- Verified customer
Horrible customer service & impossible to cancel or exchange orders.
I ordered the wrong set as a Christmas gift and messaged them less than an hour later asking if I could actually purchase the same bundle but with the mask it was included with. In other words, they would have actually received more money for my purchase. I emailed them and they said they would look into it and I even messaged their IG directly and they said they would find out for me but neither of them actually got back to me at all. They shipped my order even after I mentioned it and on top of that I even checked in a second time on their IG...and resent and email, this time never to receive a response at all. I'm extremely upset with their customer service, they even mention time zones could be an interference with a delay in responses, but I don't think a delay in time zones takes a whole 3 days to respond to your customers. I don't think investing this much money into a product is worth the way they provide their customer service, it honestly deterred me from buying more products from them in the future. I might be switching to Bambu Earth considering its less expensive for more products that are also organic. Really wanted to love this company but just not cool at all.
It ruined my face
I've purchased the supercharged trio a month ago and I am extremely disappointed with the results. I have mixed skin which tends to get very dry or very oily in different spots and I was so happy thinking I finally found something that could work for me. I've waited few weeks before writing a review to give the product a chance to prove me wrong, but the longer I waited the worst it got. After 2-3 weeks I started developing acne (never had it before) and my pores got larger and darker. Don't trust them, you'll end up wasting $300 and ruining your skin.
The Absolute Game Changer
Can't recommend these products enough. My skin has never looked this good. Your skin will be absolutely glowing and it has even corrected sun damaged discoloration on my shoulders.
It’s the absolute game changer.
October 5th 2019 Update: Can’t live without Goodieco
Best products ever- won’t use anything else. Skin feels and looks amazing. First time I’ve ever really found products that make a difference. You’ll notice a change immediately.
Fantastic company to deal with.
No option for zero stars
I was so excited to try this product based on all the amazing reviews. I've had acne for my entire life and the reviews all said their acne had reduced dramatically in just a week or two. Mine just got worse, so much so that my dermatologist told me to stop using the product. I tried contacting this company through FB and they never got back to me. I tried replying to comments on their ads where they were actively promoting and telling them I wished to return the product. I messaged them once again through FB messenger and was blocked form thei...r page and from commenting on their ads. I was also blocked on their IG after tagging them to show people how shady they are. BUYER BEWARE! Any company that deletes bad reviews and blocks customers is NO company to do business with.
Questions & Answers
I really want to try this product but the bad reviews have me really concerned. I don’t want to waste money on a product only to find that I can’t get a refund. I am also curious as to how the company can say that one reviewer was online bullying and yet their response on her review was pretty defamatory also...
Yes, that response was a worry, wasn’t it, I read that before ordering and it almost put me off. Personally, if I were you, I’d wait for a sale and get the trio best suited to your skin and make up your own mind, it’s a great set for me, I’m 39 and I use the nourishing trio, and I feel this is a great base for skincare routine. Sign up for emails and get the trio at a good price, that will minimise the risk... but be prepared, risk is involved I’m afraid. Good luck!
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