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Goodlife Health Clubs SA

Goodlife Health Clubs SA

1.7 from 12 reviews

Reviews

(1)
(1)
(0)
(1)
(9)
  • Value for Money
    1.8 (10)
  • Customer Service
    2.0 (6)
  • Transparency
    1.0 (5)
  • Rates and Fees
    1.8 (6)

Poor customer service

published

Kept on charging my account when my membership was over even after telling them that I don’t want to continue. No refund after realising their fault. Very poor customer service. I will not recommend this gym(Dernancourt SA) to anyone ever.

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Just want your money

published

Unnecessary fees, employees are all very persuasive and pressure you to sign up to the most expensive membership. Tried to cancel my membership because I’m in financial hardship and they still made me pay $50 to get out of the membership.

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Kathy29

Kathy29

  • 4 reviews

Cancelled membership still being charged

published

My husband cancelled his membership on 6th January 2020 and Goodlife are still taking money out of our account. We contacted them and they have placed account until they investigate. What's to investigate? They are making excuses about whether membership was genuinely cancelled. Disgusted with their treatment of this whole matter. We are constantly having to chase this up as they seem incapable of doing their job. Jump to help when you sign up. Ignore you when you want to cancel.

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Angela

AngelaMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Read your contract carefully! "where applicable" to Goodlife means "compulsory"

published
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Sandra

SandraMetropolitan Adelaide, SA

Amazing clubs, the best service where they really care about their members and provide incredible facilities

published

Staff are super friendly, great services, premium gym compared to others and great 24/7 access with a variety of options for different types of memberships. Creche is really handy too

Susanne

SusanneMetropolitan Adelaide, SA

  • 3 reviews

great gym, pity about the litter

published

Payneham Goodlife is a great gym, the classes are fun and engaging. I did join to use the pool but that is not easy now because they have lots of kids swimming lessons there now. My only major gripe is the amount of litter around the building. I have mentioned this to reception before and they did follow up and clean the carparks free of rubbish however within a week it was back to the usual bad situation of lots of litter. There was a used nappy in the carpark near the entrance which sat there for a few days before anyone picked it up and put it in the bin. Please Goodlife if you are reading this clean up your act for the environments sake.

Customer Service
Rates and Fees
Value for Money
Lozza

LozzaMetropolitan Adelaide, SA

disgusted

published

I strongly suggest not to join Goodlife Dernancourt the staff are horrible, judgmental and rude. They take your money and as soon as you question it they stop replying, stop calling back and you will never see that money again even though you have paid your membership. They change contracts on you without notifying you.

I would rate 0 stars but i have to put one

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Pushy, refused to let me use my trial after wasting my time

published
Ajay

AjayMetropolitan Adelaide, SA

Absolutely terrible

published
Value for Money
Gyms

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Goodlife are THIEVES! DO NO give them your credit card number!!

published
Value for Money
AmandaF

AmandaFMetropolitan Adelaide, SA

THIEVES

published

Good life Hindmarsh signed up a 15 yo without parental consent, changed the terms of the contract by changing to a student contract and continued debiting payments for over 6 weeks after initial complaint and cancelling. Outrageous. On top of this they were rude during every contact.

Value for Money
Shannon

ShannonMetropolitan Adelaide, SA

No care for members at ALL

published
Value for Money
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Questions & Answers

Robyn Maher

Robyn Maherasked

Goodlife Health Clubs SA

Has anyone been able to get out of their contract with a Doctors Certificate? Thanks

1 answer
Shlong
Shlong

No I tried and before I had a chance they sent my contract to a debt collector

Get an answer from our members and Goodlife Health Clubs representatives

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