGAIGAIGAIG
Maximum Age Covered 59 years old70 years old69 years old69 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredUnlimitedNot CoveredUnlimited
Accidental Death$20,000$25,000$10,000$25,000
Emergency Dental$500$2,000Not Included$2,000
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey Not Included$3,000Not Included$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $6,000Not Included$50 per day, up to $6,000
Overseas Emergency Medical & Hospital Expenses$5,000,000UnlimitedNot CoveredUnlimited
Loss of IncomeNot Included$5,200Not Included$5,200
Permanent DisabilityNot Included$10,000$10,000$10,000
Luggage & Personal Effects
Theft of Cash Not Included$500Not Included$500
Delayed Luggage Not Included$300Not Included$300
Credit Card FraudNot Included$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport Not Included$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $750 (Electronic Equipments)$3,000 (Cameras, Laptops, Golf Equipments)$500 (Cameras, Laptops, Golf Equipments)$3,000 (Cameras, Laptops, Golf Equipments)
Luggage & Personal Effects $3,000$15,000$3,000$15,000
Ancillary
Personal Liability $2,000,000$2,500,000$500,000$2,500,000
Rental Vehicle Excess Not Included$4,000$4,000$4,000
Motorbike / Moped Coverage Included up to 126ccIncluded up to 126ccIncluded up to 126ccIncluded up to 126cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Optional ExtraIncludedIncludedIncluded
Snow / SkiOptional ExtraIncludedIncludedIncluded
Compare all 4 Good2Go Travel Insurance

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