Rude Rude very Rude! Poor customer service you ever seen!
My local Goodlife gym in Glen iris is the worst ever staff you can never imagine. Rude and treated customer as rubbish. Never ever go there! Tried to write review on their google page but they blocked the entry! The manager said she is the owner and you can not imagine how rude she is! She accidentally canceled my membership and has to let me rejoin again and has to complete process before 3pm on the day she contacted me! I could not make it as I was at work. She said: do you want do it or not?! If you cant finish today then you go somewhere el...se! ......Who welcomed feeling! After negotiations They agreed I will come over second day to do rejoin process. Please note: They said this is the way to helped me out!..... ok, I admit that I agreed to cooperate to process rejoin again only because this Gym is close to me and 24 hours access. I suppose once joined then wont see staff often! If that is their meaning of the way to help me out!! I drove over second day to do the process to rejoin member. Did not know High street has road work after traffic jam took me 1.5 hours to get Glen iris good life from south Yarra. The receptionist let me fill form on there PC then the last page ask join fee $99. As I joined on the 25th of September the sells person offered me no join fee and no contact as student! I ask the receptionist why now ask join fee as your gym accidentally canceled my membership she said I didnt sign a form that is why been canceled. I told her that I signed all the form you give to me on the day to pick up the key and tag card. She said now rejoin again has to pay $99 join fee!! What a waste of my day and all the way drove there with horrible traffic! I said to her, I did not make any fault to join your club. Now you cancelled my membership and ask me come over rejoin again and changed the policy without telling me. I would not come over to follow your manager instructions to rejoin membership if she informed me there is a join fee $99 yesterday! She said normally cost $299 you get good deal for $99. Wow, that is not what I am talking about! I told her, thanks for offer I am not going to join this gym. Bye! P.S. thanks for this website give me the space to express what I have been though with this gym. After read all reviews that I am so happy did not join this Gym!
The fitness director was abruptly moved clubs about 3 weeks before the goodlife famous '12 week challenge' has ended. The FD was a lovely person, with a strong rapport for clients, very personal and knowledgeable and really just a kind person. Its devastating as the FD put on a fabulous challenge and really mobilized all participants. Its just cruel that they would take him away before it ended. In these circumstances we are reminded that money is the most important factor in these gyms NOT building rapport with clients, creating a positive atm...osphere etc. FD you will be sadly missed and the new FD you have huge shoes to fill. October 10th 2019 Update: Amazing creche I would like to say how amazing the creche the Wantirna Goodlife facility. Mini kids as is called is a fabulously run by the manager S who is the most kindest and approachable person. She helped me feel at ease with my son attending as he does not attend day care at all. Her patience and persistence with my son is admirable, I look up to S and she is just the most genuine person you will ever meet. Her and her team of ladies which I call my 'angels' are the best women. They are genuine, kind , and creative. They run 2 amazing sessions focusing on creative play, mat, reading and singing time, and general play . They engage with the kids on such a personal level. I adore these women, and I am so grateful for the affordable service they provide. Unfortunately though management cut down the amount of kids in each session. I believe they need to put back on the 4th and 5th staff member and therefore more kids can attend. When I call sometimes they are booked out. Management should see that this is such a beautiful, thriving service. The mini kids is definitely the ONLY motivating factor for us to attend the gym. If It wasn't for this service I would leave!
The worst gym place I've ever tried!!!
They charge me so much for every payment they had a pending payment from me. I do nothing. It's just because too much payment everyday. They the bank give me a pending payment. And Goodlife just want to charge you double when that payment didn't come Through their bank account.
Crazy gym place!!!
They charge me $36.72 a week plus another $10.
Such as rip me off!!!!
Not interested anymore!!!
Don't try this!!!
After signing up for the gym with my mum while still in school and having limited funds, extra fees of $9.95 have been taken out every three months. Apparently this is for a personal training session. Of which I was never told about of asked for. Even though I paid an extra $50.00 in the beginning for 3 personal training sessions. Even these were difficult to arrange as the trainer never responded to my messages. I would of never paid the $50 if I knew I then had to pay continuous $9.95 fees. Apparently I agreed to this in my contract.
Even fr...om the beginning when I was looking at signing up and decided that I couldn't afford it, when they realized that I wasn't going to sign up they were suddenly willing to offer me a student membership. You would think at this stage they would of disclosed the full costs and not hidden them in the contract.
Frustrating and Money hungry
After signing up for the gym I noticed there was additional payments being taken out of my account. I called to check if these payments were correct and they told me a wide variety of payments I apparently 'agreed' to in my contract which I was told "you don't need to read it, it's all good". I have persisted to ask them what I can do about this problem over the phone as I would not have paid for the membership if i knew about all these extra payments. They then proceeded to tell me that I have problems with my email and that I should go in to ...see them personally about fixing the email. This left me very frustrated and as the gym isn't that great in the first place. This is a warning to all people who think about going to Goodlife gyms, don't!
Terrible money grab!
Unfortunately while my gym experience was satisfactory, my dilemma is with the administration of this terrible organisation.
I have been charged for 4 consecutive weeks after I postponed my membership, and was yet to receive notification it was turned back on, despite receiving advice that I would be notified.
All in all, just another organisation that doesn't give a s*** about their members, only wanting to make money.
Won't be using them again!
Goodlife Carindale qld
pack off money hungry dogs!
told to pay a fee to put account on hold and then get a call to say i owe them money ! i told them to put it on hold but dont tell you you can only put it on hold for a few weeks.
Britney! thanks for your bitchy customer service and zero help.
shove your membership!!
I strongly suggest not to join Goodlife Dernancourt the staff are horrible, judgmental and rude. They take your money and as soon as you question it they stop replying, stop calling back and you will never see that money again even though you have paid your membership. They change contracts on you without notifying you.
I would rate 0 stars but i have to put one
most terrible gym ever
the sales girl i order to pushed me enter into the higher price membership without telling me about membership options, i asked for twice she said there is the only option, actually there were 2 options including One club and All access club. i also asked about cancellation fee during the contract period, for at least three times, because i know that i would had a big chance to calcel it before my.membership ends. the girl said it would only be around $100 exit fee. today i called to cancel it , the staff request of $249 of cancellation and was...very rude to me when i complaint about the sales girl fooled me. she was keep telling me that when you enter into a contract you agreed all the policies and conditons no.matter whatthe sales girl says.... absolutelly a discusting gym club, never come back, and will tell everyone.not going....
The reviewer stated that an incentive was offered for this review
- Goodlife Health Clubs QLD
- Verified customer
Terrible Customer Service and Communications
Signed all 3 of my sons up to a gym in Brisbane’s Southside. Have had nothing but issues since signing. My youngest sons membership was signed up with a Debit card, the other 2 a DD via Bank Account, the Debit card expired. Getting them to change the payment to the same account as the other 2 boys was the most excruciating experience ever. 2 memberships of the 3 didn’t have an issue not sure how or why it needed to take 56 months to get rectified.
My eldest sons contract was coming to an end, my husband was thinking about taking it over prior...however they charged more than the allowable $75 to do this so he requested that the membership be cancelled when the contract ended. Never received acknowledgement or confirmation of this request. With this membership, there was an After Hours card attached which my middle son asked to be transferred to his membership. When my son requested this to happen the Customer Service person advised him his membership had been cancelled. This request had never been made by ourselves and we had never been contacted by the gym to say it had been. Have tried to make contact, and as suspected no one will get back to us about this. No one from the Customer Service dept can come back to you and the Gym Manager doesn’t get in contact either. Extremely disappointing considering we were paying for 3 memberships for 18 month contracts.
- Goodlife Health Clubs QLD
- Verified customer
AWESOME GYM GREAT STAFF
Have a great time at this gym. I get help when I need it. I don't get harassed and it far outweighs anytime fitness at Beenleigh. Left anytime to join this gym when it opened and have not been disappointed since...
Terrible and rude customer service
What kind of service would it be if the customer service manager is so rude? Gosh, I paid money and now I want to kill myself for that stupid decision. Once you paid the joining up fee, they were like pushing you to cancel your membership by saying stuff like 'do you want to cancel your membership?! No refund for anything you paid! I'm going to terminate the phone call!' God, I told Good life staff that I won't be able to use gym for the following two weeks, and they told me they'll arrange that and get someone to call me. Nearly two weeks pass...ed, they didn't do anything, when I asked I was told they didn't know and I have to pay for everything. I'm sorry it's my fault, I really really should use a recorder or contact them in writing only!!!!!
Awful large classes and absolute money grabbers
I moved from a small gym that I loved as I needed to be closer to my work. The classes are horrible, overfilled and loud. People are lifting weights and throwing their bodies around in the classes with no supervision which will cause injuries. Their overdue fees are seriously exorbitant. I hate this gym.
Why they can’t tell you that there is cancellations fees .
Staff is very unprofessional in terms of insisting you.
They just want to steal your hard earned money.
Very very disappointed.
They are not a gym but a personal loan lenders .
Zero Customer Service
Hoppers Crossing Goodlife - I’ve had at least 3 memberships with these guys over the years and have been looking to re-join. I’ve been trying to find one affordable as they use to have a no joining fee and 30 days free promotion which I was hoping to renegotiate with them. I also tried to offer to buy a 12 month membership outright at a discount but was also turned down. Which is fine... but then an ad pop up on Facebook came up where you could sign up for a free 5day pass which was immediately sent to my email.Renae the assistant branch manage...r is rude and obnoxious who I had dealt with previously regarding my enquires. (Was only polite when she knew I was keen on joining - didn’t want a bar of it after I implied I would look elsewhere) called me immediately after I signed up for the pass telling me I was ineligible. No resolution or alternative offered. Just blatant rude. I would’ve joined it again ages ago had it not been for her lack of customer service. No class at all!
Good life stole money from me
I spoke with Goodlife one month before the end of my contract to confirm it would not be renewed. Good life staff failed to record my notification in the system. They have a 1 month notice of cancellation policy however continued to take money out into the 2nd month after I notified them (as well as after my contract had ended). I took it to head office after being told they couldn't refund me the money that they were stealing from my account, and even head office had a very poor response. They kept failing to acknowledge that I had communicate...d 1 month prior (because they had failed to record it and can't seem to accept that this may be their fault). I felt like i was bashing my head against a brick wall, knowing they were unlawfully stealing from me due to their mistake, but at the same time since I had no proof of my telling them I wished to cancel (as I had done that in person verbally), i knew there was nothing I could legally do to hold them accountable. The communication was repetitive and terrible, completely skipping the actual issue, ignoring what I was explaining and simply reciting their terms and conditions.Treating me like a number instead if a person really. Disgusting. And I am still expecting them to steal 2 more payments before the month is out.
Circut class at Waverley park not enough equipment
Paid for membership and cancelled staff at Waverley park so rude and not will to help went to a class and got the pass there wasn’t enough equipment to go out for the class size of 30 the reception said it wasn’t his problem how can u hand out passes to a class when you don’t have enough equipment to go out don’t sign up to Waverley park never coming back here
Terrible Value, and Greedy company
A place looking to rip you off. I joined a months back to be charged a joining fee (which I am fine with), to only be told that the gym is shutting down 2 months later and that the joining fee is non-refundable because the cheapskates don't want to operate two gyms but want to combine the Port Melbourne and South Melbourne Gym into one.
It's not a goodlife if it is terribly inconvenient for me to drive to the other gym. What a horrible experience. I had to cancel my gym membership
Would never EVER go back
Extremely displeased with service. Pushy sales people who constantly call and text you until you sign up .. I'm talking multiple calls and texts a day until you respond... and then continue to pressure you into "additional extras" which you don't want when you agree to sign up. Ended up being charged an extra quarterly "coaching fee" and I was never offered these coaching sessions or being made aware of them. The gym refused to refund these payments to me and told me it was my responsibility to know about the sessions which I had never been tol...d about. I would never go back and would not recommend. I was on a casual membership as I didnt want a lock in contract and still had to pay for a month extra once I cancelled. Staff were not understanding and unwilling to rectify any issues faced.
DO NOT JOIN GOODLIFE!!!!!!!!!!!!
My partner joined Goodlife some years ago and initially enjoyed it, working out three times a week or more. After some very dodgy interactions with rude staff (and sustaining an injury), they began to lose interest. Eventually they stopped. After over a year of not attending, but PAYING for the membership, they started proceedings to cancel the membership. The response has been very rude, arrogant, and bullying. My partner was told that they needed to pay for another month (over a month because of the date). If Goodlife had a good service, a good product and value for money, they wouldn't have to trap people with unfair contracts. Not even the banks are this rude, arrogant and unfair.
Questions & Answers
Has anyone been able to get out of their contract with a Doctors Certificate? Thanks
Just wondering how often the Gym gets cleaned? I have been going to the Cannington gym for over 10 years and It is starting to feel VERY unhygienic. Equipment especially the treadmills, steppers and bikes etc are very dirty and dusty with paper towels left on them etc. The floor is always filthy with peoples old drinkbottles, socks, gloves etc lieing around for days.
The equipment often does not work having to change to at least 3 different treadmills at times to get one that works. Trying to watch TV from them is always an issue too. They always say 'no signal' or you cant put your earphones in the port.
All this is really starting to bother me and am seriously looking at changing gyms. It is not cheap to attend a gym so we expect higher standards for the money we are paying.
I have spoke to Goodlife staff after being discharged from hospital and fed back I would never return to Goodlife. This would be three months ago. I canceled membership and direct debit I had been a member for several years. I have notified all concerned. Please leave me alone and no more emails, phonecalls texts or letters. I payed for ambulance and medical care. No first aid for available at goodlife, ice and absorb ant guaze. Allison Corbett .
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